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Hotel Villa Mercedes Palenque

3.5 star property
Family-friendly 3.5-star hotel with 2 outdoor pools

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Photo gallery for Hotel Villa Mercedes Palenque

2 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Breakfast, lunch, dinner served; Mexican cuisine, garden views
Reception
Garden
Property grounds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Parking available
  • Spa
  • Gym
  • Pool

Explore the area

View in a map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960
  • Place, Aluxes Eco Park
    ‪3 min walk‬
  • Place, Palenque National Park
    ‪2 min drive‬
  • Place, Palenque Archaeological Zone
    ‪7 min drive‬
  • Airport, Palenque, Chiapas (PQM-Palenque Intl.)
    ‪9 min drive‬

Room options

View all photos for Room Executive with View

1 bedroom, premium bedding, in-room safe, individually furnished

Room Executive with View

  • 27 sq m
  • Sleeps 2

View all photos for Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, individually furnished

Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Suite with Garden View

1 bedroom, premium bedding, in-room safe, individually furnished

Suite with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Double Room Executive with View

1 bedroom, premium bedding, in-room safe, individually furnished

Double Room Executive with View

  • 27 sq m
  • Sleeps 3

View all photos for Double Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, individually furnished

Double Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 3

View all photos for Double Room Standard with Garden View

1 bedroom, premium bedding, in-room safe, individually furnished

Double Room Standard with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Deluxe Double Room

1 bedroom, premium bedding, in-room safe, individually furnished

Deluxe Double Room

9.0 out of 10
Wonderful
(14 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

Executive Room

Executive Room

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

1 bedroom, premium bedding, in-room safe, individually furnished

Standard Twin Room

  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.8 out of 10
Exceptional
(16 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite

Suite

Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Palenque

Close to airport.You'll find Palenque National Park and Museo de Sitio Palenque within 3 miles (5 km) of this hotel. El Panchán and Palenque Archaeological Zone are also within 3 miles (5 km).

What's nearby

  • Aluxes Eco Park - 3 min walk - 0.3 km
  • Palenque National Park - 2 min drive - 1.8 km
  • El Panchán - 5 min drive - 4.0 km
  • Palenque Archaeological Zone - 7 min drive - 5.4 km
  • Cascadas de Roberto Barrios - 39 min drive - 38.4 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive

Restaurants

  • ‪Bajlum Cocina Prehispánica fusión - ‬1 min walk
  • ‪Café Fuga - ‬3 min drive
  • ‪Old Tiger - ‬5 min drive
  • ‪La foresta - ‬5 min walk
  • ‪pizzas exprés - ‬4 min drive

About this property

Hotel Villa Mercedes Palenque

Family-friendly 3.5-star hotel with 2 outdoor pools
Hotel Villa Mercedes Palenque offers its guests 2 outdoor swimming pools and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A business center and meeting rooms are available. Event space at this hotel measures 23143 square feet (2150 square meters) and includes a conference center. Spa services, a terrace, and gift shops/newsstands are also featured at the family-friendly Hotel Villa Mercedes Palenque. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. A complete renovation of Hotel Villa Mercedes Palenque was completed in November 2025.

This 3.5-star Palenque hotel is smoke free.

  • 1 floor
  • 92 guestrooms or units
  • Meeting rooms
  • 23143 sq ft of conference space
  • 2150 sq m of conference space
  • Built in 2008
  • Manager's reception (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hotel Villa Mercedes Palenque offers 92 air-conditioned accommodations with safes and coffee/tea makers. These individually furnished accommodations include dining tables. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Palenque hotel provides complimentary wired Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Natura Spa has 2 treatment rooms including rooms for couples. Services include facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a mud bath and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

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Hotel Mundo Maya Palenque
  • Pool
  • Spa
  • Kids pool
  • Parking included
4.8 out of 5, Exceptional, 112 reviews
The price is CA $135
CA $159 total
includes taxes & fees
Nov 24 - Nov 25
Hotel Mundo Maya Palenque

Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Dining table
  • Laundry facilities
  • Playground

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, uncovered self parking on site (surcharge)
  • Secured, uncovered extended parking on site (MXN 500 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Free daily manager's reception

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 10 steps to reach entrance
  • Accessible airport shuttle
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • No elevator (single-level property)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 11:00 PM to 5:30 AM

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 29 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately MXN 250 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 3600 per person (roundtrip)
  • Airport shuttle fee per child: MXN 3600 (roundtrip), (up to 11 years old)
  • Uncovered extended parking fee: MXN 500 per day
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and outdoor lighting in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque