2/10 Terrible
Julie
Travelled with group
Aug 6, 2025
I would give this place 0 stars if I could. Right off the bat I called 2 weeks in advance & asked for an early check-in, I was told yes. When we went to check we were told to we could not & to come back around 6/6:30. When we finally got to our room:
The bathroom smelled heavily of chlorine & bleach while the room smelled just rancid to the point I woke up every morning with a sore throat, runny nose & coughing, I'm pretty sure the air conditioner probably has mold in it.
The blankets on the beds & the curtains had cigarette burns in them the pillows were filthy
Somehow the carpeted floor was sticky, with multiple bugs skittering around.
The internet was spotty at best.
The television got maybe 3 channels & even those didn't work.
We tried to call the front desk from the phone in our room, but there was no dial tone, tried with my cell, but was hung up on. We left before anyone got to the front desk & got back after the staff left. As we were packing up my traveling partner discovered a bug in his bed that looked suspiciously like a bedbug. When checking out I notified the front desk & showed them the picture I had taken. One of the other employees told me it wasn't a bedbug, but a cockroach, LIKE THAT IS BETTER. I requested a refund & was offered a night refunded because we didn't tell them, except WE TRIED, BUT THE PHONE ON OUR ROOM DIDN'T WORK & THEY DIDN'T ANSWER THE PHONE. DON'T STAY HERE!! They should be removed from Travelocity & shut down by the health department!
Julie
Stayed 3 nights in Aug 2025