Ratings based on 461 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 1, 2024 on Expedia
Comment from Hotel Management
Jan. 13, 2024 by Customer Service, Hotel Management
Ramiro, it's wonderful to hear you had a fantastic stay at AC Hotel by Marriott Phoenix Biltmore. Thanks for choosing us! See you again soon!
by A traveller
Posted Dec. 30, 2023 on Hotels
Comment from Hotel Management
Jan. 1, 2024 by Customer Service, Hotel Management
Thank you for the fantastic rating, Jim!It's outstanding you had such a wonderful experience at AC Hotel by Marriott Phoenix Biltmore. We care about the satisfaction of our guests. We can't wait to see you again soon!
by A traveller
Posted Dec. 28, 2023 on Expedia
Comment from Hotel Management
Jan. 17, 2024 by Customer Service, Hotel Management
Sarah, thank you for the positive rating you've given AC Hotel by Marriott Phoenix Biltmore. We're pleased to have served you well and hope to have the chance to welcome you back soon.
by A traveller
Posted Dec. 27, 2023 on Expedia
Comment from Hotel Management
Dec. 29, 2023 by Customer Service, Hotel Management
Thank you for the 5/5 rating, Steven!It's excellent you enjoyed your time at AC Hotel by Marriott Phoenix Biltmore so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
by A traveller
Posted Dec. 27, 2023 on Expedia
The lobby area and outdoor space ia so inviting … a lovely property for a visit to Phoenix
Comment from Hotel Management
Dec. 28, 2023 by Customer Service, Hotel Management
Thank you for the excellent rating, Pamela!It's fantastic to hear you enjoyed your stay at AC Hotel by Marriott Phoenix Biltmore so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our inviting atmopshere and beautiful property is much appreciated! Thank you for taking the time to share.We look forward to hosting you again soon!
by A traveller
Posted Dec. 18, 2023 on Hotels
Comment from Hotel Management
Dec. 19, 2023 by Customer Service, Hotel Management
We appreciate your lovely rating!The satisfaction of our guests is important to us so we can't wait to see you back again at AC Hotel by Marriott Phoenix Biltmore soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
by A traveller
Posted Dec. 17, 2023 on Expedia
Comment from Hotel Management
Dec. 18, 2023 by Customer Service, Hotel Management
Thank you for the great rating, Ashley!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at AC Hotel by Marriott Phoenix Biltmore. We'd like to share an even better experience with you soon.
by A traveller
Posted Nov. 29, 2023 on Expedia
I liked the lavender & the lobby was nice. Our room had a view of the mountain but there was a lot of street noise.
There were never any cookies to go with coffee though the sign was there. Halls could use refreshing.
Comment from Hotel Management
Nov. 29, 2023 by Customer Service, Hotel Management
Maureen, it's pleasing to hear you relished the calming lavender and enjoyed the aesthetic appeal of the AC Hotel by Marriott Phoenix Biltmore's lobby, as well as the magnificent mountain views from your room. We appreciate your feedback about the exterior sounds. As for our baked goods offerings, we regret they were not available during your stay. We also note your comments about the hallways and we're in the process of addressing these areas for improvements. We're eager to have you with us again in the future for an enhanced stay.
by A traveller
Posted Nov. 24, 2023 on Expedia
Comment from Hotel Management
Dec. 14, 2023 by Customer Service, Hotel Management
Thank you for the 4-star rating, Karolina!We are delighted to see that you had a wonderful time at AC Hotel by Marriott Phoenix Biltmore. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
by A traveller from Woodinville
Posted Nov. 16, 2023 on Expedia
Pro: Love the noon check out time.
Con: There was a conference at the hotel and I had to park in a nearby garage.
Comment from Hotel Management
Nov. 16, 2023 by Customer Service, Hotel Management
Thank you for the lovely rating, Bradley!We're happy you had a pleasant stay with us and appreciated our check-out policy. It's unfortunate you had such challenges with our parking options. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!
