There's a restaurant on site. Public spaces have free WiFi. Grand Smokies Resort Lodge offers its guests a children's pool, an indoor pool, a waterslide, and a fitness center. There are 3 meeting rooms available. A vending machine, gift shops/newsstands, and tour/ticket assistance are also featured at Grand Smokies Resort Lodge. Self parking is free.
Smoking is allowed in designated areas at this Pigeon Forge hotel.
Good value with daily breakfast buffet. Nice indoor pool is open until 1am. Lots of families but thatâs what pigeon forge is all about. Only papa Johnâs allowed to deliver on site. All other food deliveries must be received off property.
I booked two rooms. Expected them to be conjoining rooms. Well, in the second room, on the last night they had an issue in their bathroom. The adult in the room called for maintenance to come and front desk told her they would be right up. A hour later and the maintenance people still hadnât shown up. So, they all went back to bed.
The outlets were so loose you couldnât keep a plug in them.
It was a very nice room clean and well maintained. The staff were very friendly and helpful and was in a great location. I would definitely stay here again.
Parking is an issue especially in the evenings because sharing the front lot with Buffet. This is no fault of the hotel but someone thought it was ok for their children to slam doors and run up and down hall at 11pm. But besides those 2 issues it's a decent place.
Stay was really good BUT they put us in a room with a view of the dumpster area. Literally 5 feet from it so real outside view at all. Shower water pressure was horribly low. Parking was decent and hotel was in good area with many things to do around.
We really enjoyed our stay here. We hung out in the pool. We played cards in the lobby. From the 5th there was a nice view. The staff was kind. The breakfast buffet next door was actually pretty good. The hotel is conveniently located. The bed wasn't a comfortable as some others and the room was slightly dated. But I'm a stickler on cleanliness and being treated kind. And those 2 things i received. Also free breakfast is always a plus. So overall, a 9.5 from me.
Hotel felt un maintained. The continental breakfast is actually a coupon to a restaurant next door to the hoel. Even though the food was good you still have to pay for drinks. Its not a chep restaurant. Felt for the amount of money I paid to stay there it was not up to par.
The bed and pillows were very comfortable.
The pool was heated and large and open untill 1 am which was amazing since we were out all day doing things and would get back to hotel late we could still enjoy the nice heated pool.
Front desk staff was kind.
Free breakfast vouchers were helpful.
Balconies were nice to look out on the town.
Although many good things about this hotel....some things we didnt like......
*** The bathroom had tons of ants.
*** The trim pieces were falling off the walls.
*** The neighbors were noisy- brought dog that barked at early hours of the morning.
*** The water pressure was good however the curtain didnt close quite right, i think it was just old ( and dirty) so water would spray all over the place when showering.
My room was nice and clean only thing I have to complain about is when we got to our room no air was on it was 98 degrees in the room and it took the rest of the night to cool it off the people working the desk was all super sweet they need to fix up the game room they have over half the games they have donât work but over all I would stay again just call and have them put the air on before I come