Note fondée sur 247 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Kanchan,We appreciate you choosing to stay with us. If there is anything we can do to improve your experience in the future, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!
par un voyageur
Publié le 7 févr. 2024
Front desk got nasty with me when brought something to his attention. Blew up yelling me. I will never stay there again.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Manager, Gestion de l’hôtel
Hello Elisabeth,We apologize for the unpleasant experience you encountered with our front desk staff. We appreciate your feedback and will address this issue with our team to ensure better customer service in the future. We truly value your patronage and hope you will consider giving us another opportunity to serve you.
par un voyageur
Publié le 6 févr. 2024
Everything was fine.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Manager, Gestion de l’hôtel
Hello Elisabeth,Thank you for taking the time to leave a review of your recent stay with us. We're glad to hear that everything was fine during your time at our hotel. If you have any further feedback or if there is anything we can assist you with, please feel free to reach out to us via our management team. We appreciate your business and hope to welcome you back in the future.
par un voyageur
Publié le 21 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Manager, Gestion de l’hôtel
Hello Jessica,We appreciate your recent stay at our hotel. We're glad to hear that you had a positive experience overall. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We hope to welcome you back soon for another excellent stay.
par un voyageur
Publié le 12 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 nov. 2023 par Manager, Gestion de l’hôtel
Dear Guest,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.
par un voyageur
Publié le 8 nov. 2023 sur Expedia
The room was very clean and comfortable, and the bath was really nice. The only complaints which are very minor is that we had the room next to the highway, and there was a bit of traffic noise. Just pointing that out in case anyone is sensitive to outside noises, but it didn't bother me in the least. Otherwise, it seemed like the heater in the room wouldn't let it get too warm, but it wasn't really cold either. We had it on max but it was no more than 70 degrees. It was early November so I don't know whether it would properly heat the room in the dead of winter or not. Other than that, the concrete walkway to the second level was cracked and not very attractive. Maybe they should resurface that soon. Overall, it was a very good stay and I would stay there again.
Commentaires de Gestion de l’hôtel
11 nov. 2023 par Manager, Gestion de l’hôtel
Hello John, Thank you for sharing your positive feedback about the cleanliness and comfort of the room and the enjoyable bath. We appreciate your understanding regarding the minor traffic noise from the nearby highway. Regarding the room temperature, we apologize if it wasn't as warm as you expected, but we take note of your feedback for future improvements. Also, thank you for bringing the cracked walkway to our attention. We value your suggestion and will consider resurfacing it soon. We look forward to welcoming you back for another pleasant stay in the future.
par un voyageur de Jamestown
Publié le 8 oct. 2023 sur Expedia
Front desk staff was very helpful with an early check-in for a scheduled wedding. Proximity to venue very good. Room door had a 1 to 1-1/2 inch gap from the latch to the floor and a 1/2 inch gap on the bottom. The door was clearly not in the frame properly. The cold air poured in all night, and we stuffed it with a towel as good as possible. It also made us anxious about security and safety. The next morning at check-out, the Mgr. said they were aware of it, and it was going to be fixed. They were fully booked, and we just lucked out on that room. Otherwise, the room was clean, although old, but refurbished. Nice bathroom. Priced fairly.
Commentaires de Gestion de l’hôtel
10 oct. 2023 par Manager, Gestion de l’hôtel
Hello Fran ,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.
par un voyageur
Publié le 30 sept. 2023 sur Expedia
There was a previous flood in our room and the floor tile was coming up. However it was a pleasant stay
Commentaires de Gestion de l’hôtel
1 oct. 2023 par Manager, Gestion de l’hôtel
Hello Barbara,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our room. Guest comments such as yours help us to continuously improve. Thank you for your business.
par un voyageur
Publié le 16 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2023 par Manager, Gestion de l’hôtel
Hello Trashaun,Thank you for sharing this rating, and we welcome you to visit us again anytime.
par un voyageur
Publié le 11 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2023 par Manager, Gestion de l’hôtel
Hello James,It was our privilege to earn your business and we hope to host you again on your next trip.
