The Grand Hyatt at Deer Valley is a beautiful and secluded resort with breathtaking views of the Jordanelle Reservoir. We stayed over the July 4th weekend and would absolutely consider returning. That said, there are a few areas where the experience could be improved.
The main restaurant, Remington Hall, fell short. We dined there for both lunch and dinner and found the food and service to be subpar. At breakfast, the staff was clearly overwhelmed. It took over an hour to receive our meals, and when they arrived, there were errors that required sending the food back. Ultimately, we left without eating rather than endure another long wait.
The pool experience on July 4th was also a challenge. As expected, it was busy, but we were surprised to find that the cabanas carried hefty Las Vegas-style surcharges, and all the regular pool chairs were taken. We later learned the hotel sells day passes for pool access, which created added crowding and frustration for overnight guests. Though we were placed on a waitlist and received seating within about an hour, it seemed a number of guests were affected. It would be helpful if the hotel considered blackout dates for day passes during high-traffic holidays to ensure guests have priority access.
At checkout, we encountered confusion regarding our final bill. The initial deposit was not clearly explained upon arrival, and several pending charges appeared on our account before checkout, with no clear breakdown.
