Ratings based on 936 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 29, 2024 on Expedia
The hotel is gorgeous and a very nice area. It is also a short walk to the beach from the hotel.
Comment from Hotel Management
Feb. 7, 2024 by VinaP, Hotel Management
Dear Ruth,Thank you for staying with us and to this beautiful review that you have posted. We are pleased to hear that you liked our hotel and loved its location. Receiving such high praises increases our energy to work out our best so that we can meet every guest standard for a pleasant hotel stay. We are looking forward to having you back with us. Always keep safe and healthy. Kind Regards,
by A traveller
Posted Jan. 28, 2024 on Expedia
resort was 2 star. based on a 2 star hotel it was a 5/5 but not a 4 star as per the railings on Expedia.
location was 5/5.
Comment from Hotel Management
Feb. 7, 2024 by VinaP, Hotel Management
Dear Vrushank Devang,We thank you for your recent stay with us and for this review that you have shared. We are pleased to hear your satisfaction with our location and we hope you enjoyed the convenience brought by it. However, we are sorry to know that our other services did not meet up your expectation and our sincerest apology. We take your feedback as an encouragement and we ensure that we are working our best to improve all that we are serving so that we can win every guest’s heart. Kindly grant us the opportunity to make it up to you by coming back to stay with us again in the future. Always keep safe and healthy.
by A traveller
Posted Jan. 24, 2024 on Hotels
THE staff are very friendly and helpful. they even help me to get my medicine.
Comment from Hotel Management
Jan. 27, 2024 by VinaP, Hotel Management
Dear Behzad,To be your choice on your holiday is truly an honor to us. We thank you for it and also to this beautiful review that you have posted. We are pleased to learn that you have a pleasant stay with us and happy with the exceptional customer service our team has delivered. With such amazing hotel stay, we hope to welcome you again soon. Always keep safe and healthy. Kind Regards,
by A traveller
Posted Jan. 17, 2024 on Wotif
We liked this hotel, except that the bed was hard as a rock. Would have stayed longer if not for the mattress.
Location was great, pool was cute, breakfast reasonable.
Comment from Hotel Management
Jan. 27, 2024 by VinaP, Hotel Management
Dear Kylie,Thank you for staying with us and for sharing your feedback with regards to it. We are delighted to learn that you were pleased on your overall experience with us. However, we sincerely apologize on the only issue that you have experienced. Our guest well-being is highly important to us and we will arrange things that will make them comfortable as long as it is possible. Had you let us know by notifying our team at the front desk or housekeeping about the bed, we can put toppers on it. We hope you will come back to stay with us again and we assure that will make it better if not the best. Always keep safe and healthy. Kind Regards
by A traveller
Posted Jan. 16, 2024 on Expedia
We stayed 4 nights and it was lovely. The staff and service is excellent.Check in process was quick.Great location to beach and shops.Would stay here again :) And we received a lovely gift on departure...Thank you Palmyra!!
Comment from Hotel Management
Jan. 17, 2024 by VinaP, Hotel Management
Dear Colette,Thank you for giving us the opportunity to serve you on your recent holiday. We appreciate as well that you put into writing your wonderful experience with us and share it. We are pleased to know that you were happy in everything that we have provided during your stay and you left us with a memorable hotel experience. Thank you for appreciating all our efforts and we assure that will continue in giving our utmost best to deliver the highest quality of service to our guests. We are already looking forward on your next stay with us. Always keep safe and healthy. Kind Regards,
by A traveller
Posted Jan. 5, 2024 on Expedia
Lovely hotel, set some 80 meters from the main road, pleasant, helpful staff, nice pool. 10 minutes walk to the sea, 15 to night market.
Comment from Hotel Management
Jan. 17, 2024 by VinaP, Hotel Management
Dear Assaf,Thak you for choosing to stay with us and also for writing this generous feedback about your stay. We are pleased to learn that our accommodation and services met your satisfaction and you loved your overall experience with us. Rest assured that we will keep our hard work and are willingly to double it to make sure we will deliver a memorable hotel experience to our guests. We are looking forward to welcoming you again. Always keep safe and healthy. Kind Regards,
by A traveller
Posted Jan. 5, 2024 on Expedia
Comment from Hotel Management
Jan. 17, 2024 by VinaP, Hotel Management
Dear Stephen,We thank you for staying with us recently and for sharing your good rating about us. We are delighted to know that you enjoyed your stay with us. Please know that we are looking forward to seeing you again. Always keep safe and healthy. Kind Regards,
by A traveller
Posted Dec. 31, 2023 on Expedia
During my 12-night stay in the poolside room, I encountered significant issues with the overall condition of the hotel room. The state of the room was subpar, with a vanity tap that fell apart and an ant infestation. Despite these issues, when I requested a refund to secure alternate accommodations, it was regrettably declined. While the location is favorable, I cannot recommend this hotel due to the unsatisfactory condition of the room and facilities.
Comment from Hotel Management
Jan. 6, 2024 by VinaP, Hotel Management
Dear Mohit,Thank you for choosing our hotel on your holiday and for sharing your valued review. We are pleased to hear your appreciation on the location of the hotel. We hope it gave you an easy access to all the things that you wanted to go in Patong. However, it breaks our heart to know that we were not able to provide to you a comfortable and remarkable hotel experience that we always aim for our guests to have on their stay with us. We would like then to extend our deepest apology. We ensure that the problem that you encountered in the room that you have stayed has been repaired and we are working on the improvement of our rooms. We are flexible to our guests request and their satisfaction is our top most priority, thus, when you have requested a refund, we have offered to you another room upgrade instead, for the last 05 nights of your stay which you accepted it. Everyone deserve to be given a second chance and we sincerely request that you will grant this to us for a chance to make it up to you. Thank you once again for your stay and always keep safe and healthy. Kind Regards,
by A traveller
Posted Dec. 28, 2023 on Expedia
The staff were very friendly and helpful. The food was excellent, over all a very pleasant experience.
Comment from Hotel Management
Jan. 17, 2024 by VinaP, Hotel Management
Dear Evan Graeme,We are thankful to you for spending your holiday with us and for sharing this beautiful review. We are delighted to know that the service our team has delivered made you feel comfortable and left you a good impression. It is great to learn as well that you loved the food that we served and you enjoyed dining it at our Poolside Restaurant. We thank you for appreciating our efforts and we ensure to continue doing our utmost best to serve the guests an excellent hotel experience they deserve. We are looking forward to having you back again. Always keep safe and healthy. Kind Regards,
by A traveller from Los Angeles
Posted Dec. 25, 2023 on Expedia
The staff at the were very friendly, hotel has a nice swimming pool, bar and breakfast area. Away from busy streets but close enough to walk around the neighborhood. The room and the bathroom were big, very clean with balcony having said that, I don’t believe that it can be a 4 Stars . My opinion , 3 Stars at best.
Comment from Hotel Management
Jan. 17, 2024 by VinaP, Hotel Management
Dear Shahram,We thank you for staying with us recently and for sharing your review with regards to it. We are pleased to know that everything we provided during your stay was outstanding and you were happy with your hotel experience with us. Please know that your satisfaction made us feel that we succeeded in our goal which is to provide a relaxing and comfortable stay to our guests. We would love to welcome you again in the near future. Always keep safe and healthy. Kind Regards,
