Ratings based on 885 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 12, 2024
Comment from Hotel Management
Mar. 14, 2024 by Cheyenne, Hotel Management
Thank you for leaving a review.
by A traveller
Posted Mar. 4, 2024
Avoid this hotel if possible. I was charged for room damages that did not occur and had to have my credit card company dispute the claim.
Comment from Hotel Management
Mar. 12, 2024 by Cheyenne, Hotel Management
I believe you are talking about the 50 security deposit which we release our hold on at check out. If you would like a receipt to see there were no extra charges charged or refunded/voided, please call us back to provide an email we can send the receipt to. We are so sorry for the misunderstanding.
by A traveller
Posted Feb. 28, 2024 on Hotels
Pull it bed was broken and there was ants in and around the night .
Comment from Hotel Management
Mar. 3, 2024 by Cheyenne, Hotel Management
We apologize your stay wasn't what we hoped it would be! I had our Head Housekeeper check the pullout and she didn't find it broken, but I am sorry you were unable to use it. If made aware something is not right in a guest's room, our Front Desk staff are always willing to help or switch your room.
by A traveller
Posted Feb. 28, 2024 on Expedia
Close to major frequented properties
Comment from Hotel Management
Mar. 1, 2024 by Cheyenne, Hotel Management
Thank you for your review!
by A traveller
Posted Feb. 28, 2024 on Expedia
Great staff. They were super kind and helpful
Comment from Hotel Management
Mar. 1, 2024 by Cheyenne, Hotel Management
Thank you for your review. We're glad you had a good experience with our staff!
by A traveller from Vienna
Posted Feb. 26, 2024 on Expedia
The bathroom needs help. Fan could wake the dead, toilet made noises, the plate on the bathtub faucet lever comes away from the wall, and it takes the water forever to get hot.
Staff was great, property overall nice, breakfast was good.
Comment from Hotel Management
Mar. 1, 2024 by Cheyenne, Hotel Management
Thank you so much for your feedback! We're so sorry the bathroom wasn't up to our standards and we'll make sure to take a look at all of those things.
by A traveller
Posted Feb. 26, 2024 on Expedia
I’ve stayed here multiple times. It’s my go-to for when visiting the Provo area. Breakfast is a little lacking in quality, but overall it’s a great place to stay.
Comment from Hotel Management
Feb. 26, 2024 by Cheyenne, Hotel Management
Thank you for your review and for your feedback! We look forward to seeing you again.
by A traveller from Moab
Posted Feb. 26, 2024 on Expedia
Off university parkway not far from Walmart or mall
Comment from Hotel Management
Feb. 26, 2024 by Cheyenne, Hotel Management
Thank you so much for your review! We greatly appreciate it.
by A traveller
Great hotel, convenient location
Posted Feb. 21, 2024 on HotelsFront desk agent Andrew was amazing, on top of everything and even 1 step ahead, kind, and welcoming. Beds were comfortable, room smelt a little muggy and that didn't go away. Other hotels usually don't clean automatically if staying for more than 1 night so we were not prepared and didn't get back to room til late, we had to remake sofa bed late and got a phone call we were being too loud, not the hotel's fault but not ours either as we were not expecting it to have been folded up and put away. Housekeeping also did not replace hand towels/towels they took so we were short, I'm sure we could have asked for more and it wouldn't have been a problem but not expecting it coming in so late after a long day when we had an early morning was a tad of an inconvenience but again not their fault, it was a communication thing. Breakfast was good, warm and well stocked. Only issue was parking, hopefully this can be addressed at some point, when we got back after an outing at midnight there was no parking, they had 2 large trailers taking up an entire row of parking, was told by front desk to park in tesla parking and in the morning a gentleman was calling a tow truck to tow any non tesla cars, thank goodness we overheard a commotion about this and went to move our car but that should not be happening.
Comment from Hotel Management
Feb. 23, 2024 by Cheyenne, Hotel Management
We appreciate your detailed feedback and will definitely use it as we continue to try to better our hotel! We're so sorry about the whole Tesla situation and agree that should not be happening. Again, thank you so much for your feedback!
by A traveller
Posted Feb. 20, 2024 on Expedia
The tub was obviously not cleaned and just didn’t feel like a clean place to stay in. I will definitely not be returning.
Comment from Hotel Management
Feb. 23, 2024 by Cheyenne, Hotel Management
We're so sorry your stay wasn't what we hoped it would be. We will be looking into the situation to ensure something like this doesn't get missed in the future.
