Note fondée sur 887 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2023 sur Expedia
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Enjoyed our stay
Commentaires de Gestion de l’hôtel
16 févr. 2024 par GM, Gestion de l’hôtel
Dear Paul, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Meghan Mongelluzzo, GM
par un voyageur
Publié le 13 févr. 2024 sur Expedia
par un voyageur
Amazing Hotel
Publié le 12 févr. 2024 sur HotelsDecided to upgrade to the king suite and was not disappointed. This hotel is great, book it now.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par GM, Gestion de l’hôtel
Dear Sarah, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Meghan Mongelluzzo, GM
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Hotel did not like the fact that we booked through hotels.com. Was an hour and air and huge hassle to get a room. Then got the wrong room we already pre paid for through hotels.com had to go back to front desk and explain we got the wrong room. Was a little bit of a hassle but turned out to be a great room. Hotel was nice , staff was friendly but everyone seemed upset and un welcoming because we booked through hotels.com
Commentaires de Gestion de l’hôtel
12 févr. 2024 par GM, Gestion de l’hôtel
Dear Anthony, I am so sorry to hear that your arrival was anything but welcoming. Please accept my sincere apology for your frustration. We strive to provide every Guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your experience. Thank you for choosing us. Best, Meghan Mongelluzzo, GM
par un voyageur
Publié le 11 févr. 2024
par un voyageur
Super comfortable!!!
Publié le 10 févr. 2024 sur HotelsAmazing!!! The rooms were clean and quiet. The bed was amazingly comfortable, so comfortable that I want to get one for myself. We had a great evening with friends in the lounge area. Would stay here again.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par GM, Gestion de l’hôtel
Dear Daniel, We are so glad that you had an amazing stay and found our beds comfortable. We appreciate your kind feedback and look forward to your return. Thank you for staying with us. Best, Meghan Mongelluzzo, GM
par un voyageur
Make sure your ok with money wasted
Publié le 10 févr. 2024 sur HotelsWell my stay.... place was nice BUT make sure you realize a few things. First it's $200 a night that you will get back if you don't ruin the room which I didn't not see anywhere when booking or when I paid ahead of time. Second I would of never chose here if I would of known they don't offer free parking. You have to pay to park which is ridiculous. Also they tried to book me under someone else assuming I just had a husband waiting in the car even though my license and name change cars were in their hand. Pool was warm and breakfast was alright. But I won't be going back ever again
Commentaires de Gestion de l’hôtel
12 févr. 2024 par GM, Gestion de l’hôtel
Dear Stephanie, Thank you for taking the time to share your review. I'm sorry you did not find us to be a good value. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. I’m sorry that this was not effectively communicated and for any frustration caused. We hope that you will reconsider your return. Sincerely, Meghan Mongelluzzo, GM
par un voyageur
Publié le 7 févr. 2024 sur Expedia
par un voyageur
Publié le 6 févr. 2024 sur Expedia
We stayed two nights. On arrival there were 3 dirty glasses in our room, which we washed and used. There were no coffee cups, and no bathroom cups. Our room was not cleaned during our stay. Prior stays at this hotel things were better, even during covid.
Commentaires de Gestion de l’hôtel
7 févr. 2024 par GM, Gestion de l’hôtel
Dear Thomas, Thank you for being a return guest and for taking the time to provide feedback on your recent stay. Please accept my deepest apologies regarding our less-than-stellar housekeeping and the lack of attention to detail. What you experienced is not typical. Rest assured, your comments have been conveyed to upper management and will be addressed. Again, thank you for your review, and we hope to have the opportunity to provide a more pleasurable experience. Sincerely, Meghan Mongelluzzo, GM
