Note fondée sur 163 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Superbe
Publié le 16 mai 2023 sur HotelsJe regrette sincèrement de ne pas avoir programmer dans mon périple au Vietnam de rester plus longtemps dans ce merveilleux établissement.
J’ai apprécié la gentillesse de tout le personnel et particulièrement de Nguyet ( Moon).
Commentaires de Gestion de l’hôtel
19 mai 2023 par Nhi Dang, Gestion de l’hôtel
Xin Chào Noel,On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay.We are pleased to hear that you enjoyed the stay with us and your nice compliment was already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers, especially those who are mentioned in your review.We are also happy that you could enjoy interesting actitivities in the beach which should be given credit to our team’s preparation and creativeness as well as the pristine beauty of Khem beach and the beautiful weather. Moreover, thank you for appreciating the effort of our FB team who always try their best to serve our guests gourmet food that varies from Asian meals to Western cuisine.Thank you again for sharing your experience, and we hope that we could welcome you soonest.Sincerely,Premier Residences Team
par un voyageur
Publié le 23 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 mars 2023 par Nhi Dang, Gestion de l’hôtel
Xin Chào Marie,On behalf of the entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay.We are pleased to hear that you enjoyed the stay with us. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we are looking forward to seeing you come back. Sincerely,Premier Residences Team
par un voyageur
parfait et exceptionnel
Publié le 20 févr. 2020 sur HotelsQue dire ? Un hôtel exceptionnel sur phu quoc
Attention : il est tout au sud donc selon ce que vous voulez faire cela risque d’etre compliqué + peu de restos autour pour manger
En ce qui nous concerne nous cherchions une semaine de relax et nous pouvions pas trouver mieux que cet hôtel ! La plage est exceptionnelle et propre, nettoyée plusieurs fois par jour
Les piscines sont a couper le souffle.
Le petit dej est grandiose
Je remercie cet hotel qui nous a fait passer une semaine de reve avec du personnel tres souriant et aimable
Je recommanderai cet hotel les yeux fermés et j’aurai pu y rester des semaines !
par un voyageur
Tres bel hotel et tres belle plage
Publié le 27 févr. 2019 sur HotelsMagnifique hotel avec une plage de reve nettoyee tous les matins !! Toutes les commodites dans l’hotel et super calme. Il est un peu loin de la ville et des restaurants. Les restaurants de l’hotel sont un peu cher et la carte est un peu limitee. Mais la qualite est la. Petit dejeuner fantastique. Le personnel est entrain de se mettre a l’anglais... mais ils sont tres gentils et serviables. Pour l’instant , l’hotel est tranquille car tout est en construction a cote mais ca ne va pas durer. Preservez votre plage
par un voyageur
Publié le 4 mars 2024 sur Expedia
Was an enjoyable stay , no surprises
Commentaires de Gestion de l’hôtel
14 mars 2024 par Tuong Le, Gestion de l’hôtel
Xin Chao George,I would like to thank you so much for sharing your experience regarding your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Warm regards
par un voyageur
Publié le 1 mars 2024 sur Expedia
This property is away from the busy area. It is quiet and safe. Nice beach and lots of walking.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Tuong Le, Gestion de l’hôtel
Xin Chao Michael , Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the tranquil and secure environment of our property, nestled away from the bustling areas.It's wonderful to know that you appreciated our beautiful beach and the ample opportunities for walking and exploring the surroundings. Providing a serene and safe atmosphere for our guests to unwind and connect with nature is one of our top priorities.We appreciate your kind words and hope to have the pleasure of welcoming you back for another relaxing stay in the future.Warm regards,
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Tuong Le, Gestion de l’hôtel
Xin Chao Susan,Thank you for taking your time to leave us a four-star ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Tuong Le, Gestion de l’hôtel
Xin Chao Rex,Thank you for taking your time to leave us a four-star ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Great property, clean rooms and nice facilities. There can be language challenges with staff and speaking English. There are very few dining options in and around the hotel and what there are they are very expensive relative to outside the hotel. $50-75 in the hotel and $10-$15 at most outside the hotel. Rent a moped for $7 a day to get around.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Tuong Le, Gestion de l’hôtel
Xin Chao Christopher, Thank you for taking the time to share your experience with us following your recent stay. We're delighted to hear that you found our resort great, with clean rooms and nice facilities.We apologize for any language challenges you experienced with our staff. We strive to provide effective communication with all our guests and will take your feedback into consideration to improve in this aspect.Regarding dining options, we appreciate your feedback. While we aim to offer a variety of culinary experiences, we understand that pricing can vary. We will review our pricing structure to ensure that it aligns with the value we provide.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,
par un voyageur
Publié le 4 févr. 2024 sur Expedia
The staffs at the resort were great. However the common areas such as hallways, lobby …show its age and needs to be repaired
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Tuong Le, Gestion de l’hôtel
Xin Chao Michael ,Thank you for sharing your feedback with us following your recent stay at our resort. We're pleased to hear that you found our staff to be great—providing excellent service is our top priority.We appreciate your observation regarding the condition of our common areas. Rest assured, we take such feedback seriously, and we are committed to ensuring that our facilities are well-maintained and updated. Your comments will be shared with our management team for further review and action.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,
