Ratings based on 364 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great little hotel in 14th
Posted Dec. 5, 2023 on HotelsWe've stayed at this Mercure before and returned because we like its location, level of comfort, quality of its breakfasts and the friendliness of its staff.
Comment from Hotel Management
Dec. 8, 2023 by Corentin - General Manager. , Hotel Management
Dear Nigel,Thank you for choosing to stay with us again! We appreciate your loyalty and are delighted to hear that you returned because of the location, comfort level, quality of our breakfasts, and the friendliness of our staff. Providing a positive and consistent experience for our guests is our priority, and we're glad we could meet your expectations.If there's anything specific you enjoy or if there are ways we can enhance your experience further, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay. Thank you for your trust and positive feedback!
by A traveller from Manvel
Posted Oct. 24, 2023 on Expedia
Far away from tourists area however great guest services
Comment from Hotel Management
Oct. 25, 2023 by Corentin - General Manager. , Hotel Management
Dear Janell,Thank you for sharing your feedback regarding your stay at Mercure Paris Alésia.We're pleased to hear that you received great guest services during your stay. While we are not in the heart of the tourist areas, our location offers a quieter and more peaceful atmosphere away from the hustle and bustle of the city center.However, our hotel is just across the street from the metro line 4 station, and 3 buses pass in front of the hotel to enable our guests to get around Paris easily. Your satisfaction is important to us, and we hope you had an enjoyable stay. We look forward to welcoming you back in the future.Have a good day!
by A traveller
Posted Oct. 17, 2023 on Expedia
This is a very interesting hotel. Really a Boutique Hotel. The staff are awesome and extremely helpful. The room was a good size. We would have given higher marks if the room was not so dusty. we typically wipe down surfaces with sanitary wipes to protect against Covid and flu. When we did, the wipe quickly turned grey from the layer of dust on many surfaces, such as counter tops and bedside night stands.
Nonetheless, we would recommend this hotel to friends and if we are able to return to Paris, would certainly consider staying there again.
Comment from Hotel Management
Oct. 18, 2023 by Corentin - General Manager. , Hotel Management
Dear Paul,Thank you for taking the time to share your feedback on your recent stay at Mercure Paris Alésia.We're glad you found our hotel interesting and appreciated the boutique hotel atmosphere. We appreciate your compliments on our helpful and friendly staff. We take your comments regarding the cleanliness of the room seriously and apologize for any oversight. Your feedback helps us improve, and we will address this with our housekeeping team to ensure a higher level of cleanliness for our guests.We appreciate your recommendation and look forward to the opportunity to welcome you back in the future.Have a nice day,
by A traveller from Killeen
Posted Oct. 16, 2023 on Expedia
Excellent location and public transportation. Great staff always taking care of the customers. The hotel rooms need to be updated, they are in really bad condition. The room was liking water from the air conditioner and the floor was wet. Really bad room condition.
Comment from Hotel Management
Oct. 17, 2023 by Corentin - General Manager. , Hotel Management
Dear Juan,Thank you for providing your feedback about your recent stay at Mercure Paris Alésia.We're pleased to hear that you appreciated our excellent location and convenient access to public transportation, as well as our attentive staff.However, we sincerely apologize for the inconvenience you experienced with the room condition, including the issue with the air conditioner. This does not meet our usual high standards, and we take your feedback seriously. We will investigate and address the issues to ensure a more comfortable and pleasant stay for our guests.We hope to have the opportunity to welcome you back and provide you with an improved experience.Have a good day,
by A traveller
Posted Sep. 29, 2023 on Expedia
Comment from Hotel Management
Oct. 3, 2023 by Corentin - General Manager. , Hotel Management
Dear Felicia,Thank you for your feedback! We are happy to see that you enjoyed your stay with us. Please let us know how we can improve your experience the next time you visit. Have a nice day,
by A traveller
Posted Jul. 24, 2023 on Expedia
Great and genuinely helpful staff. Absolutely, no issues or complaints. A true pleasure to stay there.
Comment from Hotel Management
Jul. 27, 2023 by Corentin - General Manager. , Hotel Management
Dear Robert,Thank you so much for your amazing feeback! We are so happy to see that you loved your stay with us. We hope you will have the opportunity to come back in order to live another great experience.
by A traveller
Posted Jun. 4, 2023 on Hotels
Comment from Hotel Management
Jun. 6, 2023 by Corentin - Directeur Général. , Hotel Management
Cher David,Merci pour votre retour et je suis content de lire que vous avez passé un bon moment avec nous. N'hésitez pas à revenir vers moi afin de nous indiquer nos points d'amélioration pour que votre prochain séjour dépasse vos attentes. Je vous souhaite une excellente journée,
by A traveller from Eagan
Posted Apr. 3, 2023 on Expedia
We strongly recommend this hotel. It is very clean, and conveniently located near many great restaurants and the Metro station. The staff specially Amman & Ahcene are so warm, welcoming, and helpful! Also, we used the breakfast buffet which was great!
Comment from Hotel Management
Apr. 5, 2023 by Corentin - General Manager. , Hotel Management
Dear Feresheh,Thank you very much for your splendid comments. I share your return with our teams for the great welcome they gave you especially in Ammar and Ahcene. I am also happy to read that you enjoyed all our services and especially our breakfast. We only offer organic, local or homemade products to give you the best possible product quality. I hope you have the opportunity to come back for another great Parisian stay. Have a nice day,
by A traveller
Posted Jul. 18, 2022 on Expedia
The rudest people we’ve ever met
Comment from Hotel Management
Jul. 24, 2022 by Corentin - Deputy Director. , Hotel Management
Dear Slavica,
Thank you for your return!
We are really sorry to hear that our staff was rude, we will let them know.
Best regards,
by A traveller
Posted Jun. 13, 2022 on Hotels
Check in was slow at reception.
Check in is too late at 2pm. Should be 12.30pm to 1pm
Comment from Hotel Management
Jul. 5, 2022 by Corentin - Deputy Director. , Hotel Management
Thank you for your return, we are very sorry to hear that the check in was very slow, we always do our best to give you the rooms as soon as possible!
Best regards,
