Ratings based on 65 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 10, 2024 on Expedia
Loved it all, great little hotel would definitely book again. A good walk to the action on 5th ave, if too much for you grab a taxi or collectivo
Comment from Hotel Management
Feb. 15, 2024 by Christian, Hotel Management
Thank you Ian for your stay, it was a pleasure to host you. We would love to have you back here soon!
by A traveller
Posted Dec. 27, 2023 on Expedia
I am nothing but good to say about this hotel. The staff is very friendly, the room is wonderful and it’s 5 min walk away from the ocean and a pleasant 10-15min walk away from all the bars and restaurants. The breakfast is great! Highly recommend!
Comment from Hotel Management
Feb. 8, 2024 by Christian, Hotel Management
Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel, especially praising our friendly staff, wonderful room, convenient location near the ocean, and the delicious breakfast. We truly appreciate your recommendation and hope to welcome you back soon for another enjoyable stay!
by A traveller
Posted Oct. 30, 2023 on Expedia
Food at the restaurant is the best, freshly made to order.
Our stay included free breakfast.
Christian is very attentive and made our stay relaxing and enjoyable.
Free overnight parking with security guard.
The beach is located about three minutes walk.
At night, one can enjoy the rooftop.It has hammocks and calming atmosphere.
Only con, the restaurant area needs A/C or fans in the Summer heat.
We would highly recommend this place.
Comment from Hotel Management
Nov. 1, 2023 by Christian, Hotel Management
Dear Mary Ann, it was our absolute pleasure to have you here! We greatly appreciate your positive review of your recent stay. It's wonderful to hear that you found the food at the restaurant to be the best and that you enjoyed our complimentary breakfast. It's a great way to start the day, isn't it? We are pleased to know that our attentive service contributed to a relaxing and enjoyable experience for you. I will happily share your review with the rest of the staff.We value your feedback and will certainly take your suggestion regarding the restaurant area during the summer heat into consideration. We look forward to the opportunity to welcome you back in the future.
by A traveller
Posted Aug. 25, 2023 on Expedia
Side streets in this area at night don’t feel entirely safe.
Comment from Hotel Management
Sep. 3, 2023 by Christian, Hotel Management
Dear Robert We appreciate you taking the time to share your feedback regarding your recent stay with us. Your input is invaluable in helping us continually enhance the guest experience.We were delighted to learn, from your in-house feedback before your departure, of your overall satisfaction with your stay, particularly your positive impressions of our dedicated staff, the comfort and spaciousness of our rooms, and the culinary offerings we provide. Your kind words serve as a testament to our ongoing commitment to ensuring that our guests have a memorable and enjoyable visit.We also appreciate your candor in mentioning your observations about the safety of the side streets in our vicinity at night. The well-being and security of our guests are paramount concerns, and we take such feedback seriously. During your stay the staff took care of your rental car at night, and neither you nor the staff reported anything out of the ordinary. The silence at night is much appreciated by our guests who look to stay outside of the noisy and busy downtown area, where sleeping oftentimes is quite challenging.It is our sincere hope that this observation does not overshadow the positive aspects of your stay and that you will consider returning to our establishment in the future. Your comfort and peace of mind are our top priorities.Once again, we thank you for choosing to stay with us and for sharing your thoughts. We look forward to the opportunity of welcoming you back in the future and ensuring an even more enjoyable experience.
by A traveller
Posted Jun. 22, 2023 on Expedia
Beautiful property in a fantastic location. Muchas gracias!
Comment from Hotel Management
Jun. 24, 2023 by Chris, Hotel Management
Thank you Barry for your stay, we hope to welcome you back soon!
by A traveller
Posted May 16, 2023 on Hotels
Comment from Hotel Management
Jun. 9, 2023 by Chris, Hotel Management
Thank you Victoria for staying with us.
by A traveller
Posted Mar. 7, 2023 on Expedia
The property is certainly unique. It is big enough to offer all of the amenities of a hotel but small enough to feel like a home. The property is lovely, offers great service and has excellent security and is walking distance from the beach. Great for couples, families, and solo travelers.
It is walking distance from 5 Ave. which will give you a quiet space to sleep in. Showers are great and they offer cleaning service daily.
I accidentally left my prescribed glasses at the hotel and they kindly kept them safe until we communicated a way to get them back.
Christian is great at replying, and I will gladly stay here again.
Comment from Hotel Management
Mar. 15, 2023 by Christian, Hotel Management
Thank you Erick for your comments, we were happy to have you as a guest, and will be thrilled to host you again in the future.
by A traveller
Posted Mar. 5, 2023 on Hotels
Comment from Hotel Management
Mar. 6, 2023 by Christian, Hotel Management
Thank you for staying with us, Julio.
by A traveller
Posted Feb. 26, 2023 on Expedia
Perfect location. Great service from staff. We were very happy with our stay.
Comment from Hotel Management
Feb. 27, 2023 by Christian, Hotel Management
Thank you Jessica for your stay, we would love to have you back here in Playa del Carmen. Safe travels!
by A traveller
Posted Jan. 16, 2023 on Expedia
This is an excellent little peaceful hotel near the best, in my opinion, beach in Playa. Large, clean, comfortable rooms. The staff is friendly and helpful, particularly the manager Christian. Hotel restaurant is very good, especially the breakfasts. I recommend this hotel very highly.
Comment from Hotel Management
Feb. 14, 2023 by Christian, Hotel Management
Thank you Sherie for your review, it was a pleasure to have you here, and we would be happy to host you again soon. Safe travels!
