Note fondée sur 455 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de GULF SHORES
Publié le 2 mars 2024
Accidentally booked a smoking room. Stank
Commentaires de Gestion de l’hôtel
2 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We regret to learn of your experience with the accidental booking of a smoking room. Our sincere apologies for any inconvenience caused by the odor. We appreciate your feedback, and we'll use it to enhance our services. If your future travels bring you back to our area, please give us another chance to provide you with a more pleasant stay.Sincerely,Hotel Manager
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the perfect score! We're delighted to hear that you had an excellent experience during your stay. If there's anything specific you enjoyed or any suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back for another outstanding stay.Sincerely,Hotel Manager
par un voyageur
Great place to stay
Publié le 25 févr. 2024 sur HotelsStay was uneventful services is good clean yes was good. Condition of the room was good. I should say excellent for all of those. Had a good night sleep. The trip was to support my grandchildren and their mountain biking time trials the beginning of the mountain biking season here in Alabama. .
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for choosing our hotel for your stay and for sharing your experience. We are delighted to hear that you had an uneventful yet enjoyable stay with excellent services and clean accommodations. It's great to know that you had a good night's sleep and that our hotel contributed positively to your support for your grandchildren's mountain biking time trials. If there's anything more we can do to enhance your future stays, please feel free to let us know. We look forward to welcoming you back on your next visit to Alabama.Sincerely,Hotel Manager
par un voyageur
Publié le 18 févr. 2024 sur Hotels
The walls were way too thin. We could not enjoy our stay because of the noisy kids next door…. Even at 1am.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Amber,We apologize for the disturbance caused by the noise from neighboring guests. Your comfort and enjoyment during your stay are important to us, and we regret that the thin walls affected your experience. Our team strives to ensure a peaceful environment for all our guests, and we apologize for falling short in this instance. Your feedback will be shared with our team to address the issue and take appropriate measures to minimize noise disturbances in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more restful stay during your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 18 févr. 2024 sur Expedia
One level
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tanya,Thank you for your rating and feedback. We appreciate your input, and we'll strive to improve to meet your expectations in the future. If there's anything specific, you'd like us to address, please feel free to let us know. We hope to have the opportunity to provide you with a better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 30 janv. 2024 sur Hotels
Beautiful updated room. Only issue is loud traffic noise which we resolved by setting the AC fan to run continuously.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback, and we're delighted to hear that you found the updated room beautiful. We apologize for the inconvenience caused by the loud traffic noise, but we're glad to know that adjusting the AC fan provided a solution. Your comfort is important to us, and we appreciate your understanding. If there's anything else you'd like to share or if you have specific suggestions, please feel free to let us know. We look forward to welcoming you again during any future visits.Sincerely,Hotel Manager
par un voyageur de Northport
Publié le 10 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Norma,Thank you for your positive rating! We're delighted to hear that you had a 5-star experience. If there's anything specific you loved about your stay at Best Western Catalina Inn or if you have any suggestions for improvement, please let us know. We appreciate your feedback and look forward to hosting you again in the future.Sincerely,Hotel Manager
par un voyageur
Stop heading south
Publié le 31 déc. 2023 sur HotelsThe hotel is older but has been totally updated. We always like parking by our room since we travel with a car load. The bed was comfortable, staff nice, the bathroom was small, but the room is large. The breakfast was good. We will make this a regular stop in the future.
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Hotel Manager , Gestion de l’hôtel
Dear KATHY,Thank you for sharing your experience, and we appreciate the 8 out of 10 rating. It's great to hear that you enjoyed the updated facilities, comfortable bed, and friendly staff. We understand the preference for parking convenience, and we're pleased to know you plan to make this a regular stop in the future. If there's anything specific, you'd like us to improve or maintain for your next visit, please let us know. We look forward to welcoming you back!Sincerely, Hotel Manager
par un voyageur
Publié le 19 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 nov. 2023 par Hotel Manager, Gestion de l’hôtel
Dear John,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager
par un voyageur
Publié le 11 nov. 2023 sur Expedia
Nice hotel, but wasn't worth $477.00 a night!!!
Commentaires de Gestion de l’hôtel
12 nov. 2023 par Hotel Manager , Gestion de l’hôtel
Dear Joseph,Thank you for sharing your feedback. We appreciate your positive rating and are pleased to hear that you found the hotel nice. We understand your concern about the price, and we apologize if it did not meet your expectations. Your input is valuable, and we'll use it to review our pricing structure. We value your feedback and hope to have the opportunity to welcome you back at a more reasonable rate in the future. Safe travels!Sincerely, Hotel Manager
