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The Ritz-Carlton Orlando, Grande Lakes

5.0 star property
Family-friendly 5-star hotel near Aquatica

Choose dates to view prices

Photo gallery for The Ritz-Carlton Orlando, Grande Lakes

View from property
Exterior
7 restaurants, dinner served, American cuisine
Food and drink
2 bars/lounges, poolside bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Pet-friendly

Explore the area

View in a map
4012 Central Florida Parkway, Orlando, FL, 32837
  • Place, SeaWorld® Orlando
    ‪3 min drive‬
  • Place, Discovery Cove
    ‪4 min drive‬
  • Place, Aquatica
    ‪4 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Pool View

1 bedroom, premium bedding, down comforters, minibar

Room, 1 King Bed, Non Smoking, Pool View

  • 45 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, Lake View

1 bedroom, premium bedding, down comforters, minibar

Club Room, 1 King Bed, Non Smoking, Lake View

  • 45 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking (View)

1 bedroom, premium bedding, down comforters, minibar

Club Room, 1 King Bed, Non Smoking (View)

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking, Resort View

1 bedroom, premium bedding, down comforters, minibar

Club Room, 2 Queen Beds, Non Smoking, Resort View

  • 45 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Non Smoking, Lake View

1 bedroom, premium bedding, down comforters, minibar

Club Room, 2 Queen Beds, Non Smoking, Lake View

  • 45 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Non Smoking (View)

Club Room, 2 Queen Beds, Non Smoking (View)

Club Room, 2 Queen Beds, Non Smoking (View)

  • 45 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Pool View

LCD TV, iPod dock

Executive Suite, 1 Bedroom, Non Smoking, Pool View

  • 89 sq m
  • Lake view
  • Sleeps 5
  • 1 Double Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Lake View

1 bedroom, premium bedding, down comforters, minibar

Room, 2 Queen Beds, Non Smoking, Lake View

9.0 out of 10
Wonderful
(4 reviews)
  • 45 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View

1 bedroom, premium bedding, down comforters, minibar

Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Resort View

1 bedroom, premium bedding, down comforters, minibar

Room, 2 Queen Beds, Non Smoking, Resort View

9.2 out of 10
Wonderful
(13 reviews)
  • 45 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Resort View

1 bedroom, premium bedding, down comforters, minibar

Room, 1 King Bed, Non Smoking, Resort View

9.0 out of 10
Wonderful
(14 reviews)
  • 43 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Lake View

1 bedroom, premium bedding, down comforters, minibar

Room, 1 King Bed, Non Smoking, Lake View

  • 45 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down comforters, minibar

Executive Suite, 1 Bedroom, Non Smoking

  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed, Pool View

LCD TV, iPod dock

Presidential Suite, 1 King Bed, Pool View

  • 223 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed

Royal Suite, 1 King Bed | Living room

Royal Suite, 1 King Bed

  • 246 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Resort View (Mobility Accessible, Tub)

1 bedroom, premium bedding, down comforters, minibar

Room, 1 King Bed, Resort View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

LCD TV, iPod dock

Executive Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • 89 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom (Hearing Accessible)

LCD TV, iPod dock

Executive Suite, 1 Bedroom (Hearing Accessible)

  • 89 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

LCD TV, iPod dock

Executive Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

  • 89 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Pool View (Mobility Accessible, Tub)

1 bedroom, premium bedding, down comforters, minibar

Room, 1 King Bed, Pool View (Mobility Accessible, Tub)

  • 43 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View (Hearing Accessible)

1 bedroom, premium bedding, down comforters, minibar

Room, 1 King Bed, Pool View (Hearing Accessible)

  • 43 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, down comforters, minibar

Room, 1 King Bed, Pool View (Mobility Accessible, Roll-In Shower)

  • 43 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, down comforters, minibar

Room, 1 King Bed, Pool View (Mobility/Hearing Access, Roll-In Shwr)

  • 43 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Pool View (Hearing Accessible)

1 bedroom, premium bedding, down comforters, minibar

Room, Pool View (Hearing Accessible)

  • 45 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Resort View

1 bedroom, premium bedding, down comforters, minibar

Executive Suite, 1 Bedroom, Non Smoking, Resort View

  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Resort View

1 bedroom, premium bedding, down comforters, minibar

Room, 1 King Bed with Sofa bed, Non Smoking, Resort View

  • Resort view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Lake View

1 bedroom, premium bedding, down comforters, minibar

Executive Suite, 1 Bedroom, Non Smoking, Lake View

  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Pool View

1 bedroom, premium bedding, down comforters, minibar

Room, 1 King Bed with Sofa bed, Non Smoking, Pool View

  • Lake view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Lake View

1 bedroom, premium bedding, down comforters, minibar

Room, 1 King Bed with Sofa bed, Non Smoking, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed (Family, Club Lounge Access)

LCD TV, iPod dock

Presidential Suite, 1 King Bed (Family, Club Lounge Access)

  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down comforters, minibar

Executive Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 89 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Non Smoking, Resort View

1 bedroom, premium bedding, down comforters, minibar

Club Room, 1 King Bed, Non Smoking, Resort View

  • 43 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

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About the area

Orlando

In suburbs.Within 3 miles (5 km) of this Orlando hotel, you'll find Aquatica and The Ritz-Carlton Golf Club. Orange County Convention Center and Florida Mall are also within 6 miles (10 km).

What's nearby

  • SeaWorld® Orlando - 3 min drive - 3.7 km
  • Discovery Cove - 4 min drive - 4.0 km
  • Aquatica - 4 min drive - 4.0 km
  • Orange County Convention Center - 5 min drive - 4.7 km
  • Shingle Creek Golf Course - 5 min drive - 3.0 km

Getting around

  • Sand Lake Road Station - 11 min drive
  • Kissimmee Station - 18 min drive
  • Orlando Intl. Airport (MCO) - 16 min drive

Restaurants

  • ‪Zaxby's Chicken Fingers & Buffalo Wings - ‬12 min walk
  • ‪Oza Izakaya - ‬2 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪JW Marriott Lobby Lounge - ‬3 min drive
  • ‪Cat-Tails Pool Bar & Grille - ‬7 min drive

About this property

The Ritz-Carlton Orlando, Grande Lakes

Family-friendly 5-star hotel near Aquatica
The Ritz-Carlton Orlando, Grande Lakes offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 47000 square feet (4366 square meters) and includes conference space. An outdoor pool, a health club, and a hot tub are also featured at the luxury The Ritz-Carlton Orlando, Grande Lakes. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. A complete renovation of The Ritz-Carlton Orlando, Grande Lakes was completed in July 2021.

This 5-star Orlando hotel is smoke free.

  • 1 building
  • 582 guestrooms or units
  • 15 levels
  • 7 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 47000 sq ft of conference space
  • 4366 sq m of conference space
  • Built in 2003
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
The Ritz-Carlton Orlando, Grande Lakes offers 582 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

This Orlando hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and complimentary newspapers. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

The onsite spa has 40 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.

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Property amenities

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Valet parking on site (USD 58 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • 2 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 3 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Children's club
  • Ecotours
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Health club
  • Hot tub
  • Lazy river
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • iPod dock
  • LCD TV with premium cable channels

Bedroom

  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 250.00 per accommodation, per stay, plus a deposit of USD 150 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 61.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Airport shuttle fee: USD 65 per vehicle (one-way)
  • Valet parking fee: USD 58 per day (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 250.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ritz-Carlton Grande Lakes
Ritz-Carlton Grande Lakes Hotel
Ritz-Carlton Grande Lakes Hotel Orlando
Ritz-Carlton Orlando Grande Lakes
Ritz-Carlton Orlando Grande Lakes Hotel
Ritz-Carlton Orlando Grande Lakes Hotel Orlando
Ritz Orlando
Ritz-Carlton Orlando Grande Lakes Resort
Ritz-Carlton Grande Lakes Resort
Ritz Orlando
The Ritz Carlton Orlando Grande Lakes
RitzCarlton Orlando Gran s Or

The Ritz-Carlton Orlando, Grande Lakes Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 782 out of 1014 reviews
Rating 8 - Good. 131 out of 1014 reviews
Rating 6 - Okay. 54 out of 1014 reviews
Rating 4 - Poor. 26 out of 1014 reviews
Rating 2 - Terrible. 21 out of 1014 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Top notch resort. All class!
Stayed 7 nights in Jun 2025

8/10 Good

Eric

Stayed 2 nights in Jun 2025

8/10 Good

Tracy

Stayed 2 nights in Jun 2025

10/10 Excellent

Darrel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Byron

Stayed 2 nights in Jun 2025

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property
Stayed 1 night in Jun 2025

10/10 Excellent

Josef

Stayed 1 night in May 2025

10/10 Excellent

Terese

Stayed 2 nights in Jun 2025

8/10 Good

Tao

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
expedia needs to provide more accurate fee information. this is a valet only hotel, while the description says onsite parking is $4/day
Stayed 3 nights in Jun 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained, high-end property and friendly staff.
Stayed 2 nights in Jun 2025

2/10 Terrible

Alice

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Angel

Stayed 2 nights in May 2025

10/10 Excellent

Garry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Robert

Liked: Amenities
TThis property surpasses the standards of a 5-star establishment. It is truly remarkable. The exceptional staff and accommodations make it a standout experience.
Stayed 1 night in Apr 2025

10/10 Excellent

Akos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Rosemarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Streaming Prime Video didn’t work and we couldn’t cast to the TV. Do better.
Stayed 1 night in Mar 2025

10/10 Excellent

Stanley

We love the Ritz Carlton one of the most beautiful and luxurious Hotels my wife and I stayed at and we have been to several countries and the Ritz is definitely in the top 3 the only thing I would change is the bed is rock hard which is important for a good night sleep so I would request a different mattress if available when I return but love the place!
Stayed 1 night in Mar 2025

10/10 Excellent

Mackenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulously maintained property. Their spa is to die for!!! Every staff member I had the pleasure of meeting was incredibly respectful and polite to me.
Stayed 3 nights in Feb 2025

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

JEANHEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for the President’s Day weekend and it was amazing! Hotel staff has top notch service & cleanliness. Go see concierge Sydney S. for reservations on & off property and recommendations. She’s the best! Hotel puts on a great fireworks show right in front of the pool area. Definitely would recommend this location!
Stayed 3 nights in Feb 2025

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous expansive property that has just about every amenity you could want. It shares property with the JW Marriott which has a huge pool with a lazy river. So relaxing!
Stayed 2 nights in Feb 2025

10/10 Excellent

Chris

Stayed 2 nights in Jan 2025

10/10 Excellent

Gabriel

Stayed 3 nights in Jan 2025

10/10 Excellent

Ana Carolina

Stayed 1 night in Jan 2025

2/10 Terrible

Kanwarpaul

Disliked: Staff & service, property conditions & facilities
WiFi did not work during the whole stay. For Ritz least that is expected
Stayed 4 nights in Jan 2025