I had a deeply disappointing experience at Regent Star Hotel. From the moment I entered the building, I was hit with a sharp, pungent odor that made it clear the room was not suitable for anyone to stay in. The hotel itself appeared run-down, dirty, and neglected, with a deserted, ghost town-like atmosphere that made me feel uneasy and unsafe.
It was evident that the property had not been maintained properly — everything from the hallways to the lobby looked unclean and lifeless. I made the decision to leave immediately and booked another hotel at my own expense.
I reached out to Expedia for help, expecting some level of accountability or verification, especially since the hotel was listed on their platform. Unfortunately, Expedia was unable to get a response from the hotel and offered no real support, apart from a small credit that doesn’t come close to covering the cost or inconvenience.
I strongly advise others to avoid this hotel and to be cautious when booking through Expedia, as there appears to be little quality control or customer protection when things go wrong.