Ratings based on 869 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 6, 2024
Comment from Hotel Management
Mar. 8, 2024 by MReyes, Hotel Management
We are sending our apologies for missing the mark on your satisfaction with your stay. We would like to hear details on what we can do to make it better for you. Please feel free to email us at hiltonhome1200@gmail.com with details about your stay. Thank you for being our guest!
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Feb. 1, 2024 by MReyes, Hotel Management
We appreciate you feedback!! Thank you for being our guest, we very much look forward to having you back!
by A traveller
Horrible mattresses
Posted Jan. 26, 2024 on HotelsWorst Hilton brand hotel ive ever stayed at. Mattresses were HORRIBLE. Could feel the springs in our backs. They moved up to a different room. This room was exactly the same. Terrible bath towels. Ive had better at much cheaper hotels. HVAC system barely worked. I called hilton customer service. They suggested I ask for a refund and go elsewhere after I had just paid 60$ to park which im sure they would not have reimbursed me for. Stay away!!
Comment from Hotel Management
Jan. 27, 2024 by MReyes, Hotel Management
We adamantly apologize for the inconveniences and dissatisfaction for the hotel mattresses. We are sympathetic to your discomfort and have reimbursed you for the extra charged mentioned here. We are regretful our attempts to turn your stay around were not sufficient and do hope to have a chance to better meet your standards in the future.
by A traveller
Posted Jan. 22, 2024 on Expedia
The breakfast was terrible!
Comment from Hotel Management
Jan. 22, 2024 by MReyes, Hotel Management
We appreciate you taking the time to send your feedback about your stay. We take our guest opinions seriously. We will share this information with the team to ensure changes for our guest overall satisfaction.
by A traveller
Posted Jan. 22, 2024 on Hotels
Comment from Hotel Management
Jan. 22, 2024 by MReyes, Hotel Management
Thank you for choosing Home2 Suites for your Philadelphia Stay! We very much look forward to your next visit!
by A traveller
Posted Jan. 21, 2024 on Expedia
The facility was great …
Breakfast was good
The auto show was on so there was a lot of people around and it was very loud but other than that my week stay was very good
Comment from Hotel Management
Jan. 22, 2024 by MReyes, Hotel Management
Thank you for your Feedback! We appreciate you as our guest and very much look forward to having you back for your next Philadelphia stay!
by A traveller
Posted Jan. 20, 2024 on Hotels
Comment from Hotel Management
Jan. 22, 2024 by MReyes, Hotel Management
We appreciate your taking the time to issue your feedback! We thank you for being our guest! We look forward to having you here again during your next Philadelphia stay!
by A traveller
Posted Jan. 19, 2024 on Hotels
Comment from Hotel Management
Jan. 19, 2024 by MReyes, Hotel Management
We thank you dearly for taking the time to send us your feedback! Thank you for choosing Home2 Suites for your Philadelphia stay and we absolutely look forward to your next stay with us!
by A traveller
Great time great staff!
Posted Jan. 16, 2024 on HotelsTook the family to Philly for some sight seeing and a sixers game. The staff was so friendly, every time I asked them a question they were eager to help and give advice. Also the breakfast was very good and the staff stayed on top of it making sure things were topped off and fresh. My kids said next time we come to Philly we have to stay here. Thank you to all the staff for a great trip.
Comment from Hotel Management
Jan. 17, 2024 by MReyes, Hotel Management
Thank you for taking the time to send your feedback it is very much appreciated! We look forward to having you all back as our guests in the near future!
by A traveller
Posted Jan. 11, 2024 on Hotels
Comment from Hotel Management
Jan. 12, 2024 by George, Hotel Management
Thank you very much for your positive review. We would really love to know any reasons why we did not have 5 stars rating so we can use your feedback to learn and improve the service. We would be very happy to host you in our hotel again in the future.
