10/10 Excellent
Gillian
Mar 17, 2025
Outstanding hotel and staff
We had a fantastic stay from booking to leaving. We appreciated welcome emails before our visit that provided information about the hotel and things to enhance our stay. We arrived early because of our flight time and were greeted by smiling, helpful reception staff who provided us with complimentary drinks and pastries while we checked in. They looked after our luggage while our room was made ready early and we were offered use of their facilities while we waited. Another bonus was that our room was upgraded to a beautiful suite, with complimentary bottle of wine and chocolates. The hotel is situated on a quiet tiny side road in the heart of Palma (*taxis have to drop guests at the end of the road - about 20 metres away) and is in easy walking distance to restaurants and places to visit. The interior is beautifully decorated with use made of stunning exposed brickwork. There is a lovely roof terrace with a small swimming pool and two quiet reading rooms. The buffet breakfast had an excellent selection, supplemented with a hot food menu to order. Overall, this is an exceptional hotel with an outstanding staff team - especially the reception staff, who even carried our luggage out to our taxi at the end of the road - which was much appreciated.
Gillian
Stayed 1 night in Mar 2025