Note fondée sur 3 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,3 sur 5
3,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Great Cabin!

Publié le 22 oct. 2023 sur HomeAway
Everything we had hoped for. :)
1 sur 5
par un voyageur

Warning - poor experience and poor communication

Publié le 28 sept. 2023 sur HomeAway
I booked this cabin as the highlight of my parents’ 50th anniversary road trip, I hoped 2 nights / 1 full day of the lakefront serenity would suffice. It was clear upon arrival the cabin was in no shape for guests but, being tourist season, other accommodations were not available. The very steep driveway had caution tape across the top. A neighbor made sure my parents knew to stay off the driveway as it was part way through being replaced. The hill is treacherous for anyone with luggage, for a couple in their 70s it is dangerous. Half of the property’s lake frontage had caution tape across it and was undergoing major landscaping work. The first morning a work crew arrived for a half day of loud stump grinding. Workers encouraged my parents to leave the property for a few hours, so they did. Upon checking out of the cabin my mom found a binder with rental info under the kitchen island, one page said “Caution: tap water not for drinking.” My dad had used the tap water for coffee, diarrhea lasted a week. I was provided no indication of the property’s multiple large projects nor that a crew and heavy machinery would disrupt my parents special day. And there are no notes next to taps or in the listing itself alerting guests to the water being unsafe. I messaged this info within the VRBO app, I followed up via phone with Vacasa two weeks later, they offered a 10% refund. A lot of money down the drain and a sad 50th anniversary. A shame Vacasa gets away with such theft.
Commentaires de Gestion de l’hôtel
14 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi Joe, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
5 sur 5
par un voyageur

Beautiful little cabin!

Publié le 3 sept. 2022 sur HomeAway
We had the nicest little getaway at this gem. The smell of pine when you walk in is wonderful! It was so clean and well decorated. It had everything we needed. Hopefully we can rent it again next year!