Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de WHEELING
Publié le 2 avr. 2024
Close to restaurants and shops
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Meredith, GM, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience, Martha! We are so glad you enjoyed your experience! We can't wait to see you again!
par un voyageur
Publié le 31 mars 2024
One night stay while traveling. Staff was friendly and professional. Hotel was a bit dated.
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Meredith, GM, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience, Douglas! We are so glad you enjoyed your experience! We can't wait to see you again!
par un voyageur
Publié le 18 févr. 2024 sur Expedia
I stated here a year ago and booked thru the hotel. Had a nice clean room. This year booked thru expedia. Room not as clean. Wondering if rooms booked thru expedia are given rooms that are less maintained?
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Jasmine Byrd-Guest Service Manager, Gestion de l’hôtel
Thank you for taking the time to review your recent experience with us. We try our best to create value for our guests. We hope to see you back again soon so that we can work even harder to make your experience second to none. Safe travels to you and yours!
par un voyageur
Publié le 18 févr. 2024 sur Expedia
I liked the shopping area around the hotel. Everything was convenient. Overall, it was a pleasant stay.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Jasmine Byrd-Guest Service Manager, Gestion de l’hôtel
Thank you for taking the time out of your busy day to review your recent experience with us. The rating is appreciated. With all the choices out there, we realize having a name to turn to for consistency is important, we hope to see you back again soon so that we can work even harder to make your experience second to none. Safe travels to you and yours!
par un voyageur
Publié le 17 févr. 2024 sur Expedia
We booked a room with a king size bed and we arrived and paid, when we got to our room and it was a regular size bed. When I went back to get it changed, we were told that it was all they had because of a maintenance problem and they wouldn't give us a discount because we had booked it through Expedia.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Meredith, GM, Gestion de l’hôtel
Thank you for your feedback, Kim. We truly appreciate your honestly. Unfortunately, maintenance issues have the tendency to pop up unexpectedly, especially for 24/7/365 businesses. While we try to refrain from changing room types our guests book, we will do whatever we can to ensure our guests have a clean and comfortable room during their visit.We hope you understand the reason for the change, and hope you'll give us another chance to take care of you next time you're in the area.Safe travels!
par un voyageur
Excellent stay
Publié le 5 févr. 2024 sur HotelsLoved the blackout drapes!
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Jasmine Byrd-Guest Service Manager, Gestion de l’hôtel
Thanks for very much for taking time out of your busy schedule to complete the survey. Happy guests and experiences that are 10's are what our team strives for at every turn. Thank you for noticing and we hope to see you back again soon. Safe travels to you and yours!
par un voyageur
Publié le 4 févr. 2024 sur Hotels
I had a kids birthday party we get settled in to go to the pool get all the way down there pool is broken. No one at front desk notified me of that. Breakfast was very plain. Stains all over the white betting.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Meredith, GM, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience. We are sorry that it was below expectations.We recently experienced an issue with our swimming pool, and as you can imagine those are difficult to plan for. Still, we should have informed you and for that we apolgoze.We hope you'll give us another chance to take care of you in the future!
par un voyageur
Nothing to write home about
Publié le 2 févr. 2024 sur HotelsBeds sounded like a squeaky old bridge when tossing and turning, plus they’re too soft. Need to be replaced with new, firm mattresses and box springs. Room interior was drab and very brown, kind of tired. One elevator down; only one available. Breakfast was okay, but no bacon, no sausage, just cut-up hot dog weiners. Good selection of tea. Hotel otherwise was very clean; HVAC unit operated well. Bathroom clean and operational. Overall: No wow factor, tired and boring hotel.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Meredith, GM, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience! We are so glad you enjoyed your stay!We do agree with you - we are in need of a full renovation. As you can imagine, these are subject to ownership approval and many other factors. We are hopeful we will get one soon!We can't wait to see you again!
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 mars 2024 par Jasmine Byrd-Guest Service Manager, Gestion de l’hôtel
Thank you for taking the time out of your busy day to review your recent experience with us. The rating is appreciated. Thank you for noticing and we hope to see you back again soon. Safe travels to you and yours!
par un voyageur
Publié le 25 janv. 2024 sur Hotels
The hotel is a bit dated, but was comfortable and quiet. The breakfast was good and the hoyel employees were awesome.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Meredith, GM, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience! We are so glad you enjoyed your stay!We can't wait to see you again!
