Note fondée sur 505 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Emily, Gestion de l’hôtel
Dear Andrew,Thank you for taking the time to leave a review regarding your most recent stay. I am glad to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Emily, Gestion de l’hôtel
Dear Sun Hwa,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Emily, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Very friendly staff. Room adequate and comfortable.
Breakfast disappointing, everything was cold, scrambled egg was in one big lump.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Emily, Gestion de l’hôtel
Dear Ken,Thank you for taking the time to leave a review regarding your most recent stay. I am glad to hear you were pleased with your room and thank you for your kind comments towards our team. Please accept our sincere apologies regarding your breakfast experience, I can assure you this is not to our usual standard. I will certainly relay this to the chef that was on that morning. Despite the negative aspects of your stay, I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Emily, Gestion de l’hôtel
Dear Sally,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager
par un voyageur
Excellent experience
Publié le 15 févr. 2024 sur HotelsAmazing stay stunning hotel lovely staff friendly and welcoming kind and helpful
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Emily, Gestion de l’hôtel
Dear Francesca,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager
par un voyageur
Publié le 7 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Emily, Gestion de l’hôtel
Dear Rosemary,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager
par un voyageur
Publié le 1 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Emily, Gestion de l’hôtel
Dear Darryl,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager
par un voyageur
Interesting
Publié le 31 janv. 2024 sur HotelsWhat can I say room clean, convenient location to the centre of Norwich. Food also good value for money but unfortunately was woken up at 6 o’clock. Due to a water leak coming from room 17, which is above room 10 mentioned to reception at 6:30 and They were aware of the leak from room 17, which they thought was fixed but it wasn’t.
I have given them him five stars because they completely refunded the room. Happy to stay there in the future. 👍
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Emily, Gestion de l’hôtel
Dear Stephen,Thank you for taking the time to leave a review regarding your most recent stay. I am glad to hear you were pleased with our location and enjoyed your dining experience. Please accept our sincere apologies regarding the leak, after investigation we discovered it was coming for a u-bend pipe under the bath in another room, not 17 as originally thought. We are happy to say this has now been rectified. I do hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager
par un voyageur
Publié le 27 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Emily, Gestion de l’hôtel
Dear Nic,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager
