Note fondée sur 340 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 févr. 2024 sur Expedia
The hotel is wonderful. Clean, comfortable,great staff, excellent food, beautiful gardens. The only problem is they have this ridiculous policy where people can check out 24 hours after they check in. That's great for the people checking out but horrible for people trying to check in!!! Expedia states that check in is after 2:00pm and check out before 11:00am. We arrived around 2pm and couldn't check in to our room for hours. I can't blame the staff for following the hotels insane policy. Guests need to know when they can check in!!!
Commentaires de Gestion de l’hôtel
3 mars 2024 par Marc, Gestion de l’hôtel
Dear Kelly,Greetings from U U Khao Yai. Thank you for taking the time to submit a review of your stay. May I offer my heartfelt apologies for the inconvenience you encountered during your time with us. Providing the highest level of service is our first priority and hearing we have fallen below that standard is something that I would like to address immediately and I have already discussed with my Operations team to attend to the issues you raised in your invaluable feedback and we will strive to make improvements accordingly.I hope this is not your last visit to U U Khao Yai as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards,Danai SothanoGeneral Manager
par un voyageur de Thatcham
Publié le 9 févr. 2024 sur Expedia
Beautiful hotel and surrounding grounds. Staff could not be more helpful and respectful. Definitely will return :).
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Marc, Gestion de l’hôtel
Dear Mr.John,I was delighted to read your review to stay with your kind words. As a U-banded property, our sole intention is to offer the highest levels of service and comfort we possibly can and we are so glad you enjoyed your stay. It was a great pleasure to learn that you enjoyed the beautiful hotel. Your kind commitment to return is highly appreciated by all of us at U Khao Yai as it would be a great pleasure to welcome you back.Best regards,Danai SothanoGeneral Manager
par un voyageur
Publié le 4 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Aod, Gestion de l’hôtel
Dear Shwe,Thank you very much for your rating; it’s greatly appreciated by all of us at U Khao Yai. Our sole intention is that every one of our valued guests enjoys their stay with us and it was a pleasure to be of service to you. We hope to have the pleasure of your visit again in hopefully the not too distant future.Best regards,Chatbodin KladprasertGeneral Manager
par un voyageur
Publié le 30 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Aod, Gestion de l’hôtel
Dear Su Tuang,Thank you for taking the time to share your feedback with us and rating our hotel, we are delighted to hear you had a pleasant stay at U Khao Yai. May I once again thank you for your stay with us. We look forward to welcoming you back on your next visit to U Khao YaiBest regards, Chatbodin KladprasertGeneral Manager
par un voyageur
Publié le 3 déc. 2023 sur Expedia
Hotel delayed our check in till 2.45pm due to room is not ready
Next day we came back at 4pm the room was not clean and had to call housekeeping
Suite 201 is right above dining area and service area so beware of noise from pulling chairs and kitchen Thanks to GM helped putting chair protectors to minimal noise on my second night
Commentaires de Gestion de l’hôtel
7 déc. 2023 par Aod, Gestion de l’hôtel
Dear Khun Supapat,Thank you so much for time-sharing your recent experience you had when staying with us, this is very much appreciated Your feedback is extremely important to us, as it allows us to ascertain where we are meeting or exceeding our guests’ expectations and equally important where we can improve. We sincerely apologize for all your negative experiences during your stay with us. We are sad to see your time with us was below your expectations and we apologize for any shortcomings. Rest assured we have already had a meeting with the team to specifically discuss your feedback in the areas we were sadly lacking. We hope that the inconvenience you endured does not stop you from staying with us in the future and that we are given another chance to prove our high standards to you.Best regards,Chatbodin KladprasertGeneral Manager
par un voyageur
Publié le 9 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 nov. 2023 par Aod, Gestion de l’hôtel
Dear Arthur,Thank you very much, for reviewing our hotel; it’s greatly appreciated by all of us at U Khao Yai. Our sole intention is that every one of our valued guests enjoys their stay with us and it was a pleasure to be of service to you. We hope to have the pleasure of your visit again in hopefully the not too distant future.Best regards,Chatbodin KladprasertGeneral Manager
par un voyageur
Publié le 2 nov. 2023 sur Expedia
Beautiful hotel :)
Commentaires de Gestion de l’hôtel
7 nov. 2023 par Aod, Gestion de l’hôtel
Dear Khun Simon,I was delighted to read your review to stay with your kind words. As a U-banded property, our sole intention is to offer the highest levels of service and comfort we possibly can and we are so glad that you enjoyed your stay. I hope this is not your last visit to U Khao Yai as nothing would give us greater pleasure than having the opportunity to welcome you again.Best regards,Chatbodin KladprasertGeneral Manager
par un voyageur
Publié le 29 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2023 par Aod, Gestion de l’hôtel
Dear Khun Nanthaphatt,Thank you very much, for rating our hotel; it’s greatly appreciated by all of us at U Khao Yai. Our sole intention is that every one of our valued guests enjoys their stay with us and it was a pleasure to be of service to you. We hope to have the pleasure of your visit again in hopefully the not too distant future.Best regards,Chatbodin KladprasertGeneral Manager
par un voyageur
Publié le 25 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2023 par Aod, Gestion de l’hôtel
Dear LOH,I would like to begin by thanking your rating regarding your time with us both and my team is delighted you enjoyed your stay. I hope this is not your last visit to U Khao Yai as nothing would give us greater pleasure than having the opportunity to welcome you again.Best regards,Chatbodin KladprasertGeneral Manager
par un voyageur
Publié le 15 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2023 par Aod, Gestion de l’hôtel
Dear Wee Kee,Many thanks for choosing to stay with us for your recent visit to U Khao Yai and for taking the time to share such positive feedback. We are delighted to hear that you enjoy our hotel location and decollation. Again, thank you very much for your feedback and we are looking forward to welcoming you for another occasion.Best regards,Chatbodin KladprasertGeneral Manager
