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Aloft Playa Del Carmen

4.0 star property
4-star hotel near Quinta Avenida, connected to a shopping center

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Photo gallery for Aloft Playa Del Carmen

Restaurant
Property video
Exterior
Lobby
2 outdoor pools

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(16 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

7.4 out of 10
Good
(3 reviews)
  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds

7.8 out of 10
Good
(6 reviews)
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony

  • 79 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 1 King Bed

8.8 out of 10
Excellent
(30 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 2 Queen Beds

9.8 out of 10
Exceptional
(17 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

Downtown Playa del Carmen stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Calle 12 and Nuestra Senora del Carmen Catholic Church are also within half a mile (1 km).

What's nearby

  • Nuestra Senora del Carmen Catholic Church - 2 min walk - 0.2 km
  • Central Square - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 9 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪El Árbol de la Diez - ‬4 min walk
  • ‪El Tapas Restaurante - ‬3 min walk
  • ‪El Doctorcito - ‬2 min walk
  • ‪Logia Café - ‬3 min walk
  • ‪Zitla - ‬2 min walk

About this property

Aloft Playa Del Carmen

4-star hotel near Quinta Avenida, connected to a shopping center
Aloft Playa Del Carmen offers its guests 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A 24-hour business center, 3 meeting rooms, and coworking spaces are available. A terrace, tour/ticket assistance, and a convenience store are also featured at Aloft Playa Del Carmen. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 167 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2022
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Tour and ticket information
  • Convenience store
  • Terrace
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
  • Bar by the pool
  • Dining venue
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and slippers. Each accommodation is individually furnished and decorated. Beds feature down comforters. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

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Holiday Inn Express & Suites Playa Del Carmen by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,005 reviews
The price is CA $150
CA $188 total
includes taxes & fees
Mar 16 - Mar 17
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Property amenities

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (MXN 200 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 450 per pet, per night, plus a deposit of MXN 2000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 1000 per stay
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night
  • A damage deposit of MXN 10000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 450 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 459 out of 637 reviews
Rating 8 - Good. 95 out of 637 reviews
Rating 6 - Okay. 31 out of 637 reviews
Rating 4 - Poor. 23 out of 637 reviews
Rating 2 - Terrible. 29 out of 637 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Stayed 1 night in Dec 2025

10/10 Excellent

Randall

Liked: Cleanliness, property conditions & facilities
No modern and clean as a whistle
Stayed 1 night in Nov 2025

4/10 Poor

Jorge, North Miami Beach

Stayed 1 night in Nov 2025

10/10 Excellent

Omid, North Vancouver

Liked: Cleanliness, property conditions & facilities
Very nice hotel
Stayed 1 night in Nov 2025

10/10 Excellent

Keith

Stayed 2 nights in Oct 2025

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in Playa!! The staff is wonderful especially Moises, HE IS PHENOMENAL! Added personal touches to my room to welcome me everyday.
Stayed 5 nights in Oct 2025

10/10 Excellent

Rosalind

Stayed 1 night in Oct 2025

10/10 Excellent

Sean

Stayed 3 nights in Oct 2025

10/10 Excellent

Brad

Stayed 1 night in Sep 2025

10/10 Excellent

Lauren, burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 14 nights in Oct 2025

10/10 Excellent

Marlo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Absolutely fabulous! Wish we were here longer! The staff were all so friendly and the hotel is immaculate. The rooms were clean and very comfortable. The best thing is the rooftop pool area. Loved the infinity pool and it was an amazing space to hang out and just chill. Will definitely stay here longer on our next trip!
Stayed 1 night in Oct 2025

10/10 Excellent

Alisha

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great staff, clean place
Stayed 3 nights in Oct 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Belinda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff very professional and friendly
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third visit to the Aloft in Playa del Carmen. The staff was super friendly. They were very accommodating when I needed to extend my stay and helped me with directions to local restaurants. The location is excellent. You can walk to everything, including the beach. There is a large grocery store underneath the building and several restaurants and shopping nearby. Well worth the notably affordable price.
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Stayed 1 night in Sep 2025

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 4 nights in Aug 2025

2/10 Terrible

Haneen

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like my experience with them it was bad
Stayed 4 nights in Aug 2025

4/10 Poor

Raul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Not what we are used at aloft

Where to start: we arrived 1 AM to the lobby by 34th street. Nobody was there, only to discover the real lobby is 1 floor up across a little plaza. There were no signs alerting guests. We arrived to a room with towels so old that were threads. The morning after, as we were rushing to an appointment, we discovered the safety box had no batteries. We had to wait 15 minutes and 2 phone call later for a lady to come and discover the box was not working. I had to stuff all my belongings in my back pack. They gave us a new room later on ( Jesus the front desk man was with a “ I don’t care” attitude). We had to go back, re-pack and move 2 doors down. The new room had a faulty safety box, cracked floor with exposed nails. That night we ate in the room and some crumbles fell to the floor. I picked as many as I could and used my hand to group them at the edge of the hall ( to avoid stepping on them in the middle of the night). Said crumbles stayed untouched after the room was “cleaned” the following day. Seems Aimbridge Latam Bajo ( operator of the hotel) is in the need of a good manager with a basic checklist for hospitality.
Stayed 3 nights in Jul 2025

10/10 Excellent

Soni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent. The location is convenient for food, near excellent restaurants and near the beach. We left some belongings in the hotel at the hotel and the staff went out of their way to get our belongings to us. Cannot recommend this place highly enough. I was very impressed with the staff. Wonderful location.
Stayed 3 nights in Apr 2025

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Its was the best hotel. Loved the service close by the 5 avenida close restaurants.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and will stay again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lai Ha

Liked: Cleanliness, staff & service, property conditions & facilities
More options for breakfast would be appreciated. Everything else was great.
Stayed 14 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

Disappointing stay

Extremely slow service checking in and room not available until an hour late. Roof top bar service bordered on outright rude. The last night of our stay there was a wedding on the roof with loud thumping music until almost midnight. Stay away.
Stayed 2 nights in Jul 2025

6/10 Okay

Maurice

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is fine. The staff did not honor certain things that were included or promised.
Stayed 3 nights in May 2025