Ratings based on 355 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 18, 2024 on Expedia
Hotel was lovely and staff were all very friendly.
Location for transport was perfect and only 15 minute walk from Eiffel tower.
Comment from Hotel Management
May 9, 2024 by Erwan, Shift Leader, Hotel Management
Dear Mr Daniel, Thank you very much for your recent stay at the Mercure Paris Tour Eiffel Grenelle and for taking the time to share your experience. We are delighted to know that you had an excellent and comfortable stay with us and particularly appreciate the impeccable service and friendliness of our team. It is always a pleasure to receive positive feedback. Rest assured that your wonderful comments will be shared with the whole team to serve as a motivation in continuing the quality of our service. We hope to welcome you back in the near future. Sincerely,
by A traveller
Posted Jan. 13, 2024 on Expedia
Comment from Hotel Management
Jan. 27, 2024 by Amandine Front office manager, Hotel Management
Dear Marianne,Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Tour Eiffel Grenelle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are sorry that our services did not meet your expectations, in order to always improve ourselves and better serve you in the near future, can you tell us more about your experience
by A traveller
Posted Nov. 11, 2023 on Expedia
Very good location and super helpful staff. The only thing that I think the hotel should improve is to upgrade the plugs - u can’t charge with a cable directly; it is not USB plug built-in.
by A traveller
Posted Oct. 24, 2023 on Expedia
We had items taken from our luggage and the hotel has refused to take any responsibility
This is not about the value of the items but the principle and we were able to illustrate where our items were because we had an air tag in the bag that was stolen and could show an address in Paris! They did not accept responsibility
by A traveller from Basel
Posted Oct. 7, 2023 on Expedia
Clean & affordable
by A traveller
Posted Oct. 3, 2023 on Expedia
Nice property in a handy area and would recommend. Just be aware shuttles and taxi's are a nightmare because of another Mercure in the area. Staff were very helpful when we had such an issue..... twice
by A traveller
Posted Sep. 24, 2023 on Expedia
Pleasant stay overall. Recommended and will go back.
by A traveller
Paris
Posted Sep. 15, 2023 on HotelsThe staff was very nice.. the carpet was very dirty.
Location was good.
Comment from Hotel Management
Sep. 24, 2023 by Amandine Front office manager, Hotel Management
Dear Emily, Thank you for sharing your feedback. We regret to hear that we were unable to fully meet your expectations during your stay. The comfort and convenience of our guests is our utmost priority and we are dedicated to providing these to all our guests. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
by A traveller
Best Paris hotel in every way!
Posted Sep. 3, 2023 on HotelsParis hotels can be a bit hit n miss, with many excusing themselves for tiny rooms and sub standard facilities by reminding you that "you must expect thees, eet eez Parree"
However this hotel is the best! Location unbeatable, Metro outside the front door, Eiffel Tower an easy short stroll, lovely area, amazing friendly helpful staff, from receptionist welcome all the way up to chambermaid and housekeeping team. No joking! I'm as fussy as it gets when staying at and reviewing hotels. I couldn't find fault and this hotel is now definitely my "go to" Paris hotel. Well done Team Mercure Grenelle Dupleix. If you're looking for super comfy spacious luxury at a very fair price, You won't find better than this!
Comment from Hotel Management
Sep. 11, 2023 by Amandine Front office manager, Hotel Management
Dear Mr Cohen, Thank you very much for your recent stay at the Mercure Paris Tour Eiffel Grenelle and for taking the time to share your experience. We are delighted to know that you had an excellent and comfortable stay with us and particularly appreciate the impeccable service and friendliness of our team. It is always a pleasure to receive positive feedback. Rest assured that your wonderful comments will be shared with the whole team to serve as a motivation in continuing the quality of our service. We hope to welcome you back in the near future. Sincerely,
by A traveller
Posted Jul. 31, 2023 on Expedia
It is not clean
Comment from Hotel Management
Aug. 19, 2023 by Amandine Front office manager, Hotel Management
Dear Marihan, Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Rest assured that your comments have been shared to our team and moving forward, we will ensure that appropriate measures are observed to avoid any future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
