Ratings based on 929 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024 on Hotels
Nice hotel, well decorated room, comfortable bed.
We stayed in a pool access room which was great ( although very humid, the humidifier struggle to keep up and needed to be emptied every six hours.
Excellent buffet breakfast, great staff especially Panckae ( yes that’s her name ) who did everything to ensure a comfortable stay.
Yes this is a family hotel but Management should consider placing families booking pool acces from nearer to the kids pool, and couples at the other end of the hotel as these rooms could be relaxing, as nearby screaming kids means I would not book here again.
Comment from Hotel Management
Feb. 5, 2024 by Guest relations team, Hotel Management
Thank you very much for sharing your valued feedback with us.
by A traveller
Posted Jan. 28, 2024 on Expedia
We had an enjoyable stay, perfect spot to be walking distance to plenty of restaurants, nightlife, while still having all of the amenities. Definitely would stay here again. The rooms with the walkouts to the private pools were awesome.
Comment from Hotel Management
Jan. 31, 2024 by Guest relations team, Hotel Management
Many thanks for excellent score and comment.
by A traveller
Posted Jan. 28, 2024 on Expedia
Nice place to spend some time at the end of a hectic holiday.
Comment from Hotel Management
Jan. 31, 2024 by Guest relations team, Hotel Management
Thank you very much for wonderful feedback.
by A traveller
Posted Jan. 24, 2024 on Expedia
Staff absolutely fantastic!
Comment from Hotel Management
Jan. 25, 2024 by Guest relations team, Hotel Management
Thank you very much for your wonderful comment.
by A traveller from Leppington
Posted Jan. 21, 2024 on Expedia
We stayed here for 8 nights in a swim out room. We thoroughly enjoyed our stay. The staff right from the beginning at check in were amazing and very attentive. The resort is located in a quieter part of Patong but still very close to all the action that Patong has to offer. The buffet breakfast was delightful and staff always walking around asking if you wanted another cup of coffee/tea. I highly recommend this resort to anyone wishing to stay in the Patong area. We will be back
Comment from Hotel Management
Jan. 25, 2024 by Guest relations team, Hotel Management
Million thanks for fabulous review and recommending us. We are looking forward to your next stay.
by A traveller
Posted Jan. 17, 2024 on Hotels
Inadequate help in the dining area during breakfast.
Comment from Hotel Management
Jan. 25, 2024 by Guest relations team, Hotel Management
Thank you very much for your valued feedback and we are sorry to hear that you had unpleasant experience during breakfast and we will share your valued comment among our team for further improvement. Hope you will visit us again.
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Jan. 17, 2024 by Guest relations team, Hotel Management
Thank you very much for excellent score.
by A traveller
Posted Jan. 13, 2024 on Hotels
Four items were missing from the minibar on arrival. The battered wooden hangers in the wardrobe probably wouldn't have been admitted to a car boot sale. The plug mechanism in the bathroom's hand basin didn't function; the promised rectification never arrived. The extensive re-grouting in the shower and washbasin areas looked as though it had been applied by an elephant. Screw heads and edging areas of wallpaper linings were sprouting the dreaded rust colour, that harbinger of worse things to come. The roller blind covering the view into the shower was misshapen and badly frayed all down one edge. The wall panel accommodating internet ports was corroding. The A/C system needed the assistance of a dehumidifier unit, all very well if you don't mind being woken up by a beeping alarm at 4 am to empty the tank and then listen to the loud drops as the reservoir starts to refill. Take travel adapters with you: remarkably, this rather new hotel doesn't offer universal sockets. Even the dehumidifier needed an adapter. The hotel will loan you one upon signing for it. The pool is excellent; the attendant staff wonderful. The spacious lobby is also wonderful, especially if you like the thwacking of balls on the pool table and mega-screens displaying football matches. You might give the gents toilet in this area a miss; the rotting wooden panels are a sight not to behold. The hotel, barely ten years old, won a Best Island Resort Award in 2023, if I recall correctly. Amazing Thailand!
Comment from Hotel Management
Jan. 25, 2024 by Guest relations team, Hotel Management
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations in some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.
by A traveller from Daly City
Posted Jan. 10, 2024 on Expedia
We had a blast at the Grand Mercure in Patong Beach, Thailand! The staff were super friendly and always on hand to help. The food? Amazing! Whether we were sipping on cool drinks or munching on local dishes, we were in heaven. And the rooms – so comfy, we barely wanted to leave. Totally recommend for anyone looking for a chilled and comfy beach getaway!
Comment from Hotel Management
Jan. 11, 2024 by Guest relations team, Hotel Management
Thank you very much for positive comment and recommending us.
by A traveller
Posted Jan. 8, 2024 on Hotels
Comment from Hotel Management
Jan. 9, 2024 by Guest relations team, Hotel Management
Thank you very much for positive score.
