Ratings based on 893 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 1, 2024 on Hotels
by A traveller
Posted Feb. 28, 2024 on Expedia
This was the worst stay I’ve experienced with an extended stay, I was moved to 4 different rooms in one day. There was no help the first night. The room we booked was not available the first night , the first substitute had a broken tv, the second had a strong sent of paint that had me feeling sick immediately. We finally got the room we wanted the next day and the tv sound hardly worked. I experienced staff making racist remarks.I would definitely not recommend anyone to this extended stay.
Comment from Hotel Management
Mar. 1, 2024 by Hotel Management, Hotel Management
Dear Nicole, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
by A traveller
Posted Feb. 24, 2024 on Expedia
by A traveller
Posted Feb. 22, 2024 on Hotels
by A traveller
Posted Feb. 18, 2024 on Expedia
Nice property
by A traveller
Posted Feb. 18, 2024 on Expedia
We reserved a king bed - only to check in and find out there were none available. We were out in a dirty, dingey queen studio - no apology or acknowledgment that this isn’t what we reserved. Room smelled like smoke, blanket on bed was filthy/old. The staff made us feel that we were an inconvenience - no customer service skills whatsoever. Awful experience.
Comment from Hotel Management
Feb. 19, 2024 by Hotel Management, Hotel Management
Dear Matt, We appreciate you choosing us but regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Once again, we apologize for the difficulties you faced and request you to give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management
by A traveller
Posted Feb. 17, 2024 on Expedia
by A traveller
Posted Feb. 11, 2024 on Expedia
Room was fine and comfortable enoigh. Bath tub was dirty with dried soap on the soap shelf and long black hair on the bathtub walls
Comment from Hotel Management
Feb. 12, 2024 by Hotel Management, Hotel Management
Dear Michael, Thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
by A traveller
Posted Feb. 7, 2024 on Expedia
by A traveller
Posted Jan. 16, 2024 on Expedia
Daily cleaning not possible, front office staff not flexible. No bathroom/ toilet for common use in the reception area
Comment from Hotel Management
Jan. 17, 2024 by Hotel Management, Hotel Management
Dear Baron, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Also, our front desk team can help you improve your stay. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
