Ratings based on 922 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 21, 2024 on Expedia
Good place
Comment from Hotel Management
Feb. 23, 2024 by Amit Sakhrani, Hotel Management
Dear Brian,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager
by A traveller
Posted Feb. 20, 2024 on Expedia
We enjoyed our stay at the Hilton. Check-in was easy, the staff were friendly, our room was cool & clean, and the property was well maintained. The breakfast buffet was also worth it with the large variety and quality of food, my wife especially enjoyed it because of the gluten free options.
Comment from Hotel Management
Feb. 21, 2024 by Amit Sakhrani, Hotel Management
Dear Christian,Thank you for sharing your positive experience, and we're thrilled to hear that you enjoyed your stay at our resort. It's wonderful to know that the check-in process was easy, the staff were friendly, and your room was cool and clean. We take pride in maintaining our property to provide a pleasant environment for our guests.We're delighted that the breakfast buffet was worth it for you, with a large variety and quality of food. It's especially rewarding to hear that your wife appreciated the gluten-free options, ensuring a delightful dining experience.We look forward to the pleasure of welcoming you back to our resort in the future. Best Regards,Amit SakhraniGeneral Manager
by A traveller from Chesapeake
Posted Feb. 15, 2024 on Expedia
I traveled by myself and they took extremely great care of me.
Comment from Hotel Management
Feb. 15, 2024 by Amit Sakhrani, Hotel Management
Dear Charmin,Thank you for sharing your positive experience, and we are happy to hear that you felt very well taken care of during your trip with us. Providing exceptional attention and service to our guests is a top priority, and we are pleased to have met your expectations.We appreciate your feedback and look forward to the opportunity of welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager
by A traveller
Posted Feb. 12, 2024 on Expedia
Food wasn’t very good
Comment from Hotel Management
Feb. 13, 2024 by Amit Sakhrani, Hotel Management
Dear Brian,Thank you for sharing your feedback about the food at our resort. We appreciate your honesty, and we apologize if the dining experience did not meet your expectations. Your comments are valuable, and we will certainly take them into consideration to improve our offerings.We hope to have the pleasure of welcoming you back to our resort in the future.Best Regards,Amit SakhraniGeneral Manager
by A traveller
Posted Feb. 9, 2024 on Expedia
Great protest beatify views. Did not realize all the beach access until last day
Comment from Hotel Management
Feb. 12, 2024 by Amit Sakhrani, Hotel Management
Dear Brian,Thank you for taking the time to share your feedback about your recent stay at our resort. We're pleased to hear that you enjoyed the beautiful views and had a great experience overall.We regret if there was any misunderstanding regarding beach access. Our team continuously strives to improve communication and guest experience, and your input is valuable for our ongoing efforts.We hope to have the opportunity to welcome you back for another wonderful stay in the future.Best Regards,Amit SakhraniGeneral Manager
by A traveller
Posted Feb. 5, 2024 on Expedia
Great hotel with great pool and beach views for individual and family.
Comment from Hotel Management
Feb. 6, 2024 by Amit Sakhrani, Hotel Management
Dear Mahmoud,Thank you for your positive feedback. We're delighted to hear that you had a great experience at our resort, enjoying the pool and beach views. Providing a wonderful stay for our guests is our top priority, and it's rewarding to know that you had a memorable time.We look forward to welcoming you back to our resort in the future for another enjoyable stay.Best Regards,Amit SakhraniGeneral Manager
by A traveller
Posted Jan. 28, 2024 on Expedia
It was good hotel to enjoy your holiday
Comment from Hotel Management
Jan. 29, 2024 by Amit Sakhrani, Hotel Management
Dear Samim,Thank you for sharing your positive feedback. I'm delighted to hear that you found the hotel to be a good place to enjoy your holiday. We appreciate your support and hope to have the pleasure of welcoming you back to our resort for another enjoyable stay.Best Regards,Amit SakhraniGeneral Manager
by A traveller
Posted Jan. 26, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Amit Sakhrani, Hotel Management
Dear Elvira,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager
by A traveller
Posted Jan. 25, 2024 on Expedia
We stayed for 6 nights in a pool/ ocean view room in the cliff tower. Generally the room was great, spacious, clean and modern. breakfast was amazing, with so much choice and very attentive friendly service. However we found the menu choices for other meals and beverages expensive relative to resorts in north nusa dua. for example, a sprite was approx $8.5 (aud) including tax and service charge. we just checked into our second resort on this trip, a 5 star property and the same item as a benchmark is only $4.5 (AUD). Similarly cocktails avg around $22 aud. Kids club staff were wonderful and the outdoor play equipment was great but overall it felt a little run down inside. Still fun for kids im sure. lastly, the pool was fabulous but as per other reviews, the beach is open, but directly infront of hilton, swimming is not very child friendly at all with alot of exposed rocks and a small sandy section. There was a section of beach alongside the hilton which seemed to be part of the property but we saw alot of rubbish both on the beach and on the grass area leading to the camel feeding. Walking next door to the Kempinski was much cleaner beach area. The staff were always friendly and went out of their way to make you feel welcome.
Comment from Hotel Management
Jan. 26, 2024 by Amit Sakhrani, Hotel Management
Dear Kerry,Thank you for choosing our resort for your 6-night stay and for sharing your detailed feedback. We appreciate your positive remarks about the room, breakfast, and the attentive, friendly service. Your compliments on the Kids Club staff and outdoor play equipment are also noted.We value your constructive feedback regarding the menu choices for meals and beverages. We apologize if the pricing did not align with your expectations. Additionally, your insights about the Kids Club's interior condition and the beach area are duly noted, and we will address these areas for improvement.We hope to have the opportunity to welcome you back to our resort in the future.Best Regards,Amit SakhraniGeneral Manager
by A traveller
Posted Jan. 24, 2024 on Hotels
Comment from Hotel Management
Jan. 26, 2024 by Amit Sakhrani, Hotel Management
Hello,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager
