Hotel Santa Croce

3-star hotel near Playa del Carmen Main Beach

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Where to?

Dates

March 2026

April 2026

Penthouse with Private Balcony and Pool | Terrace/patio

Overview
Rooms
Location
Policies

Popular amenities

Pet friendly
Free WiFi
Restaurant
Air conditioning
Breakfast available
Bar

Explore the area

10 av. N, entre calle 14 N y 14, Playa del Carmen, QROO, 77710

Place, Quinta Avenida
‪2 min walk‬
Place, Playa del Carmen Main Beach
‪3 min walk‬
Place, Mamitas Beach
‪6 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Double Room

City view
24 sq m
Sleeps 2
1 Queen Bed

Room

City view
29 sq m
Sleeps 4
2 Double Beds

Family Room

City view
29 sq m
Sleeps 6
3 Double Beds

Penthouse with Private Balcony and Pool

City view
60 sq m
1 bedroom
Sleeps 8
3 Double Beds OR 1 Double Sofa Bed

Deluxe Double Room, 1 Queen Bed

25 sq m
Sleeps 2
1 Queen Bed

About the area

Playa del Carmen

Seaside stay .A stay at this Downtown Playa del Carmen hotel places you steps from Quinta Avenida and within a 10-minute walk of Playa del Carmen Main Beach. Quinta Alegría Shopping Mall and Calle 12 are also within half a mile (1 km).

What's nearby

Quinta Avenida - 2 min walk - 0.2 km
Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
Playa del Carmen Main Beach - 3 min walk - 0.3 km
Central Square - 5 min walk - 0.4 km
Mamitas Beach - 6 min walk - 0.6 km

Getting around

Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

‪Aldea Corazón - ‬2 min walk
‪Starbucks - ‬2 min walk
‪Harry's Grill Prime Steakhouse & Raw Bar - ‬2 min walk
‪Aldo's - ‬2 min walk
‪La Caprichoza - ‬2 min walk

About this property

Hotel Santa Croce

3-star hotel near Playa del Carmen Main Beach

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and room service (during limited hours) are also featured at Hotel Santa Croce.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

10 guestrooms or units

Breakfast available (surcharge)

Front desk (24 hours)

Front-desk safe

Tour and ticket information

Terrace

Smoking in designated areas

Bar or lounge

Coffee shop

Dining venue

Hotel Santa Croce offers 10 air-conditioned accommodations with ceiling fans. Flat-screen televisions come with cable channels.

Bathrooms include showers. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Similar properties

Pool
Free WiFi
Restaurant
Air conditioning

CA $119 total

includes taxes & fees

Mar 8 - Mar 9

Property amenities

Family friendly

In-room full-sized refrigerator/freezer

Internet

Available in all rooms: Free WiFi

Parking and transportation

No onsite parking available
24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

Daily full breakfast available 8:00 AM to 11:30 AM for a fee: MXN 110 for adults and MXN 110 for children
A bar/lounge
A coffee shop/cafe
A restaurant

Things to do

Pool

Accessibility

No elevator

Room amenities

Entertainment

Flat-screen TV with cable channels

Bathroom

Private bathroom
Shower
Towels provided

Food and drink

Full-sized refrigerator/freezer
Limited room service

Air conditioning
Ceiling fan
Desk

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are welcome and stay free
Maximum 2 pets
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately MXN 110 for adults and MXN 110 for children
Airport shuttle fee: MXN 1200 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express.

We should mention

To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Hotel Adventure Experience playa del carmen

Hotel Adventure Experience

Adventure Experience playa del carmen

Hotel Santa Croce Hotel

Hotel Adventure Experience

Hotel Santa Croce Playa del Carmen

Hotel Santa Croce Hotel Playa del Carmen

Frequently asked questions

How close is Hotel Santa Croce to the airport?

Hotel Santa Croce is 22.2 mi (257-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Hotel Santa Croce have an airport shuttle?

Hotel Santa Croce offers an airport shuttle 24 hours a day, on request, for a charge of MXN 1200 per vehicle, one-way.

How close is Hotel Santa Croce to the beach?

This hotel is a short 6-minute walk from Playa del Carmen Main Beach and 8-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does Hotel Santa Croce offer free breakfast?

Free breakfast isn’t provided at Hotel Santa Croce, but full breakfast is offered for a fee of MXN 110 for adults and MXN 110 for children. It's available every day from 8 AM to 11:30 AM.

Is there a casino at Hotel Santa Croce?

No, there is no casino at this hotel, but Riviera Gran Casino (5-min walk) is nearby.

What time is check-in at Hotel Santa Croce?

Check-in start time: 2 PM; Check-in end time: 10:30 PM.

Is there free parking at Hotel Santa Croce?

Free parking is not available at this hotel.

Does Hotel Santa Croce have a pool?

Hotel Santa Croce does not have a pool.

Does Hotel Santa Croce have a restaurant?

Hotel Santa Croce is home to santa croce, which features Italian cuisine and light fare.

Does Hotel Santa Croce have a spa?

There are no spa services available at this hotel.

How close is Hotel Santa Croce to downtown Playa del Carmen?

Hotel Santa Croce is 0.1 mi away from Playa del Carmen.

Hotel Santa Croce Reviews

6.8

7.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

10/10 Excellent

Alex

Oct 31, 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Great location. Nothing fancy but great place to sleep. Very clean and ac works great. Staff is excellent. Everything is within walking distance

Stayed 3 nights in Oct 2018

8/10 Good

JESSE, Irving,Tx

Jun 4, 2018

Liked: Cleanliness, staff & service

Good location and price hotel

Stayed Tuesday through Saturday in the Suite 11 which has a jacuzzi on the terrace. On the 1st night my girlfriend and I enjoyed the jacuzzi and left an iPhone plugged outside. Well the next morning it was gone, removed from the charging plug and to make things even weirder, the main door to the suite was locked. FYI if you get suite 11, it has a shared or connecting door with room 10. Well on first day I told the front desk that the door wasn't locked, in other words the other guest could just open the door and walk in with ease or visa versa. The door was finally locked on the 3rd day. Also, the cameras don't work, found this out when I asked about the video of the suite 11 entrance after the cell phone disappeared. Now don't get me wrong the hotel is in a good location and price is great. It provides all the basic amenities. In suite 11 there's 3 beds but only 1 is soft and comfortable. FYI if you move the middle bed towards the TV then you'll feel the AC breeze hit you and stay cool at night. Beware there's parking around the corner at a 200 pesos per day charge. Breakfast at the downstairs restaurant is awesome. Or you can go to La Tortuga down the street. Fyi bring toiletries. Shopping and 5th Avenue is super close. Hope y'all give this place a try.

Stayed 2 nights in May 2018

6/10 Okay

ravi , bze

Apr 3, 2018

Good and Quick

Good and Quick good for a night nothing much ... ...........................................................................

Stayed 1 night in Apr 2018

4/10 Poor

Verified traveller

Apr 2, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Concerned about privacy

Not worth what you are paying for. They are not very honest people. False advertisement when it comes to breakfast Beds are horrible not family friendly hotel. Needs some up dating.

8/10 Good

Jose , Montreal, Canada

Jan 16, 2018

Liked: Cleanliness, staff & service

Close to shopping areas

I booked a room for 7 , 3 adults and 4 kids, and when I got there they show me a very nice apt with a kitchen two bathrooms and 3 rooms , outside swimming pool, Very nice,the day of checking in we arrived early they told me that the room was not ready, it was fine , I ask if we was getting the apt that they had show me they said yes , At the time of checking in everything change , someone made a mistake and we paid for it, no kitchen only one bathroom and only one room, they did try to help for their mistake by giving us two free breakfast, bot it wasn't enough, if they wanted more money for what they had promised they should have ask , I had no choice but to stay I had 4 kids and a lots of bags, 7 people, what was I supposed to do , walk around playa del Carmen and look for something else . Very disappointed

Stayed 2 nights in Jan 2018

2/10 Terrible

Paola

Dec 9, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty Hotel Smells Bad Very bad Experience

This is not a family hotel, is not clean, smells so bad and is in very bad condition. The reality is so different from the pictures that they show. At the moment we saw the room we try to cancel the reservation but the manager told to us that was no possible. We just couldn’t stay there with our little kids, and we move to other hotel, but the Hotel Adventure Experience charge to us anyway and they charge us more than the price that was on the reservation. We had very bad experience. !

Stayed 2 nights in Nov 2017

2/10 Terrible

Claudia, syracuse ny

Aug 24, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

not good

this hotel was dirty smells so bad the room didn't have any condition to stay,please expedia don't promote this hotel they don't have any they says

Stayed 3 nights in Jul 2017

10/10 Excellent

Norma, Denver

Jul 28, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very clean room

we stayed just one night.. room very clean and comfortable

Stayed 1 night in Jul 2017

8/10 Good

Matt, Winnipeg

Jul 22, 2017

Liked: Cleanliness, staff & service, room comfort

Great experience! Pros: - Amazing front desk staff - super friendly and helpful! - Perfect location! One block off of Fifth Ave (right near the middle!), and three blocks from the beach. We could stop by repeatedly throughout the day to cool off, drop things off, take a rest etc. -Quiet hotel! Despite how close it is to busy areas, it's very quiet. -AC and ceiling fan -TV -Good cleaning staff -Fridge (that locks - it was our safe while using the room...) - Little table/chairs and common area balcony outside the room. -Great price! Cons - Rooms are a little run down, but nothing too bad. A bit like a glorified hostel. - Sometimes there is a sewer smell that comes from the shower drain. -No free breakfast (we had some confusion with this, but I think it depends where you book it through). Overall I would definitely recommend this hotel to anyone who wants a basic, comfortable room from which they can explore Playa Del Carmen! We ended up loving the hotel!

Stayed 7 nights in Jul 2017

6/10 Okay

Verified traveller

Jun 25, 2017

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Great budget hotel but some renovations are needed

This is a budget hotel in need of renovations. The hotel staff is friendly and accommodating. The location is perfect for anyone who wants to be near the 5th avenue in Playa del Carmen. I stayed in room 11 which is aparently the suite. I had my own patio, jacuzzi, and was on the top floor.

Stayed 4 nights in Jun 2017

8/10 Good

Verified traveller

Jun 8, 2017

Liked: Cleanliness, staff & service

Great location, great staff!

The staff and administrators were great. The location is amazing, you can walk everywhere you want to. The AC broke twice in a week and the septic system smells at times.

Stayed 7 nights in May 2017

2/10 Terrible

david

May 30, 2017

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, room comfort

Noisy! No Privacy! Unsafe!

Very bad experience! Noisy! No Privacy! Unsafe! The 1st night I stayed was so noisy. Only a very thin door which you can hear everything through and see around the frame into the other room. My neighbors were up all night listening to music, singing, banging stuff and having S#X. You could hear everything, even the guy farting in the bathroom which was right next to the door you shared with the other room.I tried putting towels on the floor to block the noise and light from under the door. I understand they were just having fun so I went to the desk and asked for another room. The owner said they didn't have any available but could put me in another the next night. He also said those rooms also share a door and could be just as noisy. Why don't they tell you this about the rooms online ? He said he could say something but I initially said no cause its just kids having fun. But the noise only got worse and he ended up saying something but it only made things worse. so I just asked for my 2nd nights stay to be refunded so I stay someplace else. At first he said no but after pressing he said yes and he will do it in the morning. I waited till 11 the next morning for the owner but he never showed so I had to eat the 50.They will try to deny it or blame it on something else or say it was me, but If there's any question in your mind about my review, call them and ask about the door, look at the online pictures, and save your money. Hotel One around the corner is much better.

8/10 Good

juan de dios, mcallen, tx.

Apr 29, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place to stay at.

Great location, inexpensive, comfortable, clean rooms, great staff, delicious food, and very safe.

6/10 Okay

Verified traveller

Dec 17, 2016

Liked: Staff & service

8/10 Good

Mohamed, edinburg, texas

Jun 13, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place, great for backpackers and people who are looking for a great time. Super good location, close to everything.

8/10 Good

PEDRO M

Mar 31, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Dany

Jan 27, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Stephen, Austin, Texas / NYC

Jan 14, 2016

Liked: Cleanliness, property conditions & facilities, room comfort

Not bad. Just a couple problems.

1) Our room door was left unlocked by staff. Right after we checked in, we went out. From the nearby street we watched two men (owners or staff) enter the room for a few minutes. I assume they were checking on something, or working on something in the room. (They left empty-handed.) When we returned to the room later, the door was unlocked. 2) Breakfast is included. If you were not aware, because you did not notice it on your reservation, like me, make sure to ask about it. The front desk never mentioned it until we were checking out, after 5 nights. Also, the nearby buildings rooftop air conditioner units are LOUD.

4/10 Poor

Peter

Jan 2, 2016

Liked: Cleanliness

Disliked: Property conditions & facilities

Great location, but...

We really wanted to like this hotel, with it's fun art work painted on the room walls, the pleasant open air landings at each floor that were furnished with tables and chairs for socializing with other guests, and the great location in the heart of Playa del Carmen. The rooms were large, the staff did their best to be accommodating, the floors, beds and bathroom was kept clean and orderly by the staff and the AC worked fine. However, the room had many problems, most significantly of which was the plumbing, in that the sink drain and the shower drain both lacked P-Traps, resulting in a heavy accumulation of foul smelling sewer gas in the rooms once the windows were closed and the AC turned on. The toilet fill valve would also stick shut, so the tank would not automatically refill, and the valve inside the tank had to be jiggled after each flush so that it would refill. Electrical problems included the electrical outlet by the sink in the bathroom which was not anchored in it's junction box, but was left dangling, exposed wires and all, inches from the sink. In addition, the hotel ran out of bath towels on the second day, leaving us to use hand towels to dry off from our showers. On check-out, I was unable to print our airplane boarding passes due to a connection problem their printer had with the hotels network. This is a hostel that is striving to become a hotel. I hope it finds success in this endeavor through better management and attention to detail.

4/10 Poor

Verified traveller

Nov 25, 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience, room has no any towel, the water is stink, etc.

8/10 Good

Ryan, Florida

Oct 24, 2015

Liked: Staff & service, property conditions & facilities, room comfort

Perfect budget hotel in Playa

This hotel was great for the price. The room was spacious and clean; although the beds were a little hard. Because of unexpected travel delays needed to stay in the room longer then my scheduled checkout time. management was overly accommodating and allowed us to stay several extra hours.

6/10 Okay

Verified traveller

Aug 18, 2015

Disliked: Property conditions & facilities

Was okay for a inexpensive place to stay.

Not horrible for a budget location but not great either. The good: Location was great, a short walk to just about everywhere we wanted to be in Playa del Carmen, the room had AC, a fridge, a nice balcony area and they made our beds and gave us fresh towels every day. The Bad: We didn't have any issues but it didn't feel really secure either, no dead bolt or chain lock on the door. There was no goose neck on the bathroom sink plumbing to create an air lock so our bathroom constantly smelled like sewage. Wasn't too awful as long as we kept the window open.

8/10 Good

Alon, Raanana

May 29, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good adventure

Nice stuff very helpfull rooms are big and clean bathromm big with high prssure and hot water good location .

4/10 Poor

Verified traveller

May 8, 2015

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveller

Mar 16, 2015

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel Santa Croce

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Photo gallery for Hotel Santa Croce

Reviews

Popular amenities

Explore the area

Room options

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Double Room

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Room

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Family Room

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Penthouse with Private Balcony and Pool

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Deluxe Double Room, 1 Queen Bed

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Hotel Santa Croce

Similar properties

CALIXTA Hotel

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Hotel Santa Croce Reviews

Reviews

7.4/10

7.6/10

8.0/10

6.6/10

Reviews

10/10 Excellent

Alex

Alex

8/10 Good

JESSE, Irving,Tx

Good location and price hotel

JESSE

6/10 Okay

ravi , bze

Good and Quick

ravi

4/10 Poor

Verified traveller

Concerned about privacy

Verified traveller

8/10 Good

Jose , Montreal, Canada

Close to shopping areas

Jose