Ratings based on 614 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 21, 2024
Comment from Hotel Management
Feb. 24, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
Posted Feb. 14, 2024 on Expedia
Nice and clean.
Comment from Hotel Management
Feb. 16, 2024 by The Palo Alto Inn Management, Hotel Management
Dear Ercilia,Thank you for staying with us when you visited The Palo Alto Inn. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at The Palo Alto Inn!Kind Regards,The Palo Alto Inn Management
by A traveller
Posted Feb. 14, 2024 on Expedia
Comment from Hotel Management
Feb. 15, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
Posted Feb. 6, 2024 on Hotels
Comment from Hotel Management
Feb. 8, 2024 by The Palo Alto Inn Management, Hotel Management
Dear Carolyn,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,The Palo Alto Inn Management
by A traveller
Posted Feb. 5, 2024 on Expedia
Beautifully appointed rooms and wonderfully helpful owners. I will make this my forever spot to stay, when I visit Palo Alto!
Comment from Hotel Management
Feb. 6, 2024 by The Palo Alto Inn Management, Hotel Management
Dear Deborah,We're thrilled to hear that you found our rooms beautifully appointed and our owners wonderfully helpful. It's our pleasure to provide a welcoming experience for our guests. We're honored that you've chosen us as your go-to spot in Palo Alto and look forward to continuing to exceed your expectations during future visits. Your satisfaction is our top priority, and we're grateful for your loyalty. Safe travels until we have the pleasure of hosting you again!Kind Regards,The Palo Alto Inn Management
by A traveller
Posted Feb. 5, 2024 on Expedia
I loved the hotel with everything they provided. If you stay a couple of nights, they dont mind to clean your room at all. The only complaint is probably the refrigerator, it just wasnt cold enough, especially i set the temperature to the lowest, unfortunately it did not work. I still give this place a solid 9.5 out of 10.
Comment from Hotel Management
Feb. 6, 2024 by The Palo Alto Inn Management, Hotel Management
Dear David,Thank you for your glowing review and for choosing our hotel! We're thrilled to hear you enjoyed your stay and appreciated our attentive housekeeping services. Your feedback about the refrigerator is invaluable, and we apologize for any inconvenience caused. Rest assured, we're actively addressing this issue to ensure all amenities meet our guests' expectations. We're grateful for your high rating and hope to have the pleasure of welcoming you back for another exceptional experience. Your satisfaction is our top priority!Kind Regards,The Palo Alto Inn Management
by A traveller from Santa Clara
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by The Palo Alto Inn Management, Hotel Management
Dear Cesar,Thank you for a Perfect Score Rating on your stay at The Palo Alto Inn. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Kind Regards,The Palo Alto Inn Management
by A traveller
Quiet and central location
Posted Jan. 12, 2024 on HotelsI spent a week here visiting family in the area and thoroughly enjoyed my stay. The area was very quiet, as were all of the other guests. I liked spending time in the area near the front of the property with the fountain and greenery. It was a very zen atmosphere that I appreciated.
Comment from Hotel Management
Jan. 16, 2024 by The Palo Alto Inn Management, Hotel Management
Dear Anonymous, We're delighted to hear you enjoyed your week-long stay with us! Creating a serene atmosphere is a top priority, and we're glad you found our front property area with the fountain and greenery to be a peaceful retreat. Our team strives to provide a tranquil environment for all our guests. We hope to welcome you back soon for another relaxing experience with your family. Thank you for choosing our hotel for your visit!Kind Regards,The Palo Alto Inn Management
by A traveller
Posted Jan. 10, 2024 on Expedia
Very friendly and helpful staff. Property was clean, updated, and in good condition. Amenities were a plus. Will be staying here again!
Comment from Hotel Management
Jan. 11, 2024 by The Palo Alto Inn Management, Hotel Management
Dear Jessica,Thank you for sharing your positive experience with us! We're delighted to hear that you appreciated our friendly and helpful staff, as well as our clean and updated property. Providing exceptional amenities for our guests is a top priority for us, and we're thrilled that you found them to be a plus. We look forward to welcoming you back on your next visit, and we'll continue striving to exceed your expectations. Safe travels, and see you soon!Kind Regards,The Palo Alto Inn Management
by A traveller from Sonora
Posted Jan. 8, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
