Ratings based on 948 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 17, 2024 on Expedia
I recently stayed at The West In Resort in Nusa Dua and was truly impressed. The ambiance was amazing, creating a perfect blend of luxury and relaxation. The hospitality of the staff was exceptional, making my stay truly memorable. The highlight was the outstanding service from the staff who went above and beyond to ensure a comfortable experience. The kids' club exceeded expectations, providing a fun and safe environment for the little ones. Overall, a fantastic stay with top-notch ambiance, hospitality, and an incredible staff.
by A traveller
Posted Jan. 13, 2024 on Expedia
Very clean
by A traveller
Posted Jan. 3, 2024 on Expedia
Lobby is beautiful and the location is perfect, we had a warm welcome with a drink and towel, but the rooms are pretty outdated and in desperate need of renovations. The Aircon was the biggest low. The hotel staff though were very warm and friendly and did their best to accomodate any special requests. Buffet breakfast is also expansive and pretty good.
by A traveller
Posted Jan. 3, 2024 on Expedia
by A traveller
Posted Jan. 2, 2024 on Expedia
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by A traveller
Posted Dec. 24, 2023 on Expedia
Stayed 2N @ Westin x 3 rooms. Despite complimentary upgrade, the trade-offs were delayed in check-in (rooms only ready around 1630pm).
Due to newly renovated, the rooms were dusty, locks not working and VOC smell. We only managed to settle down at around 1730H. Pools closed at 7pm so pretty much thats it to do for the day.
We had dinner at Ikan restaurant. Food was pretty decent but a few of us got bitten by mosquitoes despite seated in aircon seating. At night, noticed our rooms also had few mosquitoes and my boys got a few bites again. They should have provided those insects repellent kit in each room.
Breakfast spreads were good but couple of flies at some starions with no one attending. Hygiene needs to be improved. Their gym room is bad, you won't expect this standard from a 5 star hotel especially loked Westin.
We had supper on 2nd night at bar lounge and thereafter our family had been vomitting and diarrhoea throughout the night till next day. We had to call for medical assistance to attend to us. To be fair, we could not conclude the root cause as our familly had dinner at Bali Collection. That said, 6 of us had dinner at Bali Collection, only 4 of us had supper that the bar. The other 2 were fine.
Pros - Staffs were friendly and helpful. Hotel agreed to extend checkout time till 1600H.
by A traveller
Posted Dec. 12, 2023 on Expedia
by A traveller
Posted Dec. 10, 2023 on Expedia
We had a wonderful stay especially after the room upgrade. The staff was so friendly and welcoming! The breakfast was nice.
by A traveller
Posted Dec. 6, 2023 on Wotif
Everything was easy and outstanding service- we had a small glitch and required medical attention- doctor arrived in 10mins and was excellent.
Really couldn’t have asked for better all the facilities were clean, food was delicious (including the diversity at the buffet breakfast), and the hospitality was so generous. Special thanks to the lady at the kids toy shop for going out of her way for us and the Hamabe teppanyaki chef and staff for making my partner’s birthday special. Thank you for another relaxing stay we look forward to returning.
by A traveller
Posted Dec. 3, 2023 on Hotels
The service ; people are so friendly. Close to beach and can enjoy cycling other exercise activities.
