Ratings based on 141 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 10, 2024 on Expedia
Location was good for families. Beautiful beach. Food was great. Free shuttle was a plus. Never understood how cleaning rooms worked. I was requesting a cleaning at 8 am and most of the time room was not cleaned till 4 pm even though they cleaned one room before or afer us or across from us ( this was every single day for 11 days in a row) sometimes our rooms were not cleaned at all even though we requested that service early in the morning. Cleaning quality was not good either, balcony was never cleaned in 11 days. Another thing we were not impressed was the line at the coffee machine in the morning and watering the flowers at the roof top or some balconies and dripping water on us while we were eating breakfast. I hope they improve this little things.
Comment from Hotel Management
Feb. 6, 2024 by The Management Team, Hotel Management
Thank you for sharing your feedback with us regarding your recent stay at Best Western Premier Sonasea Phu Quoc. We're pleased to hear that you found our location suitable for families, enjoyed the beautiful beach, and appreciated the quality of our food. We also appreciate your recognition of the complimentary shuttle service.However, we sincerely apologize for the inconvenience you experienced regarding the housekeeping service. Your comments have been duly noted, and we will address these issues with our housekeeping team to ensure that such instances do not recur in the future.Your feedback is invaluable to us as we continuously strive to enhance our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that meets and exceeds your expectations.
by A traveller
Posted Jan. 7, 2024 on Expedia
Celebrated a milestone birthday while staying here. My wife notified them and they made all sorts of promises to make the stay special. We received nothing at all and in fact had numerous poor customer interaction with the local staff. Would not recommend this hotel despite the nice environment.
Comment from Hotel Management
Feb. 6, 2024 by The Management Team, Hotel Management
Thank you for sharing your feedback with us, and we extend our sincerest apologies for any inconvenience you experienced during your recent stay, especially on such a special occasion.We're truly sorry to hear that we fell short of meeting your expectations and that the promises made to enhance your stay were not fulfilled. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we regret that we did not meet this standard during your visit.Please rest assured that we take your feedback seriously, and we will investigate the issues you raised with our team to ensure that similar situations do not occur in the future. Your feedback is invaluable to us as we continually strive to improve the guest experience.Once again, we apologize for the shortcomings you experienced, and we hope for the opportunity to regain your trust and welcome you back for a more positive experience in the future.
by A traveller
Posted Jan. 4, 2024 on Expedia
We stayed here over the Christmas break and although the hotel was at capacity we could not fault it. The staff, especially Quin at reception, was extremely helpful and kind. No question was left un answered and the hospitality staff were amazing. We did not have to wait very long for anything. Would definitely recommend this place again.
The fire show and the Foam Party was so much fun.
Thank you
Comment from Hotel Management
Feb. 6, 2024 by The Management Team, Hotel Management
Thank you for choosing Best Western Premier Sonasea Phu Quoc for your Christmas break, and for sharing your wonderful feedback with us. We're thrilled to hear that despite the hotel being at full capacity, you had a fantastic experience with us.It's heartening to know that our team, particularly Quin at reception, provided you with exceptional service and made your stay memorable. We take pride in delivering excellent hospitality and ensuring that all our guests feel welcome and well taken care of.We're delighted that you enjoyed the entertainment offerings during your stay, including the fire show and Foam Party. It's always our aim to provide a diverse range of activities for our guests to enjoy and create lasting memories.Thank you once again for your kind words and recommendation. We look forward to welcoming you back for another memorable stay with us in the future.
by A traveller
Posted Dec. 25, 2023 on Hotels
Our Phu Quoc getaway, anchored at Best Western Premier - Sonasea Phu Quoc, proved transformative. Situated on the island's southwest side, a brief 20-minute ride from the airport, it quickly evolved into our cherished family haven.
Major kudos to Ms. Trang, the stellar Front Desk maestro, and Mr. Long from the concierge tour desk – the true heroes of our adventure. Ms. Trang's personalized tour of fantastic villas and the coveted balcony suite gave us a sneak peek into future vacations, leaving us with numerous reasons to make this our go-to getaway.
The initial impression was nothing short of magical. The breezeway lobby adorned in Christmas splendor and the staff's efficient and welcoming nature set a tone of warm hospitality, initiating us with a complimentary beverage.
Our deluxe suite, a spacious 2-bedroom, 2-bathroom apartment-style haven, exuded cleanliness and comfort. The room's impeccable sparkle and swift, top-notch housekeeping addressed any tweaks promptly.
The beds were a dream, granting us a sleep fit for royalty. Breakfast, always a winner, left a minor beef – the absence of their legendary banana bread every day. Despite this, the overall spread remained top-notch.
The pool emerged as the hero for our 9 and 11-year-old duo, who practically camped there, alternating between the main pool by the lobby and the 300-meter figure-eight pool leading to the beach pool. Pro tip: best swim times are early mornings and late afternoons till closing.
Comment from Hotel Management
Feb. 6, 2024 by The Management Team, Hotel Management
Thank you for choosing Best Western Premier Sonasea Phu Quoc for your getaway and for sharing your wonderful experience with us. We're thrilled to hear that your stay with us was transformative and that our resort became your cherished family haven.We truly appreciate your kind words regarding our team members, especially Ms. Trang and Mr. Long. They will be delighted to hear that they made a positive impact on your adventure. Ensuring personalized service and creating memorable experiences for our guests are always our top priorities.It's fantastic to know that you enjoyed our spacious deluxe suite, the Christmas ambiance in the lobby, and the efficient and welcoming nature of our staff. We apologize for the minor inconvenience regarding the absence of our legendary banana bread every day, and we will certainly take your feedback into consideration to further enhance our breakfast offerings.We're delighted that your children had a great time at our pools, and we appreciate the pro tip for the best swim times. Providing a relaxing and enjoyable environment for families is important to us, and we're glad to hear that we succeeded in doing so during your stay.Once again, thank you for your valuable feedback, and we look forward to welcoming you and your family back for another memorable vacation in the future.
by A traveller
Average hotel in empty location
Posted Dec. 24, 2023 on HotelsAverage hotel in average area - don’t expect anything special. If you want to pick better place go to Sao beach and/or Grand World area
Comment from Hotel Management
Feb. 6, 2024 by The Management Team, Hotel Management
Thank you for sharing your feedback with us. While we regret to learn that your experience at our hotel was not exceptional, we appreciate your honest review.At Best Western Premier Sonasea Phu Quoc, we continuously strive to provide our guests with memorable experiences and exceptional service. We apologize if we fell short of meeting your expectations during your stay.Your feedback is valuable to us, and we will use it to identify areas for improvement and enhance the quality of our services. We understand that different guests have varying preferences, and we regret that we were unable to fully meet yours on this occasion.We hope you had a pleasant overall stay on the island, and we appreciate your consideration of our property. If you decide to give us another opportunity in the future, we would be delighted to welcome you back and provide you with an improved experience.
by A traveller
Posted Dec. 21, 2023 on Expedia
Modern property with good amenities
Comment from Hotel Management
Feb. 6, 2024 by The Management Team, Hotel Management
Thank you for choosing to stay at Best Western Premier Sonasea Phu Quoc and for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you found our property modern with good amenities.Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and it's rewarding to know that our efforts have met your expectations.We hope to have the opportunity to welcome you back to our property in the future.
by A traveller
Posted Nov. 25, 2023 on Expedia
Great hotel beachfront property Easy to get Grab taxis to take you into the main shopping and restaurant areas as this is a quiet location although Walking Street across the road has plenty of eateries Trips easy to organise from the hotel Will definitely stay here again
Comment from Hotel Management
Feb. 6, 2024 by The Management Team, Hotel Management
Thank you very much for rate us on Expedia and hope to welcome you back in the near future.
by A traveller
Posted Sep. 9, 2023 on Expedia
We stayed at this property for 1 night.
We enjoyed our stay.
The hotel has a great vibe to it. The included breakfast is comprehensive and tasty.
The room was comfortable nicely appointed and had a lovely view from the balcony.
The staff were friendly, helpful and professional.
We would stay here again, and would recommend it to others.
Comment from Hotel Management
Sep. 18, 2023 by Best Western Premier Sonasea Phu Quoc, Hotel Management
Dear Tanya,Thank you for choosing our property for your stay and taking the time to share your experience. We're delighted to hear that you enjoyed your one-night stay with us and found our hotel to have a great vibe.It's wonderful that you appreciated our comprehensive and tasty breakfast, as well as the comfort and lovely views from your room's balcony. Our team takes pride in being friendly, helpful, and professional, and it's fantastic to know that they contributed to your positive experience.We truly value your recommendation, and we look forward to welcoming you back in the future.Sincerely,The Management Team
by A traveller
Posted Aug. 9, 2023 on Expedia
Like walkable around the property, like good breakfast.
Comment from Hotel Management
Aug. 9, 2023 by The Management Team, Hotel Management
Dear An,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the walkable surroundings of our property and that our breakfast met your expectations.We strive to create an environment where guests can explore and enjoy their surroundings comfortably. It's wonderful to know that you found our property conducive to that experience.We also take pride in offering a satisfying breakfast to start your day off right. Your positive comments about the breakfast are greatly appreciated.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,The Management TeamBest Western Premier Sonasea Phu Quoc
by A traveller
Posted Jun. 15, 2023 on Expedia
Nice hotel good food nice swimming pool staff friendly very good
Comment from Hotel Management
Jul. 25, 2023 by The Management Team, Hotel Management
Dear Thank you for your kind review! We're delighted to hear that you had a nice experience at our hotel.It's wonderful to know that you enjoyed our good food, nice swimming pool, and the friendly staff. Providing superior service and a pleasant atmosphere for our guests is our top priority.We're grateful for your positive feedback, and we hope to have the pleasure of welcoming you back for another great stay in the future.Best regards,Best Western Premier Sonasea Phu Quoc
