Ratings based on 964 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 22, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Customer Service, Hotel Management
Teresa, it's disheartening to learn of your rating. Feedback is important, and it would be greatly appreciated if you could share more specifics about your experience. It always leaves room for improvement and allows us to serve you better in the future. Thank you.
by A traveller from San Jose
Posted Feb. 21, 2024 on Expedia
Nice staff, room was clean. They have a "Night-Club" next door now, on weekends. Ask for a room away from it.
Comment from Hotel Management
Feb. 23, 2024 by Customer Service, Hotel Management
Joseph, thank you for your kind words about Hyatt Place Scottsdale/Old Town. We're delighted to hear that our team members made a positive impression and your room was spotless. Regarding your note about the outside weekend activity, we appreciate your remarks and will gladly make the necessary adjustments for guests who prefer a quieter side of the building. We hope to see you again soon.
by A traveller
Posted Feb. 21, 2024 on Expedia
It was a great hotel. Walking distance to Old Town Scottsdale, Scottsdale Stadium (where the Giants Spring Training occurs) and the Fashion Square Mall. It was excellent. We really liked the breakfast choices, the big screen TV and the amenities. Great stay! Thank you
Comment from Hotel Management
Feb. 23, 2024 by Customer Service, Hotel Management
Kevin, it's phenomenal to hear that your stay at Hyatt Place Scottsdale/Old Town was an enjoyable one. We're thrilled you appreciated the convenient locations and took full advantage of our delicious breakfast selections, large television, and other amenities. It's wonderful to know that you had an excellent experience. Thank you! We eagerly look forward to your return visit.
by A traveller
Posted Feb. 20, 2024 on Expedia
We stayed 2 nights and specifically chose to book this hotel bc of the positive reviews we read. Our experience was entirely different than what we expected. We areived to find the underside of the toilet lid with a hige splatter of vomit drilling down it. Each night of our stay, we woken up precisely at 2:38am by cars streetracing and doing smokeshows in the adjacent parking lot. For a solid thirty minutes, we were subjected to noisy, drunk club goers walking past. I would strongly recommend booking elsewhere if you are traveling with children.
Comment from Hotel Management
Feb. 22, 2024 by Customer Service, Hotel Management
Kaleigh, we regret to hear that your stay did not match your expectations, particularly in regards to the cleanliness of your bathroom and the level of noise during the night. Our goal is to ensure a comfortable and enjoyable stay for all of our guests, and it's disheartening to know that wasn't the case for you. Measures to improve noise control will be considered, and your points about cleanliness have been shared with our housekeeping team. We urge you to consider us again so we can deliver the quality of service you originally sought.
by A traveller
Posted Feb. 20, 2024 on Expedia
Close to nightlife
Comment from Hotel Management
Feb. 22, 2024 by Customer Service, Hotel Management
Tyrone, thank you for your succinct review. At Hyatt Place Scottsdale/Old Town, our location is indeed ideal for those who wish to enjoy the vibrant nightlife scene near us. We trust you had a memorable experience with us and we're excited for you to return on your next visit.
by A traveller
Enjoyed it
Posted Feb. 19, 2024 on HotelsEnjoyed the hotel and would given full 5 stars but it is located next to a night club which the patrons get extremely loud on the weekends around 2am.
Comment from Hotel Management
Feb. 20, 2024 by Customer Service, Hotel Management
It's encouraging to know you appreciated your time at Hyatt Place Scottsdale/Old Town. It seems however, that the vibrancy of the surrounding nightlife affected your stay. We appreciate this feedback as understanding guest experiences helps in our ongoing efforts for improvement. We hope for the chance to serve you again and enhance your future stay.
by A traveller
Posted Feb. 19, 2024 on Expedia
We booked a king and got two double beds which is fine if it's just a quick trip but my husband and I were doing a relaxing staycation where we had to sleep apart. It completely ruined the vibe. The front desk said they would fix it for our second night but they never called and we didn't want the hassle after already unpacking and were just annoyed with this place overall. If you're looking for a quick stay this hotel does the job but if you think you're going to be relaxing and enjoying the room look elsewhere. There is a nightclub that shares the parking lot which got loud at times. It made sense why they were ear plugs provided in our room when we arrived.
Cleanliness was pretty good. We had to absolutely slam the bathroom door if we wanted it to shut. Overall outdated. Highly recommend they upgrade to smart TVs
Comment from Hotel Management
Feb. 20, 2024 by Customer Service, Hotel Management
Daniel, it's regrettable to hear about the confusion regarding the room and the impact it had on the overall experience of your stay. Rest assured, we are committed to providing excellent guest service and take all feedback constructively to enhance the quality of our service. We apologize for any disturbance caused by external noise and acknowledge your thoughts on the room's amenities. Continuous upgrading of our facilities, including accommodations, remains one of our primary focuses. Your feedback about the cleanliness indicates we are moving in the right direction and we will continue to put great effort into this area. We appreciate your suggestions and hope we will have the opportunity to better serve you in the future.
by A traveller
Posted Feb. 18, 2024 on Expedia
The area of Old Town Scottsdale is really nice, but the hotel is very outdated and in dire need of renovations. The mattresses were hard, the carpets stained, fixtures and TVs older than necessary for the location and price. The breakfast was fine . Probably the biggest disappointment was the level of noise that we experienced during the entire stay. The first room we were assigned had ear plugs and a sound machine on the night stand. We figured it was a nice touch for those that had trouble sleeping or liked to hear soothing sounds at night. After excessive noise and people yelling outside the hotel our first two nights, we asked for a room change. We later found out that the first room (518) was a "club" room. Sounds nice, right? Wrong! Club rooms are located within earshot of the night club across the street. This the need for ear plugs and sound machines. This should have been revealed upon check in, so that we could decide if we wanted to stay, get reassigned, or move to a different hotel. Turns out that even the second room that we stayed in (611) also allowed for the club sounds, but this room did not include a sound machine or ear plugs. We understand that there's always a chance that there may be outside sounds that can be heard, but when it's all night, it is an issue and again, should probably be a part of the check in review, especially when they are prepping rooms for it. With renovations, perhaps it would be acceptable, but until then, not worth it.
Comment from Hotel Management
Feb. 20, 2024 by Customer Service, Hotel Management
Sean, thank you for taking the time to share your feedback. It's regrettable to hear about certain aspects of your stay. We understand your concerns regarding room decor and comforts and appreciate your feedback on this matter. We also recognize the issue you had with unwanted noise during your stay. Please know, we're committed to doing our best to inform guests about unique aspects of certain rooms so they can make an informed decision. We value your feedback and it will be utilized to make necessary changes to enhance our guests' experience. Thank you.
by A traveller
Posted Feb. 17, 2024 on Expedia
Nice hotel in a Great location.
Comment from Hotel Management
Feb. 18, 2024 by Customer Service, Hotel Management
Evan, it's wonderful to hear that you had an enjoyable experience at Hyatt Place Scottsdale/Old Town. Our location certainly presents a blend of convenience and charm. Thank you for choosing us and for sharing your feedback. We look forward to welcoming you back in the future.
by A traveller
Posted Feb. 16, 2024 on Hotels
This hotel needs MAJOR TLC. I would go even further, it needs to be renovated from the ground up...starting with a terrible smell from the 70's that still lingers around, through the staff looking scruffy (although very helpful) to the state of the rooms...OMG, old and nasty, i was scared to touch anything.
Comfortable beds though...
Someone needs to invest in this property so it reflects the images obviously taken 30 years ago and,therefore, misleading.
Comment from Hotel Management
Feb. 18, 2024 by Customer Service, Hotel Management
Ewa, we're truly sorry to read about the unsatisfactory aspects of your stay. Your feedback regarding a bothersome scent, physical conditions, and outdated decor is much appreciated as we continually strive to improve. Good to hear you found the beds comfortable, which suggests some aspects met your expectations. Your perspective is valuable in informing our decisions about future updates. Thank you for taking the time to share your thoughts. We hope for the opportunity to provide you with an experience that aligns with our commitment to guest satisfaction in the future.
