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Imperial Hotel Osaka

5.0 star property
5-star luxury hotel near Osaka Castle

Choose dates to view prices

Photo gallery for Imperial Hotel Osaka

Exterior
View from room
Park Suite Twin Room, Non Smoking ,Lounge & Fitness Access
Imperial Floor, Junior Suite Twin Room, Non Smoking , Lounge & Fitness Access
Indoor pool

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
1-8-50 Temmabashi, Kita-ku, Osaka, Osaka, 530-0042
  • Place, Kema Sakuranomiya Park
    ‪3 min walk‬
  • Place, Tenjimbashi-Suji Shopping Street
    ‪8 min walk‬
  • Place, Osaka Castle Park
    ‪16 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪61 min drive‬

Room options

View all photos for Imperial Floor Junior Suite Double(Non-smoking) With Lounge & Fitness Access

Down comforters, minibar, in-room safe, desk

Imperial Floor Junior Suite Double(Non-smoking) With Lounge & Fitness Access

  • Sleeps 2

View all photos for Imperial Floor Deluxe Double (Non-Smoking) With Lounge & Fitness Access

Down comforters, minibar, in-room safe, desk

Imperial Floor Deluxe Double (Non-Smoking) With Lounge & Fitness Access

  • Sleeps 2

View all photos for Standard Double Room, Smoking

Down comforters, minibar, in-room safe, desk

Standard Double Room, Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Non Smoking

Down comforters, minibar, in-room safe, desk

Standard Double Room, Non Smoking

9.6 out of 10
Exceptional
(23 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking, River View

Down comforters, minibar, in-room safe, desk

Superior Double Room, Non Smoking, River View

9.8 out of 10
Exceptional
(22 reviews)
  • River view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, River View

Down comforters, minibar, in-room safe, desk

Superior Twin Room, Non Smoking, River View

10.0 out of 10
Exceptional
(11 reviews)
  • River view
  • 40 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Twin Room, Non Smoking, Connecting Rooms (For 4 Adults)

Down comforters, minibar, in-room safe, desk

Twin Room, Non Smoking, Connecting Rooms (For 4 Adults)

10.0 out of 10
Exceptional
(4 reviews)
  • River view
  • 92 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Triple Room, Non Smoking, River View

Down comforters, minibar, in-room safe, desk

Superior Triple Room, Non Smoking, River View

9.6 out of 10
Exceptional
(17 reviews)
  • River view
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Triple Room, Smoking, River View

Down comforters, minibar, in-room safe, desk

Superior Triple Room, Smoking, River View

10.0 out of 10
Exceptional
(4 reviews)
  • River view
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Twin Room, Non Smoking

Down comforters, minibar, in-room safe, desk

Standard Twin Room, Non Smoking

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Twin Room, Smoking

Down comforters, minibar, in-room safe, desk

Standard Twin Room, Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Imperial Floor, Superior Double Room, Non Smoking, Lounge & Fitness Access

Imperial Floor, Superior Double Room, Non Smoking, Lounge & Fitness Access

Imperial Floor, Superior Double Room, Non Smoking, Lounge & Fitness Access

10.0 out of 10
Exceptional
(7 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Imperial Floor, Deluxe Twin Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Deluxe Twin Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Deluxe Twin Room, Non Smoking , Lounge & Fitness Access

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Non Smoking, Connecting Rooms (For 5 Adults)

Down comforters, minibar, in-room safe, desk

Twin Room, Non Smoking, Connecting Rooms (For 5 Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • River view
  • 100 sq m
  • 1 bedroom
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Park Suite Double Room, Non Smoking , Lounge & Fitness Access

Park Suite Double Room, Non Smoking , Lounge & Fitness Access

Park Suite Double Room, Non Smoking , Lounge & Fitness Access

  • River view
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Park Suite Twin Room, Non Smoking ,Lounge & Fitness Access

Park Suite Twin Room, Non Smoking ,Lounge & Fitness Access

Park Suite Twin Room, Non Smoking ,Lounge & Fitness Access

  • River view
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Imperial Floor, Deluxe Triple Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Deluxe Triple Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Deluxe Triple Room, Non Smoking , Lounge & Fitness Access

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Regular Floor Park King Suite Non Smoking With Lounge & Fitness Access

Down comforters, minibar, in-room safe, desk

Regular Floor Park King Suite Non Smoking With Lounge & Fitness Access

  • Sleeps 2

View all photos for Regular Floor Park Twin Suite Non Smoking With Lounge & Fitness Access

Down comforters, minibar, in-room safe, desk

Regular Floor Park Twin Suite Non Smoking With Lounge & Fitness Access

  • Sleeps 2

View all photos for Imperial Floor Deluxe Twin Room Non Smoking With Lounge & Fitness Access

Down comforters, minibar, in-room safe, desk

Imperial Floor Deluxe Twin Room Non Smoking With Lounge & Fitness Access

  • Sleeps 2

View all photos for Regular Floor Connecting Room（for Five People）non Smoking

Down comforters, minibar, in-room safe, desk

Regular Floor Connecting Room（for Five People）non Smoking

  • Sleeps 5

View all photos for Regular Floor Superior Triple Room Smoking

Down comforters, minibar, in-room safe, desk

Regular Floor Superior Triple Room Smoking

  • Sleeps 3

View all photos for Imperial Floor, Deluxe Double Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Deluxe Double Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Deluxe Double Room, Non Smoking , Lounge & Fitness Access

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Imperial Floor, Junior Suite Double Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Junior Suite Double Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Junior Suite Double Room, Non Smoking , Lounge & Fitness Access

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Imperial Floor, Junior Suite Twin Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Junior Suite Twin Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Junior Suite Twin Room, Non Smoking , Lounge & Fitness Access

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking, River View

Superior Twin Room, Non Smoking, River View

Superior Twin Room, Non Smoking, River View

  • River view
  • 40 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Imperial Floor Deluxe Triple Room Non Smoking With Lounge & Fitness Access

Down comforters, minibar, in-room safe, desk

Imperial Floor Deluxe Triple Room Non Smoking With Lounge & Fitness Access

  • Sleeps 3

View all photos for Regular Floor Superior Double Room Smoking

Down comforters, minibar, in-room safe, desk

Regular Floor Superior Double Room Smoking

  • Sleeps 2

View all photos for Regular Floor Standard Twin Room Smoking

Down comforters, minibar, in-room safe, desk

Regular Floor Standard Twin Room Smoking

  • Sleeps 2

View all photos for Regular Floor Standard Double Room Smoking

Down comforters, minibar, in-room safe, desk

Regular Floor Standard Double Room Smoking

  • Sleeps 2

View all photos for Regular Floor Superior Twin Room Smoking

Down comforters, minibar, in-room safe, desk

Regular Floor Superior Twin Room Smoking

  • Sleeps 2

View all photos for Regular floor standard double (Non Smoking)

Down comforters, minibar, in-room safe, desk

Regular floor standard double (Non Smoking)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Regular Floor Standard Twin Room Non smoking

Down comforters, minibar, in-room safe, desk

Regular Floor Standard Twin Room Non smoking

  • Sleeps 2

View all photos for Regular Floor Superior Double Room Non Smoking

Down comforters, minibar, in-room safe, desk

Regular Floor Superior Double Room Non Smoking

  • Sleeps 2

View all photos for Regular floor superior twin (non-smoking)

Down comforters, minibar, in-room safe, desk

Regular floor superior twin (non-smoking)

  • Sleeps 2

View all photos for Regular Floor Superior Triple Room Non smoking

Down comforters, minibar, in-room safe, desk

Regular Floor Superior Triple Room Non smoking

  • Sleeps 3

View all photos for Imperial Floor Superior Double (Non-smoking) With Lounge & Fitness Access

Down comforters, minibar, in-room safe, desk

Imperial Floor Superior Double (Non-smoking) With Lounge & Fitness Access

  • Sleeps 2

View all photos for Superior Twin Room, Smoking, River View

Down comforters, minibar, in-room safe, desk

Superior Twin Room, Smoking, River View

9.0 out of 10
Wonderful
(2 reviews)
  • River view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Double Room, Smoking, River View

Down comforters, minibar, in-room safe, desk

Superior Double Room, Smoking, River View

10.0 out of 10
Exceptional
(4 reviews)
  • River view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Imperial Floor Junior Suite Twin (Non Smoking) With Lounge & Fitness Access

Down comforters, minibar, in-room safe, desk

Imperial Floor Junior Suite Twin (Non Smoking) With Lounge & Fitness Access

  • Sleeps 2

View all photos for Regular Floor Connecting Room（for four people）Non Smoking

Down comforters, minibar, in-room safe, desk

Regular Floor Connecting Room（for four people）Non Smoking

  • Sleeps 4

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About the area

Osaka

Central Osaka getaway .Your stay at this Kita hotel places you within 3 miles (5 km) of Osaka Castle and Dotonbori. Also, Tenjimbashi-Suji Shopping Street is within half a mile (1 km) and Osaka Tenmangu Shrine is within 2 miles (3 km).

What's nearby

  • Kema Sakuranomiya Park - 3 min walk - 0.3 km
  • Tenjimbashi-Suji Shopping Street - 8 min walk - 0.7 km
  • Tenjinbashi-suji Shopping Arcade - 11 min walk - 1.0 km
  • Osaka Castle Park - 16 min walk - 1.4 km
  • Osaka Castle - 7 min drive - 1.7 km

Getting around

  • Sakuranomiya Station - 9 min walk
  • Tenmabashi Station - 17 min walk
  • Kansai Intl. Airport (KIX) - 60 min drive

Restaurants

  • ‪マクドナルド - ‬2 min walk
  • ‪ブフェ&ラウンジ ザ パーク - ‬1 min walk
  • ‪カフェ クベール - ‬4 min walk
  • ‪PATISSERIE LAFCA - ‬3 min walk
  • ‪銀座 久兵衛 - ‬1 min walk

About this property

Imperial Hotel Osaka

5-star luxury hotel near Osaka Castle
Imperial Hotel Osaka offers its guests a full-service spa and a health club. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Imperial Hotel Osaka. A train station pick-up service and a train station drop-off service are free. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Osaka hotel.

  • 1 building
  • 378 guestrooms or units
  • 24 levels
  • 6 dining venues
  • Built in 1996
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
Imperial Hotel Osaka offers 378 accommodations with minibars and laptop-compatible safes. Beds feature down comforters. 32-inch flat-screen televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open select days. Guests under 18 years old are not allowed in the spa.

Similar properties

Exterior
Hotel New Otani Osaka
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 2,693 reviews
The price is CA $152
CA $195 total
Feb 26 - Feb 27
Hotel New Otani Osaka

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free train station pick-up and drop-off shuttle
  • Secured, covered self parking on site (JPY 2,000 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: JPY 4,600 to 5,000 for adults and JPY 2,500 to 5,000 for children
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Health club
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included for children ages 4 and older sharing existing bedding with an adult (breakfast available for a surcharge). There is no charge for breakfast for children age 3 and younger.
Guests must be at least 18 years old to access the fitness facility, pool, sauna, and bath area. Fees are charged per entry. The pool and fitness facility are closed on the third Tuesday of every month.
This property offers shuttle pickup and drop off service from JR Osaka station only.
The name on the photo identification presented at check-in must match the name on the reservation.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for JPY 8955.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately JPY 4600 to 5000 for adults, and JPY 2500 to 5000 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)
  • Rollaway bed fee: JPY 8955.0 per day
  • A facilities fee includes use of: sauna; hot tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses eco-friendly cleaning products. Cashless payment methods are available for all transactions.

No visitors or unregistered guests are allowed in this property's executive lounge.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Imperial Osaka
Imperial Hotel Osaka
Imperial Osaka
Imperial Osaka Hotel
Osaka Imperial
Osaka Imperial Hotel
Imperial Hotel
Imperial Hotel Osaka Hotel
Imperial Hotel Osaka Osaka
Imperial Hotel Osaka Hotel Osaka

Imperial Hotel Osaka Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 817 out of 1001 reviews
Rating 8 - Good. 124 out of 1001 reviews
Rating 6 - Okay. 35 out of 1001 reviews
Rating 4 - Poor. 8 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Melinda, Beaverton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many options for dining within the hotel. Breakfast buffet had a variety of menu items. The room was spacious and clean. We had a beautiful view of the river from our room.
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely staff. great environment and location
Stayed 2 nights in Nov 2025

8/10 Good

philip

Liked: Cleanliness, amenities
Location next to river, attentive staff
Stayed 1 night in Oct 2025

10/10 Excellent

Tin Hang

Stayed 10 nights in Oct 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was over the top! Super polite staff everywhere.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Imperial it is!

We were upgraded to a fabulous Suite. Really extra special with all the trappings. Keep in mind this hotel IS NOT, in the CBD, but in an area that is quiet and has few conveniences right around the close proximity But the Hotel is Grand and the Staff is Top Rated.
Stayed 2 nights in Oct 2025

10/10 Excellent

Reena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean Staff is very attentive
Stayed 2 nights in Oct 2025

10/10 Excellent

Eamonn

Travelled with partner
Highly attendent staff Spacious rooms Beautiful decor Very good value
Stayed 1 night in Oct 2025

10/10 Excellent

Anastasia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing two days in Osaka. Nice dinner out in the hotel grill restaurant, steak that was meticulously cooked in front of us can’t get any better, we had here one of the best evenings in our lives. Will certainly consider this place for coming back.
Stayed 2 nights in Oct 2025

6/10 Okay

Georgina, El Paso

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room are not the same as they offer, they are old and the carpet dirty I don’t recommend this hotel .
Stayed 7 nights in Oct 2025

10/10 Excellent

David, Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, specially spa.
Stayed 2 nights in Oct 2025

10/10 Excellent

Doha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

AMADA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Gorgeous hotel. The views from the hotel were awesome
Stayed 3 nights in Sep 2025

6/10 Okay

joel

Stayed 3 nights in Sep 2025

6/10 Okay

Aisha

Business traveller
Disliked: Staff & service, property conditions & facilities
Check was good, but the reception personnel English is very very poor. The majority of guests that I saw at checkin were all English speakers, so how does they deal with these guests? It’s very bad for us if we cannot understand what they are saying, specially at a hotel like this. Room service had better English and the service was prompt. Concierge at check out was awful. The manager and staff were just standing and chatting while the guests are waiting to be helped. When I called for luggage to be collected no one came, so I went down myself to get them to collect my luggage. Then I had to ask many times for help to get a taxi to the airport. This is very poor service. On arrival I was also very disappointed that no one was at the door and I had to go inside to get someone to help the help the taxi driver and take the luggage.
Stayed 1 night in Sep 2025

10/10 Excellent

GUY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff incredibly polite and courtious. Very spacious. Exceptional views. Location A+ on the river with walking and bike trails steps away. Shuttle service to airport and train station efficient and effective.
Stayed 4 nights in Sep 2025

10/10 Excellent

Allanah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, exceptional service, great room size and extremely clean hotel. Would 100% stay here again!
Stayed 2 nights in Sep 2025

4/10 Poor

Naoki

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
館内全体と客室備品はメンテナンスが行き届いていて感銘を受けました。 対してスタッフのサービスは期待はずれ。マニュアル通りの事務的な接客で、その域をはみ出さないようにしている印象を受けました。特にレストランの黒いスーツを着た男性は小慣れた感じの接客でプロ意識を感じませんでした。 ルームサービスもメニューに記載通りにペスカトーレと注文したのにシーフードパスタですね、と言い直されました。 値段に見合わないサービスです。
Stayed 1 night in Sep 2025

10/10 Excellent

Gul

Stayed 2 nights in Sep 2025

10/10 Excellent

khashayar, Nashville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

4/10 Poor

Jing

Disliked: Property conditions & facilities
The house is very old and outdated. It's not worth it.
Stayed 3 nights in Aug 2025

10/10 Excellent

Santiago

Stayed 5 nights in Aug 2025