The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time.
The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd.
We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites.
The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect.
WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap.
Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.
