Ratings based on 906 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Granada Hills
Posted Jun. 6, 2024
Gladys was amazing!
Comment from Hotel Management
Jun. 7, 2024 by Hyatt, Hotel Management
Thank you so much for your kind words! We hope you will visit us again!
by A traveller
Posted May 29, 2024
by A traveller
Posted Mar. 20, 2024 on Hotels
Long walk to the casino
Comment from Hotel Management
Mar. 20, 2024 by Hyatt, Hotel Management
Thank you for your review.
by A traveller
Posted Mar. 19, 2024 on Expedia
Breakfast needs a better setup.
Comment from Hotel Management
Mar. 21, 2024 by Hyatt, Hotel Management
We appreciate your feedback and hope to see you again soon.
by A traveller from Knoxville
Posted Mar. 19, 2024 on Expedia
The Guest Service Staff in evening was not pleasant nor helpful. I think when you arrive back to the hotel Welcome in should be shared with each guest.
THERE WAS NO PARKING and I was told go park at the casino. I said oh really and walk back in the dark with my child. Frustrating
Comment from Hotel Management
Mar. 20, 2024 by Hyatt, Hotel Management
Thank you for your valuable feedback. We apologize for any confusion and miscommunication. Additionally from our parking in the front of the building, we have a dedicated parking deck in the garage behind us that is adequately lit and connected via covered sky bridge to our 4th floor elevator lobby. We hope that you will visit us again.
by A traveller
Not worth the price..
Posted Mar. 17, 2024 on HotelsHotel is really outdated. Very loud. All we heard was pounding above us all night.
The bathroom door was janky and you couldnt lock it.
The microwave was on a stand out in the open.
You cant control the fan or the a.c . Tried to just run fan to drown out the pounding above us.
The Tv was so small its like a computer screen.
For the price paid i wouod expect allot better of a room.
Comment from Hotel Management
Mar. 17, 2024 by Hyatt, Hotel Management
Thank you for your valuable feedback. We have passed the information you provided on to our maintenance department, so these issues can be corrected. If you ever experience noise in the future, please call the Front Desk so we can immediately rectify the situation. We thank you for staying with us and hope you choose to visit us again soon.
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Mar. 17, 2024 by Hyatt, Hotel Management
Wow, 10/10! Thank you!
by A traveller
Posted Mar. 16, 2024 on Expedia
Comment from Hotel Management
Mar. 17, 2024 by Hyatt, Hotel Management
Thank you for your review.
by A traveller
Posted Mar. 14, 2024 on Hotels
Comment from Hotel Management
Mar. 14, 2024 by Hyatt, Hotel Management
Wow, 10/10! Thank you!
by A traveller
Posted Mar. 12, 2024 on Hotels
Comment from Hotel Management
Mar. 14, 2024 by Hyatt, Hotel Management
Thank you for your feedback.
