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2/10 – Terrible
Jill H.
4 août 2016
Not suitable for a family holiday.
As two families with 5 young children between us we wanted somewhere with things to do on site for them. We booked this property as we thought it would be a great place to stay for our children. It is described as a luxury holiday cottage, it is definitely not! We arrived after midnight (having informed the owner we would be arriving late) to unmade beds which we then had to make up for the 9 of us. There were cobwebs, insects and flies everywhere. You can't lock the house.
The next day having had a look around we realised the house and grounds were not suitable at all for the children and certainly not as described on here. I will briefly list some of the issues we had.
Air conditioning not working, no air con upstairs at all.
House absolutely covered in cobwebs, the beds had spiders in.
Stairs completely unsafe for children, their is a ledge running along from the top of the stairs, easily accessible to the children with a huge drop to the concrete floor below.
The kitchen needs a good clean and updating.
Wifi intermittently did not work.
Tv did not work.
In the grounds there is dog dirt all over, in fact the area right next to the house seems to be the dogs favoured toilet area!
On arrival and for the first 1/2 days the pool was too filthy to use.
The children's "play area" was dilapidated and unsafe.
I could go on but they were our main issues with the accommodation.
Delores (Lola) is very welcoming but when we discussed the problems with her on the first day she did not seem to think there was much of a problem. She did have the pool cleaned (we also tried to clean it ourselves) and she had someone attempt to make the stairs safer, although this was still not done when we left early on the 5th day.
To summarise this property and the other cottage on site are more suited to students/young travellers and certainly not a family. It is not luxury accommodation in any way.