Note fondée sur 828 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 juin 2022 sur Hotels
Recommandé
pour Tout le mondepar un voyageur
Publié le 9 janv. 2016 sur Expedia
Hotel de base pour un séjour ou on ne passe pas beaucoup de temps.
par un voyageur
Publié le 21 janv. 2024 sur Hotels
The room was very run down. I tried to cancel my second night minutes after checking in but they refused. I did not stay the second night and found a better hotel.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, We are very sorry for any stress caused to you while with us. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Please give us the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management
par un voyageur
Publié le 13 nov. 2023 sur Expedia
Staff was very helpful and nice
Commentaires de Gestion de l’hôtel
14 nov. 2023 par Hotel Management, Gestion de l’hôtel
Dear Kelsey, Thank you for sharing your detailed feedback. We're thrilled to hear about your positive experience with our staff at Extended Stay America. Providing excellent service is our priority, and your kind words are truly appreciated. We hope to have the pleasure of welcoming you back for another enjoyable stay. Safe travels!Sincerely,Hotel Management
par un voyageur
Publié le 4 nov. 2023 sur Expedia
We did not like anything. Hair on the bath towel when we went to use it. Sugar ants all over the bathroom counter. The plastic light fixture over the florescent blubs fell off...almost on my head. One of the light switches was not working. Bed was uncomfortable. No one was at check in for 10 minutes. The whole place was dirty..fingerprints all over inside the evevator and trash. Hallway rugs had stains. We felt like we had to disinfect our whole body when we returned home.
Commentaires de Gestion de l’hôtel
5 nov. 2023 par Hotel Management, Gestion de l’hôtel
Dear Kenneth, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and maintenance teams for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Orlando.Sincerely,Hotel Management
par un voyageur
Publié le 16 oct. 2023 sur Expedia
:(
Commentaires de Gestion de l’hôtel
17 oct. 2023 par Hotel Management, Gestion de l’hôtel
Dear Greyshe, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management
par un voyageur
Publié le 8 oct. 2023 sur Expedia
The lobby was very dirty . Something unusual happened to me the front desk guy took a picture of my Driver License front and back first hotel they do this. This place look like a Shelter .
I will never back to this place again.
Commentaires de Gestion de l’hôtel
9 oct. 2023 par Hotel Management, Gestion de l’hôtel
Dear Yakima, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed your concerns while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management
par un voyageur
Publié le 27 sept. 2023 sur Expedia
My room was dirty and staff not very friendly
Commentaires de Gestion de l’hôtel
28 sept. 2023 par Hotel Management, Gestion de l’hôtel
Dear Rebecca, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for our team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a flawless stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 25 sept. 2023 sur Expedia
Quite
par un voyageur
Publié le 24 sept. 2023 sur Expedia
