Ratings based on 564 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 21, 2024 on Expedia
Great hotel, service, restaurants and amenities.
Comment from Hotel Management
Jan. 22, 2024 by GuestRelationsManager, Hotel Management
Dear M. Andrew,Thank you very much for your recent visit. We strive to provide the highest level of service for our guest. Therefore, we are delighted to hear that you enjoyed your stay with us. Thank you for your time and effort to give us feedback.We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager
by A traveller
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Jan. 18, 2024 by GuestRelationsManager, Hotel Management
Dear M. Denise,Thank you very much for your recent visit and preference. We are happy to know that you enjoyed your stay with us. Thank you for your time and effort to give us a review. We will remain at your service.We hope to welcome you back at Fairmont Mayakoba. Kind regards,Guest Relations Manager
by A traveller
Posted Dec. 27, 2023 on Expedia
We stayed at Fairmont Mayakoba December 10-15 with the all inclusive plan. Overall the resort was amazing. Fantastic service, delicious food. The attention to detail was superb. Very contentious regarding our food allergies. Super nice employees. Property was very clean. The only things that weren’t fantastic was the dairy free options as Bassano. It was spaghetti with a red sauce, no meat. Also, it would’ve been great if there was family friendly night time entertainment. I saw on the social media pages the resort has lots of events now during Christmas. I would’ve loved to have some event maybe every other night. That way after dinner we would’ve had something to do besides go to bed.
Comment from Hotel Management
Dec. 27, 2023 by GuestRelationsManager, Hotel Management
Dear Ms. Hanna,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. We strive to provide the highest level of service. Therefore, thank you very much for your valuable feedback. We appreciate your time and effort to give us a review. We will share your experiences with the team. We hope to welcome you back at Fairmont Mayakoba. Kind regards,Guest Relations Manager
by A traveller
Posted Dec. 25, 2023 on Expedia
This was truly a 5 star property from the accommodating staff, especially Annette in Concierge to the spacious rooms with outdoor showers, to the brand new spa and delicious cuisine. Everything was truly top notch! Loved spending our holiday at Fairmont Mayakoba! We will be back!
Comment from Hotel Management
Dec. 26, 2023 by GuestRelationsManager, Hotel Management
Dear M. Bradley Dorn,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. Thank you for sharing your experiences. We will share your feedback with the team. We are happy to know that you had a lovely holiday, and that you were able to enjoy many of our facilities. We are very looking forward to welcoming you back at Fairmont Mayakoba!Kind regards,Guest Relations Manager
by A traveller from Galveston
Posted Dec. 18, 2023 on Expedia
Comment from Hotel Management
Jan. 12, 2024 by Guest Relations Manager, Hotel Management
Dear Lindsey,Thank you very much for your recent visit and preference. We are very happy to know you enjoyed the stay. We will be delighted to welcome you back.Warm regards,Guest Relations Manager
by A traveller
Posted Dec. 16, 2023 on Expedia
Food and service were excellent! Relaxing resort
Comment from Hotel Management
Dec. 17, 2023 by GuestRelationsManager, Hotel Management
Dear Nancy,Thank you very much for your recent visit and preference. We are very happy to know you enjoyed the stay. We will be delighted to welcome you back.Warm regards,Guest Relations Manager
by A traveller
Posted Dec. 13, 2023 on Expedia
Comment from Hotel Management
Dec. 14, 2023 by GuestRelationsManager, Hotel Management
Dear M. Bradford,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review. We hope to welcome you back at Fairmont MayakobaKind regards,Guest Relations Manager
by A traveller from Richmond
Posted Dec. 8, 2023 on Expedia
Comment from Hotel Management
Dec. 9, 2023 by GuestRelationsManager, Hotel Management
Dear M. Ra Young,Thank you very much for your recent stay. We really appreciate your time and effort to give us a review. We are delighted to hear that you enjoyed your stay with us.We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager
by A traveller from Paramus
Posted Nov. 13, 2023 on Expedia
STAYING HERE WAS LIKE LIVING IN A JUNGLE...WAS AWDESOME HIGHLLY RECOMMEND
Comment from Hotel Management
Nov. 13, 2023 by GuestRelationsManager, Hotel Management
Dear Ms. Diane Elizabeth,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. Thank you for your time and effort to give us feedback. We hope to welcome you back at Fairmont Mayakoba. Kind regards,Guest Relations Manager
by A traveller
Posted Nov. 6, 2023 on Hotels
Comment from Hotel Management
Nov. 7, 2023 by GuestRelationsManager, Hotel Management
Estimado Sr. Oscar,Muchas gracias por su reciente estancia y preferencia. Estamos muy felices de saber que disfruto su visita. Estaremos encantados de recibirlo nuevamente. Sinceramente,Gerente de Guest Relations
