Ratings based on 46 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 9, 2024 on Hotels
by A traveller
Unpleasant stay at all
Posted May 21, 2023 on HotelsThe stay was horrible
by A traveller from Chatham
Posted Oct. 11, 2022 on Expedia
I booked and paid two nights. When I arrived they told me they only had one night available for me. They sent me to a hotel 10 min away. However all my friend stayed at the hotel.
by A traveller
Posted Feb. 4, 2020 on Expedia
The room was very pretty and bigger than I had expected. The bed was very comfortable, unlike the hotel I had stayed at before, with beds as hard as a rock. The hallways were filled with typical Moroccan pictures.
Comment from Hotel Management
Feb. 11, 2020 by Soumia, Hotel Management
Thanks for staying with us. We appreciate your review!
by A traveller
Zeg
Posted Oct. 19, 2019 on HotelsNice hotel but there is no maintenance
Comment from Hotel Management
Dec. 17, 2019 by Soumia, Hotel Management
Thanks for staying with us. We appreciate your review !
by A traveller
Overbooked not friendly
Posted Oct. 13, 2018 on HotelsThe woman at the reception told us at our arrival that they were overbooked. She looked at our confirmation and full payment and said. I see but we didn't get your booking. We are fully booked, but what can I do..
So she didn't care about the fact that we had payed the room. As we asked if she know an other hotel she made the effort to call for us if there are rooms available. That's it. I didn't had the feeling she felt sorry or was looking for a solution for us. Wouldn't book it again.
by A traveller
4 star??
Posted Jul. 24, 2018 on HotelsA four star hotel, perhaps 30 years ago. After a long hot drive in 48 degree heat we were delayed when the front desk seemed unaware of our booking-despite my printed out paper copy. Eventually after an excessive wait we were shown to a room far from the main building. The room was pleasant, lovely big bed, fridge and large,although tired and crumbling in spots, bathroom. The water was unsafe to drink of course, so was there a bottle in the room to drink? No. It was about 2pm and the restaurant was closed. No option for snacks-although we followed the sign to the snack bar(it was closed and looked like it hadn't been used for months) we asked for water and was told it was available in the bar which opened late afternoon about 5-5:30.....so no drink offered on check in, like every other hotel did, no water in the room, even to buy. We had to drive into the main Street (10-15 min walk but it was 48 degrees and we were unsure where to go) to find a shop to buy water. We always use a steri pen to avoid bottled water, but the water had an unbearable chemical taste once sterilized. Water purchased and food found we went back for a swim. The pool was nice but in need of repairs, loose tiles, chips and mould.
The staff were friendly, the bar man was the loveliest man. Overall, if a hotel is 4 star, I expect 4 star service.
Sad that such a beautiful old hotel that was once so grand, but now has overgrown gardens and lawn, unkempt exterior and crumbling paths and pool.
Comment from Hotel Management
Aug. 2, 2018 by Soumia, Hotel Management
Thank you for staying with us. We appreciate your review!
by A traveller from Los Angeles
Posted Jun. 15, 2018 on Expedia
Ficilities are old
Comment from Hotel Management
Aug. 2, 2018 by Soumia, Hotel Management
Thank you for staying with us. We appreciate your review!
by A traveller
Posted Apr. 19, 2018 on Hotels
by Giulio
Posted Jan. 7, 2018 on Hotels
Very bad experience, dirty and cold rooms, never again.
