Ratings based on 828 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Perfect!
Posted Feb. 16, 2024 on HotelsGood central location for train station and walking to various landmarks.
Really lovely room and friendly helpful staff.
Very clean and modern with good secure access.
The only downside is that the street outside was very noisy all night long, but I imagine this is just what Paris is like.
Comment from Hotel Management
Apr. 8, 2024 by The Hotel Team, Hotel Management
Dear Lauren,Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciated the central location, the quality of your room, and the friendliness of our staff. Your kind words about the cleanliness and modernity of our facilities are also much appreciated, and we will be sure to pass on your compliments to our housekeeping team.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,The Hotel Le Marcel team
by A traveller
Posted Dec. 31, 2023 on Expedia
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Comment from Hotel Management
Jan. 29, 2024 by The Hotel Team , Hotel Management
Dear Anthony, We are very sorry for not meeting all your expectations. We continually work on improving the quality of service we are offering and we hope to welcome you back very soon to prove ourselves. Warmest Regards, The Team at the Hotel Le Marcel
by A traveller
Posted Dec. 29, 2023 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by The Hotel team , Hotel Management
Dear Matt, We are very pleased that you really enjoyed your experience at the hotel Le Marcel. We can't wait to welcome you back. Warmest Regards, The Team at the Hotel Le Marcel
by A traveller
Posted Dec. 8, 2023 on Expedia
Comment from Hotel Management
Apr. 8, 2024 by Hôtel Le Marcel, Hotel Management
Cher Muhammadu,Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes ravis que votre séjour ait été agréable dans l'ensemble.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Cordialement,L'équipe de l'hôtel Le Marcel
by A traveller
Posted Nov. 19, 2023 on Expedia
Great location for a stop over.
Comment from Hotel Management
Dec. 12, 2023 by The Hotel Team , Hotel Management
Dear Annika, We are very pleased that you had an amazing time with us and we are glad that you really appreciated our terrific location within walking distance to the Canal St Martin! We hope to welcome you back very soon!Warmest Regards, The Team at the Hotel La Marcel
by A traveller
Posted Oct. 8, 2023 on Expedia
Le Ballu is a great small hotel option in the Saint Lazare/Pigalle area of 9th arrondissement. The hotel itself is very nice inside, love the deep colors, staff was very attentive and helpful. We had one dinner in the hotel restaurant, which was top quality and a nice ambiance in the back courtyard, plus excellent wine by the glass at reasonable prices. Our room was a bit bigger than Paris-standard, nicely laid out, very cool finishes. And the bed was sooooo comfortable! The area around the hotel is a real Paris neighborhood, which was great. Extremely quiet street, but just around the corner everything you could want in terms of coffee, different food options, etc. Walking distance to Gare Saint Lazare if you need that, and Metro close by. Far enough from the nightlife of Pigalle, which we don't need, but you could get there easily if you wanted that.
Comment from Hotel Management
Oct. 31, 2023 by The Hotel Team , Hotel Management
Dear Christian, We are delighted that you had a lovely time at Le Ballu hotel. Next time you are staying near Gare de l'Est we hope to welcome you at Hotel Le Marcel. Warmest Regards, The Team at Hotel Le Marcel
by A traveller
Paris Couple Trip
Posted Sep. 25, 2023 on HotelsNice convenient location as walking distance to Gare du Nord, Gare de l'Est, and the Metro. Lots of restaurants, grocery stores all within 1-2 blocks. Only issue is they need to have some homeless people leave that area and it may be concerning
Comment from Hotel Management
Oct. 31, 2023 by The Hotel Team , Hotel Management
Dear Kenny,Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our convenient location and the proximity to various amenities.We understand your concern about the issue you mentioned. Please rest assured that we are in constant communication with local authorities to ensure the safety and comfort of our guests and the community.We hope to have the opportunity to welcome you back in the future.Best regards.The Team at Le Marcel
by A traveller
Posted Sep. 18, 2023 on Expedia
I was in Paris on business for 1 night, and unfortunately chose the wrong hotel. The location is fine if you want to be in the middle of things as a tourist, but it looks out over a busy road junction/ pedestrian area and with hindsight, I should have looked properly and chosen a quieter road. It's right next to Gare de l'est and asides from between midnight and about 6am, there was the sound of metro trains travelling underground every 2 or 3 minutes.
The room was quite small but clean. A bit scruffy with no desk or place to work. I thought the website was unclear as it says "our room service is open 24 hours". When I got there, it was made clear there was "no food" - I would have preferred a meal in the room and to work in the evening, but couldn't do either of those. I think the room service is just for snacks from a vending machine or something similar.
Communication with the guy on the front desk when I arrived was tricky, my basic French and his basic English meant there were a couple of things I wasn't sure of.
I was thinking of going for a run in the evening and was pleasantly surprised to see the hotel had provided a 5KM running route along the nearby canal. I thought I'd give it a go, but wouldn't recommend it. Much of the canal path is inaccessible or cobbled, and while the area was OK, the canal was lined with loads of people sat on the banks of the canal smoking weed. Not really a place to exercise. Should have chosen a more boring "business" hotel.
Comment from Hotel Management
Oct. 31, 2023 by The Hotel Team , Hotel Management
Dear Matt,Thank you for taking the time to share your feedback. As you mentioned we are located in a lively area in front of Gare de l’Est and only steps from the Canal Saint Martin. We are sorry for the inconvenience caused by the outside noise. Regarding the room service, we apologize for any confusion. We will make sure to clarify this on our website and with our front desk staff to avoid any misunderstandings in the future. We're also sorry to hear about your experience with the running route. We appreciate your feedback and will take it into consideration when recommending routes to our guests in the future.We hope that despite these issues, you will consider staying with us again the next time you're in Paris. We're committed to providing our guests with the best possible experience and your feedback is invaluable in helping us achieve that.Best regards,The Hotel Team at the Hotel Le Marcel
by A traveller
Posted Sep. 14, 2023 on Expedia
Comment from Hotel Management
Sep. 18, 2023 by The Hotel Team , Hotel Management
Dear Arthur, We are delighted that you had a great stay with us and hope to welcome you back very soon. Warmest Regards, The Hotel Team at the Hotel Le Marcel
by A traveller
Posted Jul. 4, 2023 on Expedia
I have stayed in numerous hotels in a variety of areas in Paris. This hotel was in a good location (for ease of transportation). The surrounding area was not the best but it is ok if you are used to being in a city. The beds were comfy, plush towels and robes were an extra benefit. The staff was excellent- super friendly and certainly went the extra mile to help any request. The noise from the subway/trains was present but we were always so exhausted that it didn’t matter. Maybe just pack some earplugs for sleeping. The air conditioning was great too! Overall a great place!
Comment from Hotel Management
Jul. 5, 2023 by The Hotel Team. , Hotel Management
Dear Sharon, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly, and the location convenient. We will definitely pass on your kind words to our staff, as they always appreciate hearing positive feedback from our guests. We hope to have the opportunity to welcome you back the next time you're in the area. Sincerely,
