Note fondée sur 158 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,9 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2023 sur Hotels
Extra !
par un voyageur
Some positive, some negative
Publié le 28 janv. 2023 sur HotelsOn the positive side:
- the hotel is new, it is well located and has a nice elegant architecture;
- the rooms are comfortable and nicely designed
- it has a pleasant swimming pool
On the negative side:
- the service is messy
- the constant check of your number when you walk around the hotel creates an unpleasant police atmosphere as if all guests were suspicious
- the breakfast is a dramatic failure:disgusting coffee, orange juice with a rotten taste, chewy elastic bread, half of the order forgotten by the waiter and then replaced on his own initiative by something else…
In sum: it is a good and beautiful hotel.
But for the (very) high price paid, one would expect things to be excellent rather than good. Unfortunately, this is not the case. Let’s hope it is just a teething problem…
Commentaires de Gestion de l’hôtel
23 févr. 2023 par Sofitel Legend Casco Viejo Team, Gestion de l’hôtel
Bonjour Monsieur Benjamin,We appreciate you took the time to share your experience with us. Certainly, we are proud of the amazing property we are and our historical location.we apologize you experienced all this. We immediately will involve our F&B direction in order to go over every detail you describe here, to make sure we reinforce our standards and make sure we provide a service of excellence and our brand quality.Merci,
par un voyageur
Publié le 17 févr. 2024 sur Expedia
I stayed here on two occasions in the past month for a total of 9 nights. The rooms and hotel are nice and clean. Most of the staff are executing their jobs brilliantly.
The exception is the food services of both the room service and the evening dining.
Twice the room service food was sent back for being uncooked or just plain awful. I did not reorder again during my visit.
The dining room food on my first stay was unacceptable.
The management did make an effort to correct this by sending some wine and a cheese plate to my room. This was appreciated. I did not try the dining room again.
Management reaction to the room service issue was unacceptable and confrontational. Something quite odd as I was only trying to help them see the issue clearly.
I did not eat this room service food and instead brought it to the front desk so they could see it for themselves.
Management needs to do a complete review of food service standards for a premium brand hotel.
As a regular client of the Dorchester Group, and having lived at other luxury properties around the world, I have seen much better food service execution and more professional complaint resolution of any in room dining issues.
The pool service and lobby bar service standards are excellent in comparison. A special shout out to Ricardo, the lobby bar head bartender. He is exceptional and a perfectionist. A gem of a person.
Get the food service quality issue under control guys!
Kind regards,
par un voyageur
Publié le 15 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mars 2024 par Sofitel Legend Casco Viejo Team, Gestion de l’hôtel
Merci!
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Beutiful property on the ocean right within the old town.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Sofitel Legend Casco Viejo Team, Gestion de l’hôtel
Merci!
par un voyageur de Scarborough
Publié le 13 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 mars 2024 par Sofitel Legend Casco Viejo Team, Gestion de l’hôtel
Merci!
par un voyageur
Publié le 11 févr. 2024 sur Expedia
The hotel is conveniently located. The staff is very friendly and the facility is beautiful.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Sofitel Legend Casco Viejo Team, Gestion de l’hôtel
Merci Mosiur!
par un voyageur
Publié le 10 févr. 2024 sur Expedia
I was recommended to anyone looking to stay at a high-end luxury resort
Commentaires de Gestion de l’hôtel
14 mars 2024 par Sofitel Legend Casco Viejo Team, Gestion de l’hôtel
Merci!
par un voyageur
Very nice!
Publié le 8 févr. 2024 sur HotelsHeerlijk hotel, super gelegen in de historische oude stad met leuke winkels en restaurantjes.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Sofitel Legend Casco Viejo Team, Gestion de l’hôtel
Merci!
par un voyageur
best hotel in Panama City
Publié le 6 févr. 2024 sur HotelsThis is an amazing hotel. Service is excellent, facilities (esp the pool) are superb, location is amazing.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Sofitel Legend Casco Viejo Team, Gestion de l’hôtel
Merci Monsieur Rafael!
