4/10 Poor
Carole
Oct 6, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a beautiful hotel right on the promenade with sea views.
There are some great things about this hotel, and there are some things that they certainly could do better.
The staff are amazing and extremely helpful and very friendly. The breakfast was good. The dining room is nice, food was good and has great sea views.
The bar/pub was nice. The staff are very friendly and helpful, but it could certainly use a lot more seating. They’ve got a lot of upholstered chairs, but they certainly could get a lot more seating if they change the type of seating that they have.
Now for the bad; the rooms are very old and need updating. Even just some paint where everything’s chipped and redo the grout in the bathtub/shower where all the mildew is would be helpful. The bathtub also needs a shower mat. It was extremely slippery and could be dangerous for people that are older and have balance issues. The bathroom had old linoleum probably from the 1950s and that should be changed out. The bedding leaves a lot to be desired. The pillows were flat. The bed was very soft and saggy and the duvet insert was more like a flat pillow, which is very strange. I’ve never seen anything like it. Most duvets are either feather or some alternative, but to have a flat thick piece of foam inside is very weird. The sheets were also too small for the bed and would not stay tucked in and the mattress pad wouldn’t stay on.
I know these are little things, but these little things make the stay much more com
Carole
Stayed 3 nights in Sep 2025
