Note fondée sur 197 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Tracy, Gestion de l’hôtel
We are sorry to see that you are dissatisfied with some part of your stay. If you could please advise as to what we can improve on to ensure your stay is more enjoyable, we would greatly appreciate it.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Room was very clean. Not all lights were working. Great price
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Front Desk, Gestion de l’hôtel
Thank you for your review of our hotel. We do apologize in some of the lights not working and we would have been more than happy to resolve that issue should we have been made aware. We look forward to seeing you again on your next trip to Parkersburg so that we can show you how your feedback has helped us to improve. Thank you again.
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi David,Thank you for positively rating your stay!Lilith#Team6
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Very friendly and accommodating proprietor. Excellent fair price. Thank you very much!
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi ArtWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6
par un voyageur
Publié le 24 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Toni,Thank you for the perfect rating!Lilith#Team6
par un voyageur
Publié le 4 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Front Desk, Gestion de l’hôtel
Thank you for your feedback. We are glad that you enjoyed your stay with us. We would appreciate any suggestions or comments you have that would ensure that your stay is as pleasant as possible in the future.
par un voyageur
Publié le 21 déc. 2023 sur Expedia
par un voyageur
Publié le 21 nov. 2023 sur Expedia
They did not have my reservation at check in and I had to pay again!
Commentaires de Gestion de l’hôtel
29 nov. 2023 par Brand Experience Team, Gestion de l’hôtel
Hi Donna,Thank you for sharing your review. We would like to apologize for the misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
par un voyageur
Publié le 19 nov. 2023 sur Expedia
Bathroom door wouldn't close and toilet leaked on floor. Not worth going to
Commentaires de Gestion de l’hôtel
29 nov. 2023 par Brand Experience Team, Gestion de l’hôtel
Hi Robert,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
par un voyageur
You Get What You Pay For
Publié le 29 oct. 2023 sur HotelsMy boyfriend and I arrived on a Friday night and check in process was ok. I liked that the dogs stayed for free, and the value was good, but I should have known you get what you pay for. We found black hairs on the sheets, and when I went to the front desk, he seemed shocked and stated to me, that the housekeeper had just cleaned the room that day. I asked for new sheets, and he did not have any more fitted sheets so I had to make the bed with 2 flat sheets. The room also smelled of stale smoke and I could not figure out to why, and then I saw the housekeepers the next day while we were leaving cleaning another room while smoking. There were giant holes in the walls, and paint chipping everywhere, and it was painted a split pea green color. Also, had dim lighting. The next day I tried to contact the main office and he was not in all day, and I found a housekeeper and she stated, "that we don't have enough linen so that is why you had the problem you did." I needed more towels as well, and those she said were hard to come by. Upon checking out, he was not in the office, and I left the key, and I had to make 4 phone calls to get a receipt emailed to me.
Commentaires de Gestion de l’hôtel
7 nov. 2023 par Nancy Y., Gestion de l’hôtel
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6
