Ratings based on 7 Guest Reviews

Hear it directly from our travellers
4.4 out of 5
4.4 Room cleanliness
4.5 Service & staff
3.0 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
1 out of 5
by A traveller

great concept, disappointing stay

Posted Jan. 22, 2024 on Hotels
We wanted to find an opportunity to escape the hustle and bustle while we were in Mexico so we opted for Kapok based on its reviews. Unfortunately, I walked away ~50 bites. We noticed substantial amount of orange stain on the bottom of the curtain and bed sheet- the part that’s tucked under while the bed is made. I really wish we googled it right then to realize it’s pest stain. We expected some discomfort while being there, but pests weren’t a part of it. Bites on our body kept popping all over days after we left as though we were still getting fresh bites. We reached out to Kapok to rectify this issue and they insisted at they don’t have bed bugs. They said the stain was caused by termites and our bites are chaquiste mosquito bites. I don’t know of mosquito bites that would continue to pop up days after exposure. And even if the stain were from termites- why would that be okay to offer to guests? Overall extremely disappointed and would caution others to reconsider their booking or at last examine their room once they get there. Don’t go barefoot since it is in the woods and you could get stung by scorpions. Pros: tucked away, friendly staff, quiet Cons: tons of bites (whatever the culprit it should be a no), expensive vegan meals (USD150 for 2 for 1 day), room smelled like sewage, room filled with smoke when kitchen is cooking, scorpion in shower, no AC, shower not private enough for women, rough road - wouldn’t recommend taking a small car
5 out of 5
by A traveller

Posted Dec. 20, 2023 on Expedia
This hotel has been built with great care & attention. The cabin structures are solid, beautifully enclosed and finished and still somehow they fit in with the environment. The staff were excellent and wow, the chef's vegan meals were superb. The location is quite deep off the main highway which is definitely a positive, as the location is silent apart from the sounds of nature and soft music in the dining area.
5 out of 5
by A traveller

Posted May 6, 2023 on Expedia
Comment from Hotel Management
May 8, 2023 by Kapok Team, Hotel Management
Fue un placer alojarlos!
5 out of 5
by A traveller

Posted Mar. 4, 2023 on Expedia
Pros- This place has beautiful rooms and shared spaces on an entirely unique property. It is far away from the crowds in the middle of the jungle on Laguna Bacalar. There was excellent vegan food served up to 3 times per day. The staff were friendly and quick to help set up tours or other wellness activities. They made a special meal for my son who was not feeling well. There are multiple ocean kayaks available to take out on the lagoon. It was an absolutely unforgettable stay. Cons/things to note- It is hard to get into the water at this site. Like much of Laguna Bacalar, it isn't really safe for kids or people with any mobility issues to safely access the water from the shore. Also this place is a 40 minute drive from Bacalar. I don't think you could get here without a rental car. I would highly recommend staying here.
Comment from Hotel Management
Mar. 9, 2023 by Leticia, Hotel Management
Thank you so much for your kind word! It was such a pleasure tu have you with us!
5 out of 5
by A traveller

Posted Sep. 12, 2022 on Expedia
This was much more remote than anticipated, but in a lovely way. Off the beaten path and far from the crowds and tourists is this gorgeous wonderland built into the jungle. If you want quiet, unique, and delicious plant based meals this place has it. Our only regrets are not firing up the tezmascal and spending more nights here.
Comment from Hotel Management
Oct. 3, 2022 by Manager, Hotel Management
Graham, thank you so much for choosing Kapok for your stay in Bacalar! Thanks for everything, hope you can come soon!MAY NATURE GUIDE US HOME, Leti.
5 out of 5
by A traveller

Merveilleux endroit.

Posted Nov. 30, 2023 on Hotels
L'accès es difficile mais c'est le prix a payer pour arrivé dans cet ecrin de verdure , au beau milieu de la jungle bordée par la lagune .les cabanes faites et décorés avec goût entre authenticité ,modernité et respect de la nature un site hors du temps ou on est tres bien accueilli.
5 out of 5
by A traveller

Posted Aug. 24, 2022 on Expedia
Excelente lugar, en medio de la selva y con una vista impresionante a la laguna. La atención es de primera, Lucas y Lety siempre están al pendiente de cualquier necesidad y atienden de una manera excepcional. Lugar muy tranquilo, exquisito, para relajarse y encontrarse, lleno de naturaleza, misticismo y 3 lindos gatos.
Comment from Hotel Management
Aug. 26, 2022 by Leticia, Hotel Management
¡Jesús! Muchísimas gracias por compartir con nosotros. Esperamos poder recibirte pronto. MAY NATURE GUIDE US HOME