Hotel Riu Lupita - All Inclusive

Family-friendly 3.5-star property near Xplor Theme Park

Choose dates to view prices

Where to?

Dates

February 2026

March 2026

3 outdoor pools, pool umbrellas, sun loungers

Body treatments, beach massages, body scrubs, facials

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Breakfast included
Spa
Parking included
Free WiFi

Explore the area

Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710

Place, Playacar Golf Club
‪5 min walk‬
Place, Playacar Beach
‪11 min walk‬
Place, Mayan Ruins of Playacar
‪11 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Minibar, in-room safe, blackout drapes, free WiFi

Double Room Standard

26 sq m
Sleeps 4

Family Room (U)

26 sq m
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Double Room (M)

Very good

26 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Double Room (E)

26 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Double Room (L)

Very good

26 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (M)

Exceptional

26 sq m
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Double Room (B2C-US)

26 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (B2C-US)

26 sq m
Sleeps 5
2 Double Beds OR 1 King Bed

Double Room (B2C-CA)

26 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (B2C-CA)

26 sq m
Sleeps 5
2 Double Beds OR 1 King Bed

Double Room (C)

Excellent

26 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (C)

26 sq m
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Family Room (L)

26 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (E)

Sleeps 4
1 King Bed

Double Room (U)

Very good

26 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Double Room Standard

26 sq m
Sleeps 4

About the area

Playa del Carmen

Playacar stay.Your stay at this Playacar property places you within 2 miles (3 km) of Playa del Carmen Main Beach and Quinta Avenida. Also, Playacar Golf Club is within half a mile (1 km) and Centro Maya Shopping Center is within 2 miles (3 km).

What's nearby

Playacar Golf Club - 5 min walk - 0.4 km
Playacar Beach - 11 min walk - 1.0 km
Mayan Ruins of Playacar - 11 min walk - 1.0 km
Piste Cyclable sur Paseo Xaman-Ha - 11 min walk - 1.0 km
Xaman Ha Aviary - 19 min walk - 1.6 km

Getting around

Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

‪rosa roja - ‬6 min drive
‪Turquesa - ‬7 min drive
‪Don Rafael - ‬6 min drive
‪La Barra Artesanal - ‬7 min drive
‪Occidental Allegro - ‬7 min drive

About this property

Hotel Riu Lupita - All Inclusive

Family-friendly 3.5-star property near Xplor Theme Park

Hotel Riu Lupita - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Lupita - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A nightclub, spa services, and a complimentary children's club are also featured at the family-friendly Hotel Riu Lupita - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

300 guestrooms or units

3 levels

23 buildings

4 dining venues

Buffet breakfast (free)

Nightclub

Deli

Kid's club (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Dry cleaning

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Car service

Tour and ticket information

Wedding services available

Convenience store

Garden

Gift shop

Beauty salon

Television in lobby

Onsite shopping

Bellhop

Smoking in designated areas

Bar or lounge

Bar by the pool

Hotel Riu Lupita - All Inclusive offers 300 accommodations with minibars and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is open daily.

Similar properties

5 bars/lounges, swim-up bar, poolside bar

Pool
Breakfast included
All-inclusive
Spa

CA $461 total

includes taxes & fees

Mar 25 - Mar 26

Property amenities

Family friendly

3 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Grocery/convenience store
Playground
Snack bar/deli

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free beach shuttle
Limo/town car service
Free uncovered self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
4 restaurants
A bar/lounge
A poolside bar
Snack bar/deli

Things to do

3 outdoor pools
Basketball
Bicycle storage
Bicycles
Children's pool
Fitness classes
Free children's club
Full-service spa
Gym
Kayaking
Nightclub
Playground
Shopping
Snorkeling
Tennis
TV in common areas
Volleyball
Windsurfing

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Room amenities

Entertainment

Flat-screen TV with satellite channels

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Food and drink

Free bottled water
Minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Eco-friendly toiletries
Energy-saving switches in guestrooms
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Lupita - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Lupita Riu

Riu Lupita

Riu Lupita All Inclusive

Riu Lupita All Inclusive Playa del Carmen

Riu Lupita Playa del Carmen

Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico

Riu Lupita Mayan Riviera

Riu Lupita Mexico

Riu Lupita Resort

Riu Lupita All Inclusive All-inclusive property Playa del Carmen

Riu Lupita All Inclusive All-inclusive property

Riu Lupita Inclusive inclusiv

Riu Lupita All Inclusive

Riu Lupita Inclusive Inclusive

Hotel Riu Lupita - All Inclusive Playa del Carmen

Hotel Riu Lupita - All Inclusive All-inclusive property

Hotel Riu Lupita - All Inclusive Reviews

7.8

Good

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

10/10 Excellent

Anays

Nov 21, 2025

Stayed 3 nights in Nov 2025

4/10 Poor

CJ

Travelled with family

Oct 31, 2025

Disliked: Amenities, property conditions & facilities

Most of the staff were very nice. There were a few bartenders who mocked me for my Spanish speaking efforts. The beds were rock hard, like sleeping on the floor. The food options between breakfast and dinner were VERY limited. The wildlife on property was a nuisance—an infestation if you will. There is a shuttle to the beach, that runs every 30 minutes, so that was nice.

Stayed 7 nights in Oct 2025

6/10 Okay

Sharnita

Travelled with partner

Oct 4, 2025

Liked: Staff & service

I recently stayed at this hotel resort and had a mixed experience. On the plus side, the service was amazing from start to finish. We received a welcome drink, and the guest services team was super helpful. However, the food was just okay - nothing spectacular. One thing to note is that the resort isn't directly on the beach, and you'll need to catch a shuttle that runs on a limited schedule. The pool was nice, but the hours were restricted, and I wished it was open 24/7 with swim-at-your-own-risk signs. The rooms were clean but basic, and the beds were extremely hard - almost rock-hard. The bathrooms were decent, but nothing to write home about. Overall, the pros outweighed the cons for us, but I’d recommend being aware of these details before booking. I met some great people while traveling here. I would book again if needed to make a last minute trip.

Stayed 4 nights in Sep 2025

2/10 Terrible

Robert Carl

Travelled with family

Sep 30, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Horrible hotel. First is was dirty, towels smell, roaches in the room, dirty pool. Then the buffet is garbage with the same things you don’t want to eat all the time and the people that work there are rude, wont even let you take a bowl of fruit to your room without harrassing you about it and asking you questions that don’t apply. One of the things I like es was that they have cats but they ruined that because I think my wife and I are the only ones who des then for 2 weeks except for when I specifically asked the staff to feed them and they acted like I was crazy. Thats maybe half of the horrible stuff. Any other hotel is better, don’t waist your money

Stayed 14 nights in Sep 2025

10/10 Excellent

Kevin Andrew

Travelled with group

Sep 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the service we had at the front desk to our maid and the guy that filled up our room fridge with beer water pop. The staff was really friendly and helpful. Thanks again Riu Lupita as this was the second time we’ve stayed there. O yes and do go have à la cart Steakhouse. At the beach it’s GREAT

Stayed 7 nights in Sep 2025

10/10 Excellent

Dorian

Sep 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Sep 2025

10/10 Excellent

Quintasha

Sep 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I really had a good time and this was my first international trip and it was wonderful. The staff was helpful and nice. 10/10

Stayed 3 nights in Sep 2025

6/10 Okay

Angela

Travelled with partner

Aug 20, 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Food choices were horrible! Check in was great, thereafter was horrible! Wait staff could not understand English. The only waitstaff was great were Delfino and Santos at the bar. Everyone else was not great! Our anniversary ended up horribly due to us not being accommodated for the restaurant. We kept trying to make a reservation but were told we couldn’t and then when we tried to get food, was told we needed a reservation! Our first experience at a RIU resort was not great at all!

Stayed 3 nights in Aug 2025

6/10 Okay

Garland

Aug 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Food choices wasnt that good.

Stayed 4 nights in Jul 2025

6/10 Okay

David

Jul 30, 2025

Liked: Staff & service

Mildew dresser and our sheets

Stayed 4 nights in Jul 2025

10/10 Excellent

LIGIA

Travelled with family

Jul 30, 2025

Liked: Amenities

Amazing stay for me and nieces

Stayed 3 nights in Jul 2025

6/10 Okay

Alvaro

Travelled with partner

Jul 21, 2025

Disliked: Amenities

Its an ok hotel, solid 3 stars but definitely not a 5 star hotel, beach access sucks, you have to the a bus there, drinks were terrible, staff was nice

Stayed 2 nights in Jul 2025

10/10 Excellent

Andres

Jul 21, 2025

Stayed 2 nights in Jun 2025

4/10 Poor

Margaret

Jul 15, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Water in the pool by restaurants wasn’t clear enough and water in the pool in quite area was dirty a lot of bags floatingin the water and stuff from the trees when we got checked in in the room I was shocked The area when the ceiling fan touched the ceiling was full of webs and dirt. The lamp on the wall by the bed was hanging out, was broken. The pictures on the wall they were dirty, and the sheets were dirty. The extra blankets was stiffed as a linen fabric very Very old the view from the room was like Bumped area a lot of pieces of the Building walls. When I booked this resort it did show its four stars resorts I don’t think so!! Dose not has even too it’s very poor. We had to drive to the beach every day about 15-20 minutes I’m very old buses, and we weren’t able to swim in the sea because of seaweed covered almost half of the Beach because nobody Took care of it . Seaweed season is all over Caribbean area. Any other resorts take care of it we weren’t even able noticed that it is seaweed season. In this resort the smell terrible smell was all around because of the seaweed laying on the beach forever and no access to the sea to swim at all I am very disappointed. I would never recommend to anybody to visit this resort. We paid 600 per person for three days and it was price on sale. I don’t understand the pictures on Expedia showing beautiful rooms and area all these pictures do not match even in 1/3 of a reality. Stuff of the hotel is very very nice.

Stayed 3 nights in Jul 2025

8/10 Good

Anne

May 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pros: Food - was excellent, Staff - Very helpful and understanding Entertainment - Was done before it got too late Room Attendants - Most were very good and went the extra mile for the guests. The Shop Clerk inside the hotel was very helpful. Cons - There were two pools - One was kept great and the other quiet pool had leaves and particulars in the water. There was no direct access to the peach and you have to take a bus to get to it. That was a bummer. Some of the Front Desk Clerks were not too sure as to what to do in certain situations. They were not proactive. The toilet bowl had a crack in it. One of the two cups left in my room to make coffee was chipped. Under the bed was not properly cleaned prior to our arrival. Some of the guests were not on their best behavior around other guests. Police Presence was required on one of the evenings we were there.

Stayed 8 nights in May 2025

6/10 Okay

Grace Eboselume

May 27, 2025

Budget friendly, no beach on site

Stayed 3 nights in May 2025

2/10 Terrible

Nadia

Travelled with group

May 22, 2025

Disliked: Amenities, property conditions & facilities

Disappointing Stay – Would Not Recommend I stayed at Hotel Riu Lupita for 7 nights on the all-inclusive plan, and unfortunately, it was a very disappointing experience. The hotel is clearly outdated — the rooms smelled terrible, and despite their attempt to mask it with eucalyptus, the odor never went away. The mattresses were old and extremely uncomfortable, making it hard to get a decent night’s sleep. The food was by far one of the worst parts. I actually got sick during my stay. Meals were often bland, poorly prepared, and seemed reheated — especially at the beach club, where even a basic burger was inedible. Speaking of the beach, the listing is quite misleading. The hotel is not on the beach — you need to take a 15-minute shuttle to get there, which wasn’t what I expected when booking. Drinks were no better. The alcohol used was extremely low quality, and there were no fresh ingredients in sight. Even the lime tasted artificial. The entertainment was mediocre at best, lacking energy and variety. The only positive I can mention is the staff. The people working there were incredibly sweet, kind, and hardworking. It’s unfortunate they have to work under such poor conditions — they truly deserve better. Overall, I would not return or recommend this hotel to others. There are far better options in the area for a similar price.

Stayed 7 nights in May 2025

10/10 Excellent

mya

Apr 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly and helpful staff.

Stayed 1 night in Apr 2025

8/10 Good

Christine

Travelled with group

Apr 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice, staff was excellent. Could have had a bit more entertainment but overall great stay and would use Riu again!

Stayed 4 nights in Apr 2025

10/10 Excellent

WANDA

Apr 16, 2025

Stayed 2 nights in Apr 2025

8/10 Good

Lauren

Travelled with partner

Feb 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had an all around good trip. We really enjoyed the beach club and how safe our items were when we left them on our chairs.

Stayed 7 nights in Feb 2025

10/10 Excellent

Yagwatie

Travelled with partner

Feb 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The cleanliness

Stayed 3 nights in Feb 2025

4/10 Poor

Ashley

Feb 15, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2025

6/10 Okay

Shannon

Feb 11, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

the food was amazing I liked the relaxed atmosphere I like that the rules were not over the top restrictive and and the staff were great especially the entertainment staff and main bartenders. The silent disco was so fun so was the foam party. The night club/disco only played Spanish music shower tiles were really nice in my room and the ac was good my bed was comfortable and the drinks were good.

Stayed 4 nights in Feb 2025

10/10 Excellent

Sanieska, miami

Travelled with family

Jan 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy buen servicio y privacidad.

Stayed 5 nights in Jan 2025

Hotel Riu Lupita - All Inclusive

Choose dates to view prices

Photo gallery for Hotel Riu Lupita - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Double Room Standard

Double Room Standard

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Family Room (U)

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Double Room (M)

View all photos for Double Room (E)

Double Room (E)

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Double Room (L)

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Family Room (M)

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Double Room (B2C-US)

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Family Room (B2C-US)

View all photos for Double Room (B2C-CA)

Double Room (B2C-CA)

View all photos for Family Room (B2C-CA)

Family Room (B2C-CA)

View all photos for Double Room (C)

Double Room (C)

View all photos for Family Room (C)

Family Room (C)

View all photos for Family Room (L)

Family Room (L)

View all photos for Family Room (E)

Family Room (E)

View all photos for Double Room (U)

Double Room (U)

View all photos for Double Room Standard

Double Room Standard

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Hotel Riu Lupita - All Inclusive

Similar properties

Hotel Riu Tequila - All Inclusive

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

You need to know

We should mention

Property is also known as

Hotel Riu Lupita - All Inclusive Reviews

Reviews

Good

8.6/10