Note fondée sur 941 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2019 sur Expedia
Chambre sale sentant le moisi, mauvais accueil, on a l’impression de déranger la personne à l’accueil
par un voyageur de OAKDALE
Publié le 5 mars 2024
Quiet location close to Stanford University
Commentaires de Gestion de l’hôtel
6 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Sylvia, thank you for sharing your positive feedback. We're delighted to hear that you found our location quiet and convenient, particularly in proximity to Stanford University. Your comfort and satisfaction are important to us, and we hope the peaceful surroundings enhance your overall stay. If there's anything specific you loved about your experience or any suggestions for improvement, please feel free to share. We appreciate your support and look forward to the opportunity to welcome you back on your future visits. Thank you for choosing our accommodation.Best Regards,Customer Care Team
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Nice place to lay your head
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Michael, thank you for choosing to stay with us, and we appreciate you taking the time to share your feedback. We're glad to hear that you found our hotel to be a nice place to rest. If you have any specific suggestions or areas where we can improve, please feel free to let us know. We look forward to the opportunity to welcome you back for another comfortable stay.Best Regards,Customer Care Team
par un voyageur de Merced
Publié le 3 févr. 2024 sur Expedia
We booked this hotel to stay at the night before my sisters chemo appointment at Stanford. Great location, it’s nice and small. The heater worked great for my sister who gets cold often. The front desk staff was very accommodating.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear April, we sincerely appreciate your kind words and are glad that our hotel provided a comfortable and convenient stay during a challenging time. It's our goal to make our guests feel welcome and cared for, and we're pleased to hear that the location, room amenities, and our staff's service meet your expectations. If there's anything else we can do to support you and your sister during your visits to Stanford, please don't hesitate to let us know. Wishing your sister all the best with her chemo appointments, and we hope to welcome you back under more positive circumstances in the future.Best Regards,Customer Care Team
par un voyageur
Publié le 1 févr. 2024 sur Expedia
Breakfast 👍
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Margaret, thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our breakfast offerings. We understand the importance of starting the day with a satisfying meal, and we're pleased that we could contribute to your positive experience. If you have any specific suggestions or preferences for our breakfast, please feel free to share, as we always strive to enhance our services based on guest input. We hope to welcome you back for another enjoyable stay in the future.Best Regards,Customer Care Team
par un voyageur
Publié le 1 févr. 2024 sur Expedia
There were 2 of us and put in back. Tiny room and bed horrible. Dip in middle. Nosey neighbors. Had appointment at Stanford and didn't sleep
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Roberta, we appreciate you taking the time to share your experience, and we're genuinely sorry to hear that your stay did not meet your expectations. Providing a comfortable and clean environment is of utmost importance to us, and we regret that you encountered issues with the room and bed. Your feedback is invaluable, and we will handle these concerns promptly to enhance the quality of our accommodations. We apologize for any inconvenience this may have caused, and we hope to have the opportunity to make it right on your future visits.Best Regards,Customer Care Team
par un voyageur
Publié le 27 janv. 2024 sur Expedia
It was very expensive and didn’t offer much privacy, tv didn’t work. More like cheap motel… wouldn’t recommend
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jennifer, thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations. We apologize for any inconvenience you encountered with the pricing and the lack of privacy during your stay. Rest assured, we take all guest feedback seriously and will look into the issues you've raised to ensure improvements are made where necessary. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short on this occasion. We appreciate your candor and hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team
par un voyageur
Publié le 22 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Vietta, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care Team
par un voyageur
Publié le 18 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 janv. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
