Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,3 Service et personnel
2,9 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 mai 2019 sur Expedia
Proximité des zones d’intérêt de la ville de Scottsdale
Commentaires de Gestion de l’hôtel
4 mai 2019 par Hotel Management, Gestion de l’hôtel
Thank you for choosing Extended Stay America for your recent stay. We were delighted to read that you enjoyed your visit and that our excellent location helped make your stay a great one! We hope you will choose us again on your next visit to our area.
Sincerely,
Hotel Management
par un voyageur
Hotel pratique et bien situé
Publié le 7 janv. 2016 sur HotelsHotel comme nous les aimons: pratique et sans chichi. Cuisinette et salle de lavage propres. A 2 minutes à pied d'un Wallgreen, nettoyeur, Denny's et le Olds Scottdale.
par un voyageur
Publié le 26 févr. 2024
There is a dangerous road curve in front of the hotel. A lot of cars are speeding. Be careful entering and exiting to and from Goldwater Blvd. No dispenser of snacks for us late arrivals, only cold drinks. Good for a economy hotel.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Salvador, Thank you for sharing your experience at Extended Stay America. We appreciate your input on road safety concerns and late-night snack options. Your feedback is valuable as we continuously strive to enhance our guests' experience. We hope you had an overall positive stay and look forward to welcoming you back for another economical and enjoyable visit.Sincerely,Hotel Management
par un voyageur
Good value with friendly staff.
Publié le 16 févr. 2024 sur HotelsFriendly staff and clean room. Need to request small appliances, i.e. toaster, coffeemaker, hair dryer. This is not at all convenient. Plenty of nice, clean linens.
Overall a good value for a brief stay.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Michael, It was a delight to read your overall stay was pleasant and you liked our clean rooms and friendly service. We appreciate your comments because they help us to improve our services. Please accept our apology for some of our amenities not meeting your expectations. We are a limited-service property, so we do not offer all of the amenities of a full-service hotel. For future visits, please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable. Thank you again for your feedback, and we hope to welcome you back soon.Sincerely,Hotel Management
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Heat did not work.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mike, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the heating unit not working and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We look forward to welcoming you again for the flawless stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 mars 2024 par Leslie , Gestion de l’hôtel
I am sorry we did not meet your exceptions. We use guest feedback to correct concerns. Thank you
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Great location so close to downtown; great parking felt safe. The room though was a bit pricy for the size, super awesome that it had a fridge and a microwave and the heating/cooling was great.
Commentaires de Gestion de l’hôtel
27 mars 2024 par Leslie , Gestion de l’hôtel
Thank you we really appreciate your feedback.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
The location of this property is ideal BUT the condition and cleanliness of the room were very poor. The room fixtures and appliances were old and worn out. Motel 6 would be a major upgrade!
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Rich, Thank you very much for staying at our hotel. We strive to provide every guest with clean and comfortable accommodation; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our rooms and the entire hotel very seriously and will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management
par un voyageur
Publié le 1 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2024 par Leslie, Gestion de l’hôtel
Thank you we really appreciate your feedback.
par un voyageur
Publié le 1 févr. 2024 sur Expedia
Rude staff
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Muhammad, Thank you for taking the time to share your feedback. Please accept our sincere apologies for failing to provide a more satisfying impression. We are very sorry for any perceived service lapses. This is unacceptable, and not representative of our service standards, and we assure you we will discuss your concerns with our team to ensure a more pleasing atmosphere for all our guests. We hope you will give us another chance to redeem your trust and provide you with the outstanding hospitality you should have received.Sincerely,Hotel Management
