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Hotel Emily

3.5 star property
Family-friendly 3.5-star hotel with free WiFi

Choose dates to view prices

Photo gallery for Hotel Emily

Hot stone massages, body scrubs, massages
Interior
Breakfast, lunch, dinner served; Mexican cuisine
Gym
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Laundry

Explore the area

View in a map
Plaza Independencia S/N, Col. Centro, Pachuca, HGO, 42000
  • Place, Independence Square
    ‪1 min walk‬
  • Place, Monumental Clock of Pachuca
    ‪2 min walk‬
  • Place, Center of Art and Philosophy
    ‪8 min walk‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Standard

Premium bedding, in-room safe, desk, iron/ironing board

Single Room Standard

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2

View all photos for Double Room Standard

Premium bedding, in-room safe, desk, iron/ironing board

Double Room Standard

  • 18 sq m
  • Sleeps 4

View all photos for Double Suite

Premium bedding, in-room safe, desk, iron/ironing board

Double Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Sleeps 4

View all photos for Suite

Suite | In-room dining

Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | View from room

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the area

Pachuca

City center stay.With a stay at this Pachuca hotel, you'll be steps from Independence Square and Monumental Clock of Pachuca. Mineria Museum and Historical Archive and Hidalgo Theater are also within half a mile (1 km).

What's nearby

  • Independence Square - 1 min walk - 0.0 km
  • Monumental Clock of Pachuca - 2 min walk - 0.2 km
  • Mineria Museum and Historical Archive - 2 min walk - 0.2 km
  • Center of Art and Philosophy - 8 min walk - 0.8 km
  • Hidalgo Theater - 9 min walk - 0.8 km

Getting around

  • Benito Juarez International Airport (MEX) - 97 min drive

Restaurants

  • ‪Restaurante Mina La Blanca - ‬2 min walk
  • ‪Salon Regio - ‬3 min walk
  • ‪KFC - ‬1 min walk
  • ‪Churrería López - ‬4 min walk
  • ‪Hotel de los Baños - ‬2 min walk

About this property

Hotel Emily

Family-friendly 3.5-star hotel with free WiFi
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. An airport shuttle (available 24 hours) is available for a fee. A vending machine, tour/ticket assistance, and concierge services are also featured at the family-friendly Hotel Emily. Self parking and valet parking are free.

This 3.5-star Pachuca hotel is smoke free.

  • 1 building
  • 69 guestrooms or units
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Hotel Emily offers 69 accommodations with safes and complimentary bottled water. Beds feature premium bedding. 32-inch plasma televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Pachuca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

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  • Free WiFi
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Weekend buffet breakfast available 7:30 AM to noon for a fee: MXN 180 for adults and MXN 110 for children
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch plasma TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests planning to arrive before normal check-in hours are subject to room availability.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Emily

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MXN 100.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 180 for adults and MXN 110 for children
  • Airport shuttle fee: MXN 2400 per vehicle
  • Rollaway bed fee: MXN 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Emily Pachuca
Hotel Emily
Hotel Emily Pachuca
Hotel Emily Hotel
Hotel Emily Pachuca
Hotel Emily Hotel Pachuca

Frequently asked questions

How close is Hotel Emily to the airport?

Hotel Emily is 57.6 mi (97-min drive) away from the Benito Juarez International Airport (MEX) airport, the closest popular airport to the property.

Does Hotel Emily have an airport shuttle?

Hotel Emily offers an airport shuttle 24 hours a day, for a charge of MXN 2400 per vehicle.

Does Hotel Emily offer free breakfast?

Free breakfast isn’t provided at Hotel Emily, but buffet breakfast is offered for a fee of MXN 180 for adults and MXN 110 for children.

Is there a casino at Hotel Emily?

No, there is no casino at this hotel.

What time is check-in at Hotel Emily?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Emily?

This hotel offers free self parking and valet parking.

Does Hotel Emily have a pool?

Hotel Emily does not have a pool.

Does Hotel Emily have a restaurant?

Hotel Emily is home to Restaurante Chips, which features Mexican cuisine and light fare.

Does Hotel Emily have a spa?

This hotel doesn't have a spa, but it does offer massages and body scrubs.

How close is Hotel Emily to downtown Pachuca?

Hotel Emily is 3.2 mi away from Pachuca.

Hotel Emily Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 373 out of 623 reviews
Rating 8 - Good. 189 out of 623 reviews
Rating 6 - Okay. 38 out of 623 reviews
Rating 4 - Poor. 13 out of 623 reviews
Rating 2 - Terrible. 10 out of 623 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

RICARDO

Stayed 3 nights in Oct 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent costumer services Perla and Johana are amazing at front desk
Stayed 4 nights in Sep 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk amazing job amazing costumer services and very friendly staff
Stayed 5 nights in Sep 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I love this hotel.

My family and I have stayed multiple times and the service never disappoints. Great location, kind staff, and comfortable rooms, not much I can ask for.
Stayed 1 night in Sep 2025

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, with easy access. Parking is underground and tricky to enter, valet option available. Clean and quiet rooms. I’ll defiantly will consider it on my next trip.
Stayed 1 night in Sep 2025

10/10 Excellent

Jovan

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Maria del Carmen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
You have almost everything that you need around this area.
Stayed 1 night in Jul 2025

10/10 Excellent

Michelle, Fremont

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in the heart of Pachuca. Beautiful city. Great hotel and the price was great for the stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

David Dante

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It could sound generic, but the place was really great. I really like that they have some kind of a private garden for the pets as part of the room
Stayed 1 night in Jun 2025

8/10 Good

Sylvia

Stayed 1 night in Jul 2025

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Cynthia

Stayed 3 nights in Jun 2025

10/10 Excellent

Yadian

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Centro Histórico se encuentra el Hotel, excelente ubicación, lo mejor y lo más conveniente!!
Stayed 1 night in Jun 2025

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service in the restaurant was particularly good. The bed was very comfortable and the room was very clean.
Stayed 4 nights in May 2025

8/10 Good

Amanda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was good for what it was. One day and night prior to heading to grutas tolatonga
Stayed 1 night in May 2025

2/10 Terrible

Armando

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I didn't like the fact that I was not informed of the teacher protest that was taking place weeks prior to my stay. My party had to drag luggage over 3 blocks and uneven ground..the area was a tent city.
Stayed 1 night in May 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

6/10 Okay

Erik

Stayed 1 night in Mar 2025

10/10 Excellent

abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
If your visiting as a tourist its best to stay by the clock tower in the historic district. This is where Hotel Emily is. There is another hotel with same owner, same furnishings, same bedding across the plaza called Hotel Crios. I stayed at BOTH on this same trip.j I paid more for the Hotel Crios to get a nice room and it had 2 balconies both overlooking the plaza. It was really large too! I was able to check in a few hours early. At Emily I paid somewhat less, I dont have the figure but the room was half the size at best. NO BALCONY, and the view of run down buildings behind and a barking dog in the house behind. A fence covered with broken glass separates. I went from a plaza great view to a lousy rear view with barking dog. . I also had to wait until 300pm to check in time. At Crios I got in 2 hours early. Each had a coffee machine where you get the first one free and the bag at Crious had everything and the one at Emily was different brand and missing items inside. Emily has a restaurant and Crios does not but I didnt eat there. I prefer to get out on the town. The floors at Emily are half floors, so you still have to walk up or down a 1/2 floor and that kind of stuff subjects you to more noise from open spaces. Not good for the elderly or those with limitations.
Stayed 2 nights in Feb 2025

10/10 Excellent

anabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, clean and the staff very friendly!
Stayed 1 night in Feb 2025

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location, walkable to shopping areas including the market and a variety of restaurants to please you palate. The personal is outstanding answering any questions and directing to possible places.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jorge, San Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel Emily siempre ha sido mi hotel favorito en Pachuca, buen servicio al huésped, habitaciones cómodas y un buen restaurante.
Stayed 3 nights in Jan 2025