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Canopy by Hilton West Palm Beach Downtown

4.0 star property
4-star hotel near CityPlace

Choose dates to view prices

Photo gallery for Canopy by Hilton West Palm Beach Downtown

Outdoor pool
2 restaurants, breakfast served
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Room, 2 Queen Beds, Accessible (Hearing)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk

Explore the area

Map
380 Trinity Place, West Palm Beach, FL, 33401
  • CityPlace
    ‪3 min walk‬
  • Clematis Street
    ‪11 min walk‬
  • Palm Beach County Convention Center
    ‪1 min drive‬
  • West Palm Beach, FL (PBI-Palm Beach Intl.)
    ‪5 min drive‬

Room options

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony

  • City view
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Corner

  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony

View from room

Room, 2 Queen Beds, Balcony

  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, Bathtub

  • City view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing)

  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Balcony (3-Room)

Suite, Balcony (3-Room) | View from room

Suite, Balcony (3-Room)

  • City view
  • 92 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • City view
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

View from room

Room, 2 Queen Beds, Accessible (Hearing)

  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility)

  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

West Palm Beach

Downtown West Palm Beach stay.Within a 10-minute walk of this Downtown West Palm Beach hotel, you'll find CityPlace and Clematis Street. Palm Beach Atlantic University and Harriet Himmel Theater are also within half a mile (1 km).

What's nearby

  • CityPlace - 3 min walk - 0.3 km
  • Palm Beach Atlantic University - 3 min walk - 0.3 km
  • Kravis Center For The Performing Arts - 9 min walk - 0.8 km
  • Clematis Street - 11 min walk - 0.9 km
  • Palm Beach County Convention Center - 1 min drive - 0.7 km

Getting around

  • Brightline West Palm Beach Station - 13 min walk
  • Palm Beach Intl. Airport (PBI) - 12 min drive

Restaurants

  • ‪Rosemary Square Kiosk - ‬6 min walk
  • ‪The Cheesecake Factory - ‬7 min walk
  • ‪El Camino West Palm Beach - ‬6 min walk
  • ‪True Food Kitchen - ‬7 min walk
  • ‪RH Rooftop Restaurant West Palm - ‬5 min walk

About this property

Canopy by Hilton West Palm Beach Downtown

4-star hotel near CityPlace
Canopy by Hilton West Palm Beach Downtown offers its guests an outdoor pool, a health club, and complimentary bicycles. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 3069 square feet (285 square meters) and includes conference space. A rooftop terrace, gift shops/newsstands, and a front-desk safe are also featured at the business-friendly Canopy by Hilton West Palm Beach Downtown. Parking is available for a fee.

This 4-star West Palm Beach hotel is smoke free.

  • 1 building
  • 150 guestrooms or units
  • 2 dining venues
  • Meeting rooms
  • 3069 sq ft of conference space
  • 285 sq m of conference space
  • Built in 2020
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front-desk safe
  • Gift shop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Canopy by Hilton West Palm Beach Downtown offers 150 air-conditioned accommodations with espresso makers and safes. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Portuguese, Spanish

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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Secured, covered valet parking on site (USD 38 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 40 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 per person
  • Covered valet parking fee: USD 38 per day (in/out privileges)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Canopy By Hilton West Palm
Canopy West Palm Beach Downtown
Canopy by Hilton West Palm Beach Downtown Hotel
Canopy by Hilton West Palm Beach Downtown West Palm Beach
Canopy by Hilton West Palm Beach Downtown Hotel West Palm Beach

Canopy by Hilton West Palm Beach Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 503 out of 733 reviews
Rating 8 - Good. 114 out of 733 reviews
Rating 6 - Okay. 51 out of 733 reviews
Rating 4 - Poor. 29 out of 733 reviews
Rating 2 - Terrible. 36 out of 733 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

francisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous! Beautiful room with comfortable and ample bathroom space . The over all decor was a major surprise. We will tell our friends when they visit this area. Thank you.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sergio

Stayed 1 night in Nov 2024

6/10 Okay

patrick

Stayed 1 night in Feb 2025

4/10 Poor

patrick

Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West palm

Went out on the bikes most days. It was amazing views . People really friendly and welcoming.
Stayed 4 nights in Feb 2025

10/10 Excellent

Melissa

Stayed 1 night in Feb 2025

4/10 Poor

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel has the worst service I've ever experienced -- particularly at the rooftop. Took forever to get a drink, and then forever to check out. Staff often ignored us.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. Property and rooms are so clean and look brand new! Lots of great amenities like pool, shuttle, bikes, and rooftop bar! Area is right downtown so convenient but not on the nicest part of west palm/definitely not palm beach but right across the bridge.
Stayed 1 night in Feb 2025

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Amenities
Felt really unorganized. Staff are moody, things were closed and opened at weird times. There’s not enough sun lounges and even when they’re all full, cabana spaces are off limits. Expensive for a basic hotel
Stayed 2 nights in Feb 2025

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities

Decent hotel. Not Hilton quality. Great pool & Bar

Hotel Review I had high expectations for this hotel, but unfortunately, it did not live up to the Hilton name. Upon arrival, we were disappointed to find that our room was not ready, even though we arrived early and expected it to be available by the guaranteed check-in time. When we finally got into the room, it was not clean—there was hair in the bathroom, the sink was dirty, and overall, it did not feel well-maintained. That being said, there were some positives. The pool area was nice, and the bartenders were great, making our time at the hotel more enjoyable. Despite these highlights, the overall experience was underwhelming. This did not feel like a Hilton-quality hotel, and I’m not sure why it carries the brand name. We still made the most of our trip and had a good time, but I wouldn’t recommend this hotel and definitely wouldn’t stay here again. Thank you for the experience, but it needs significant improvements.
Stayed 1 night in Feb 2025

10/10 Excellent

Fanoula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Deloris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional

I would definitely recommend this hotel. Everything was great (service, room, location, valet, pool, rooftop restaurant etc, etc, etc).
Stayed 3 nights in Feb 2025

10/10 Excellent

Zoei

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff , nice scenery.
Stayed 1 night in Feb 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bernie at the front desk did a wonderful job! Though there was a discrepancy that happened at the hotel that could have made for a bad review, Bernie cleaned it up by providing an incentive! Also, Dylan and Santiago at the front desk were pleasant. Room was great! Mila and Felixa the server was good at the banter! Angel at Treehouse served well and the food was delicious! Lastly, Henry and Nathan at Valet made it easy to pick up our vehicle!
Stayed 1 night in Feb 2025

4/10 Poor

Danielle

Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Avril

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Paul, Rockledge

Stayed 1 night in Jan 2025

10/10 Excellent

Katiuska

Stayed 1 night in Jan 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so welcoming and helpful. Location was perfect!
Stayed 2 nights in Jan 2025

10/10 Excellent

Erica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was lovely, room was spacious
Stayed 5 nights in Jan 2025

6/10 Okay

Leonardo

Good location and interesting property from an architecture standpoint. Management was kind but this hotel was clearly understaffed during our stay. I feel the place requires a bit more attentions in terms of maintenance and service overall.
Stayed 2 nights in Dec 2024

10/10 Excellent

Oliver de la rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Oct 2024

8/10 Good

Wanda, Deerfield Beach

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is very nice, the staff are warm and friendly. The shuttle driver "Bob" super guy. Very helpful. My only compliant is the rugs in the room needed to be cleaned, and the bathroom towels were tattered. Wish they had some vegan options at the two locations to eat at onsite.
Stayed 2 nights in Dec 2024

4/10 Poor

peggy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was 4pm and room was not available until 4:30, chaotic lobby and dirty carpet in the room . Would not come back to this property
Stayed 1 night in Dec 2024