2/10 Terrible
LaKesha, Oceanside
Travelled with family and small children
Aug 23, 2025
Liked: Staff & service
Disliked: Property conditions & facilities
This was my go to hotel for my family bi-monthly trip to WDW. The first visit was great, well good for the few hours we were there to sleep. Nice breakfast, but the coffee could be better. The staff (especially Harry) was always nice, and goes above and beyond to help in any way. Though at the time (I didnt put 2 and 2 together until now) I ended up with roaches in my car. Our second visit was just as good, but 15 minutes before checking out there was a roach that came from the 2nd bed that we didnt use. The 3rd and last trip, we didnt even get to stay. After driving for 3 hours, a long day at the park we were ready to go to bed at around 1230am. We open the door and the light switch didnt work. I set our stuff down on the bed and walked to the bathroom area to turn on the lights and my daughter yells, "Mom theres a roach", at the same time I see a very small one run across the bathroom floor. We quickly grabbed out stuff and went striaght to the front deck. 10-15 mins later, they were able to give us the last room they had... 4 doors down, and before we could even open the door there were roaches outside the door. My 3yo had to use the restroom, so I took her in, and theres roaches everywhere, including a dead one floating in the toilet. We left right after. They were able to get us a room at a neighbor hotel down the street. Unfortunately, we will not be returning to the hotel. Not until i know for a fact that they dont have anymore roaches.
LaKesha
Stayed 1 night in Aug 2025