Ratings based on 26 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 28, 2024 on Lastminute
Although we had some trouble with noisy wildlife, the staff and management handled it as perfectly as can be expected given the situation. The Ridge was amazing for our stay, my extended family loved the Edge and facilities provided to us, and our personal butler, Pasek, was an absolute Gem. We would come back.
by A traveller
Posted Apr. 22, 2023 on Expedia
Bucket list hotel and my 2 nights didn’t disappoint. Stayed in “The Villa” and Edy my butler took care of everything.
Floating breakfast experience in the 180 infinity pool was out of this world experience. Pool totally to yourself. Heaven. Recommend pre booking.
Had dinner in the Cave restaurant. Make sure you book that separately as hotel have no guarantees.
The hotel only has 8 villas and is a very boutique experience. If you have the opportunity, you won’t be disappointed by the experience.
by A traveller
Posted Nov. 19, 2019 on Expedia
Comment from Hotel Management
Nov. 20, 2019 by Melida, Hotel Management
Thank you!
by A traveller
Posted Oct. 15, 2019 on Hotels
Comment from Hotel Management
Nov. 20, 2019 by Melida, Hotel Management
We appreciate your feedback
by A traveller
Amazing stay start to finish
Posted Sep. 7, 2019 on HotelsAdi our butler during the stay did absolutely everything he could to ensure we had the best tome. Our villa was upgraded and from the moment we arrived we felt like royalty - service is so smooth and professional, always with a smile.
Comment from Hotel Management
Sep. 11, 2019 by Melida, Hotel Management
Thak you very much for your review. We are delighted to hear that you enjoyed your time at The edge and that Adi took great care of you. Our team strive and enjoy making our guests at The edge happy and we are overwhelmed to hear that we did so. We hope to welcome you back to The edge soon.
by A traveller from Miami Beach
Posted Jul. 14, 2019 on Expedia
Most unique property. Amazing attentive staff. We enjoyed our stay and hope to be back soon
Comment from Hotel Management
Aug. 29, 2019 by Melida, Hotel Management
Thank you for your kind words and we look forward to welcoming you back to our edge of Bali soon.
by A traveller
Amazing trip
Posted Jan. 5, 2019 on HotelsOur 24hr on call butler was very professional and took a very good care of us, the villa is quiet and privately, the food was tasty and beautiful, the swimming was amazing, although the resort is not close to the beach, it was a shame, they don't have kids area, but overall it's a very good resort
Comment from Hotel Management
Jan. 18, 2019 by Samsul, Hotel Management
Dear Jin,
It was a great pleasure having you stay with us at The edge and I sincerely appreciate you taking the time to share such a wonderful review.
We are delighted to read that you enjoyed your stay with us and that you found our staff to attentive to your needs. We are pleased that you found our Food to be excellent and that you had the time to enjoy the surroundings of our property.
Again Thank you very much for your wonderful review.
by A traveller
Amazing View
Posted Nov. 28, 2018 on HotelsI stayed in the 1/1 villa that was next to the main pools. The view and the space were amazing! I ate at the bar and in the room and the food was great. Sadly the room and the outdoor furniture was dirty. There were two daybed type mattresses outside and the white sheets had stains on them. I had to use towels to cover the dirt marks. Then I noticed those towels had black marks all over them as well. All of the bathroom towels had black marks and one had a pink stain on it. These all should have been thrown away. I noticed the sinks weren’t really that clean and I rewashed them myself. All of the light switches have many buttons and the words are worn out, so it took me forever to figure out what I was turning on and how to turn specific lights off. The robes were cheap and old but the slippers were fine. When you simply walk around and don’t zone in on the little things, the view makes you forget about everything else. The butler service was good and so was the shuttle service to the airport. Also worth noting: monkeys run loose in the mornings, so bring everything inside at night. The edge pool that hangs over the cliff is open to the public from 12pm-10pm, so get your photos before they arrive! View! View! View!
Comment from Hotel Management
Dec. 7, 2018 by Samsul, Hotel Management
We’re sorry to hear of your less than satisfactory experience with our interior and villa cleanliness and hope you will accept our sincerest apologies.
Being know for our great Product and service it came as a surprise, and we would like to make things right.
We value our customers opinions and would like to thank you for bringing this to our attention.
Yours sincerely,
Samsul Arifin
Asst Director Of Sales
by A traveller
Amazing Villas and Oneeighty Pool
Posted Sep. 26, 2018 on HotelsThis is one of the best Villas I have stayed in and the pool and patio were so huge! Personal butler was a nice touch and made sure all of the requests were properly handled. The pool at Oneeighty was that big but it has its unique attractiveness, which one end of the pool entends outside of the cliff with a glass bottom. Definitely request to have floating breakfast in the Oneeighty pool in advance. Recommend for couples!!
Comment from Hotel Management
Sep. 27, 2018 by Nita, Hotel Management
Dear Yixiang,
Thank you for your feedback and we love to seeing you in another opportunity.
Recommended
for Everyoneby A traveller from london
Just amazing
Posted Aug. 17, 2018 on ExpediaThe villa was insane along with the views, our butler Julio was very helpful / 5* service.
Comment from Hotel Management
Sep. 6, 2018 by Nita, Hotel Management
Dear Megan,
Warmest greeting from The edge,
Thank you for your feedback and we wishing to welcoming you in another opportunity.
